• Expertise in Business Requirements gathering, performing gap analysis and providing Business improvement suggestions. • Strong inter-personal skills, highly adept at facilitating discussions and negotiating with the stakeholders. • Expertise in Business process improvement, Process Analysis & Preposition Creation. • Expertise in preparing Use cases, User Stories, Process flow / work flow diagrams • Worked on Agile as well as Waterfall methodology, Microsoft TFS & JIRA.

1. Zinu Mol PKM
3C, Heera Gate, DPI Jn, Thycaud P O, E-mail: pkmzinu@gmail.com
Trivandrum, Kerala, India. Ph: +91 9526569995
Experience Summary:
• Business Analyst with 10 + years of experience over Telecom, Healthcare &
Retail domain.
• Expertise in Business Requirements gathering, performing gap analysis and
providing Business improvement suggestions working in liaison with Business
Stakeholders, Domain SME, Customers/End Users and Technical
Architects/Leads.
• Strong inter-personal skills, highly adept at facilitating discussions and
negotiating with the stakeholders.
• Expertise in Business process improvement, Process Analysis & Preposition
Creation.
• Expertise in preparing Use cases, User Stories, Process flow / work flow
diagrams
• Worked on Agile as well as Waterfall methodology, Microsoft TFS & JIRA.
Expertise:
• Analysis on Stakeholder needs to formulate Business, Functional & Non-
Functional Requirements.
• Requirement Elicitation, Requirements Gathering and Elaboration.
• Business Modelling and Use Case development.
• Elaboration of Use Cases ( SDLC) and User stories ( Agile)
• Document Analysis, Scope modeling, Gap Analysis and Process Flow
documentation
• Requirements Planning, Requirements Management & Communication.
• Interacting with Business stakeholders , Domain SME, End Users & Architects
• Leading organization initiatives on Innovation front in Retail Industry
• Active member of IIBA since 2013 & involved with BA community worldwide.
Experience highlights
UST GLOBAL
1. Project: ecommerce May 2015 – Dec 2015
Domain: Retail, UK
Software Used: MS Visio, Microsoft TFS, Pencil (Wireframe tool), JIRA
Client: WHSmith, Harrods

2. My scope of work was to do a system study of as–is or current system, Gap
Analysis to find out gaps with the current system and suggest improvements and
propose new requirements, requirement Gathering and analysis for feasibility
and to align with the Business Strategy/Goals
I took initiative to analyze & identify problems with the current ecommerce
website. Proposed solutions to the current ecommerce website to make it more
efficient and responsive & adding more functionality using third party applications
by liaising with Head of Service Delivery, IT Project Manager, Store Operations
Development Manager, Head of Store operation Development, Information
systems support analyst, Store efficiency manager & Network & Infrastructure
Manager.
Roles & Responsibilities: Senior Business Analyst
• Gathering requirements for development, taking ownership of business
requirements, ensuring requirements are aligned to business strategy.
• Gap Analysis.
• Documenting “As-is” & “To-be” processes & functional specifications.
• Defined a process to centrally manage Pricing and promotions on
commodity.
• Developed process for automating printing of Shelf Edge pricing and
Stickering labels.
• Determined Pricing and Promotions Business Logic
• Captured a user friendly and responsive UI using wireframes with Pencil
tool.
• Prepared UI Design Requirements Document
• Creating & maintaining RTM
2. Projects: Point Of Sales Oct 2014 – Apr 2015
Domain: Retail, US
Software Used: MS Visio, iRise
Client: HEB
I held the role of Business Analyst across multiple IT projects related to POS. I
have identified, analyzed and proposed solutions for various IT related business
problems. One of the projects was to control loss prevention from third party gift
cards sold at stores. I have done requirements gathering for setting up new Café
POS and Restaurant Kiosk at stores. I was also part of online pharmacy refill and
pick up project.
Roles & Responsibilities: Senior Business Analyst

