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Personal Details
Name & Surname: Zandile Zulu
Nationality: African
Contact numbers (cell & work):
083 732 2020 /011 858 7801
E-mail address:
zandile.zulu@standardbank.coza
zandilezulu43@gmail.com
Qualifications
Qualification (including Matric) Institution Date
Matric
Last School Attended
Highest Standard Passed
Year completed
Subjects
Technical SA College
: Grade12
: Std 10
: 2009
: English
Afrikaans
Economics
Business Economics
Planning Industry N3
2009

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Career History
Current Employer : Standard Bank
Division: PBB Data Lab
Period: 2014/10/07 to date
Position: Consultant, Compliance and Regulatory Reporting (Data Remediation)
SK Ngwenya Construction
Administrator
Filling of Tenders documents,answering and receiving calls from clients, sites visits and
supervision on site cleaning.
2006 -2008
Department of Education
Assistance examination
Retrieving and despatching ofscripts books
2014 (Jan till Feb 2014)
Summary of current duties and responsibilities:

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 Ensure all correctlycertifiedFICA documentationisinplace.
 Ensure complete accuracyinthe executionof all exceptionsreportsrelatedtoHome Loans,Vehicleand
AssetFinance (VAF),CardandTransactional KYCMaintenance functions( N-reports,Freeze/Unfreeze
reports).
 Execute all auditrequestsontime,ensuringthataccuracy remainsat100% and an error rate of 0% is
achieved
 Performqualitychecksonwrittencommunicationtocustomer related to request for documentation or
informing them of the intention to freeze their accounts.
 Produce innovativeideastostreamline internal processesinthe area.
 Communicates information to customer calmly and confidentially, and is able to present key points to
the customer in order for client to understand and values to be fulfilled.
 Engage IPC Management team to obtain management comments on monthly KYC Compliance Audits
 Adapts and plans appropriately to manage own workload
 Refer all suspected high risk cases identified issues as soon as possible.
 Proactivelyidentifytrendsthatmayaffectthe qualityof dataand ensure corrective actionandescalation
to teamleaderisappliedappropriatelyandtimeously
 Ensure that all formsare correctlyIndexed
 Priorto correctingor infillinganymissingdata,all datamustbe confirmedagainstaCMF lookupusing
the account numberfromthe image.
 In needmanuallycorrectthe pre-populatedindex fieldsbyusingthe informationonthe scannedimage.
 Crop all PBB,CIB and RoA signature requests.
 Ensure correct customerdetailswhencommittingimagestoFileNet.
 Ensure correct segment selectionfordifferentdocumenttypesbefore scanning.
 Ensure all Reportsare processedwithinSLA.
 Checkall Repositoriesformissing/outstandingmandates.
 Ensure all documentsmeetminimumstandardsrequiredfordocumentprocessing.
 Assist with any other duties when assigned to you by your Team leader.
 Ensure 100% accurate capturingof metricsondashboarddaily.
 Responsiblefor accurately updating/referringall card delivery instructionsfor undelivered creditcards.
 Accurate updatingand correctingof KYC errors accordingto KYC rules
 Accurate combiningof customer profiles and/or linkingaccountsto profiles.
 Accurate amendments executed within guidelines
 Processingof error types via the SAP Portal.
 Differentiate between the different types of validation errors.
 Ensure correct internal procedures arefollowed and compliantwith risk
 Research individual customer details usingtheappropriatesystems
 Undertake ad-hoc duties as allocated from time to time

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Technology used:
 HenQ
 Indexing
 Microsoft Office ( Outlook, Word, Excel and PowerPoint)
 Customer 1st
 KYC web tool
 FileNet
 SAP
 Sharedrive
Achievements / Accomplishments / Value add:
 Being chosen as a Fun Committee Member
 Compliance training course certificate (Standard Bank group)
Employment References
Contact Person Organisation / Company Contact Detail
Gary Davy ( team Leader)
Thabani Shange (assistancedirector)
Bongiwe Magwaza(chief admin
cleck)
Pinkie Tendani
Standard Bank CVOP
Department of Education
Department of Education
SK Ngwenya Construction Company
CC
079 080 0388/ 0118587801
011 403 1334
011 403 8732
011 942 3880 /081 497 2758

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