1. Zachary Marcotte
2214 Albert Street Alexandria, LA 71301
Phone: (318) 264-1586  E-Mail: zacharymarcotte@outlook.com {ZM}
Objective
Experienced customer service professional seeking to obtain a position that will allow me to utilize my current education
and skills while learning new skills in a goal-oriented and positive working environment.
Experience
Marshall’s April 2015 - Present
Manage all aspects of the customer experience to ensure a positive customer-associate interaction. Duties include
supervising cashier team in the performance of daily tasks, which include: maintaining cash integrity, proper training,
credit program utilization, maintaining a clean and clutter free working environment; tracking customer survey scores
and creating programs to implement needed change; train all new cashiers; work with upper management to ensure that
all policies and procedures are being followed.
Christus Health December, 2013 - February, 2013
As a Nurse Extern, I was there to gain experience in the medical field while studying nursing. It was my duty to obtain
vitals as necessary, maintain accurate patient records, assistpatients with activities of daily living, assistphysicians and
nurses with procedures, answer phones, file papers, and maintain HIPPA at all times.
Best Buy December 2012 – December 2013
I was both a Sales Representative and Customer Experience Leader. In these roles my duties included assistingcustomers
find technology that suited their needs, enroll customers in Credit Program, maintain cash integrity, ensure all customers
were greeted, up-sell when possible, follow company policies and procedures.
Law Offices of Cory P. Roy May 2008 – August 2012
My primary role was as Administrative Assistant. In this position I utilized a multi-line phone system, managed multiple
schedules, minor bookkeeping and banking, transcribed legal dictations, maintained client files, ensure that client privacy
was protected, and ensure that office remained clean and professional in appearance.
Education
Marksville High School August 2007 – May 2011
High School Diploma
Northwestern State University August 2011 - Present
I am studying Social Work with an expected graduation date of August 2016
Skills
 Excellent communicator who effectively conveys information both verbally and in writing.
 Results-driven individual with exemplary planningand organizational skills.

2. 2
Problem-solver capable of creating workable solutions to resolve complaints.