3. • Working in-conjunction with the programme manager, onshore-offshore
support, development team, test analyst, solution architect and managing
delivery on time, budget & scope
• Gap Analysis on the existing Gift cards sales at stores.
• Requirement gathering for Café POS & Deli Kiosk
• Requirements facilitation workshop with POS Delivery Head, Business
Development Manager, POS SME , Store Operations head & Store users
• FRS preparation with use cases.
• Involved with UAT.
• Active participant in requirement facilitation for the innovation team of POS
vertical.
• I have worked with Innovation Head, CIO IT Department & POS Delivery
Head of HEB.
3. Project: Medical Insurance Jul 2013 – Sept 2014
Domain: Healthcare, US
Software Used: MS Visio, iRise
Client: Wellpoint
Project was on Licensing, brokerage, sales & compensation on medical
insurance. I have been the Business Analyst at offshore supporting the Onsite
Senior Business Analyst and involved with Requirements documentation,
requirements management & UAT from offshore.
Roles & Responsibilities: Business Analyst
• Requirement elaboration and Gap Analysis.
• Developed Business Case.
• Planning and Monitoring.
• Organizing & managing Requirements.
• Requirements Communication.
• Prepared Functional Specification
• Solution Assessment & Validation.
SSA (Central Govt. Project) – On contract
4. Project: District Information System for Education Jan 2013 – Jun 2014
Client: Central Govt, Education Department, India
Software Used: MS Visio
Roles & Responsibilities: Business Systems Analyst

4. Gap Analysis on the major setbacks, identifying problems and issues, analyze
and find solutions for development activities in education department
• Prepared Educational Development Indicators.
• Created new process for recording and monitoring progress.
• Real time Finance Monitoring and Report Preparation.
• Developed web based application for project monitoring & website
maintenance.
UST GLOBAL
5. Project: Promotion Planning & Integration (PPI) Jul 2009 – Jul 2011
Domain: Retail, US
Client: SAFEWAY Pleasanton, CA
Software Used: MS Visio
Project was to automate promotions and integrating with the POS. Promotions
and Offers were being fed manually and so there were lots of manual errors and
delays. Our team accomplished integrating Pricing and Promotions with POS and
reduced manual effort, manual delays & errors.
Roles & Responsibilities: Business Analyst
• Understanding business, eliciting requirements and requirement analysis.
• Preparing requirements document and high level functional design.
• Requirements Management & Communication.
• Solution Assessment & Validation.
6. Project: PLANMATE Jan 2007– Jun 2009
Domain: Health Insurance, US
Software Used: MS Visio
Client: Independence Blue Cross (IBC) Southeastern, PA
Roles & Responsibilities: Associate Business Analyst
• Enhancement of IBC - PLANMATE and ENROLLMENT legacy
application.
• Involved in Requirement Analysis, preparing Functional Requirements
doc, high level design and implementation for enhancement of existing
system.
• Drive the documentation of existing processes and mentor new resources.
TATA CONSULTANCY SERVICES

5. 7. Project: Criss Billing Mar 2005 – Dec
2006
Domain: Telecom, US
Software Used: MS Visio
Client: QWEST
Roles &Responsibilities: System Analyst
• Involved with Requirement Analysis, preparing Functional Requirements
doc, high level design and analysis for enhancement of existing system.
• Technical review, testing and implementation of new requirements.
L&T INFOTECH
8. Project: SBS Hips Life extension Project Jun 2004 – Mar 2005
Domain: Energy & Utilities
Software Used: Microsoft documentation tools
Client: Dominion, Virginia
Roles & Responsibilities: Programmer Analyst
• Gap Analysis, Requirements Gathering, Requirement Analysis
• Documenting As- Is and To-Be process.
• Documenting Functional Specification.
FLORIDA SOFTWARE SOLUTIONS
9. Project: Automated Processing, Pay-roll System Oct 2003 – Jun2004
Domain: Internal
Software Used: Microsoft documentation tools
Client: Internal
Roles & Responsibilities: Programmer Analyst
• Gap Analysis, Scope Modeling, Requirement Analysis
• Developing Business Case.
• Documenting Functional Specification.
Education Summary
Bachelor of Technology in Computer Science and Engineering from College of
Engineering Chengannur, Kerala under Cochin University passed out in 2002
References
Jenson Joseph, Senior Advisor, CBAP

6. Jenson.Joseph@ust-global.com
Vinod Rajan, Senior Business Analyst, CBAP
Vinod.Rajan@ust-global.com
Preetha Ramakumar, Senior Business Analyst, CBAP
Preetha.Ramakumar@ust-global.com

7. Jenson.Joseph@ust-global.com
Vinod Rajan, Senior Business Analyst, CBAP
Vinod.Rajan@ust-global.com
Preetha Ramakumar, Senior Business Analyst, CBAP
Preetha.Ramakumar@ust-global.com