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HI, WELCOME TO THE WORLD OF
CONVERSATIONAL INTERFACES
SO MUCH TO DO...
Wanna fly to the moon?
I guess I need to
train first...
4,1
Billion
4,1
Billion
HUMANS LEARN HOW TO
INTERACT WITH COMPUTERS
1900 1960 1980 2000
PUNCH CARDS COMMAND LINE GRAPHICAL UI TOUCH UI
Would you like me to
stop by at a Starbucks?
4,1
Billion
Fly me to the moon 4,1
Billion
MACHINES LEARN HOW TO
INTERACT WITH HUMANS
PARADIGM SHIFT
CONVERSATIONAL INTERFACES
WELCOME TO THE AGE OF
Speak to me!
WHAT IS A CHATBOT
I´m a computer program.
I attempt to maintain a
conversation with a person.
Nice to meet you.
What are y...
1970
70%
90%
2016
2010
Accuracy improvements
in the past 2 years have
dwarfed all improvements
over the past 30 years
comb...
Brands and people have chatbots.
You can text with CNN, Burger King
or my man Elon Musk4,1
Billion
Chatbots 4,1
Billion
Al...
In your mobile, home, car...
everywhere.
4,1
Billion
Where do you live? 4,1
Billion
BOTS WILL BE AN INTEGRAL
PART OF OUR L...
4,1
Billion
ARTIFICIAL
INTELLIGENCE
NATURAL
LANGUAGE
PROCESSING
MACHINE
LEARNING
Understand
language
Learn from
experience...
MOST PEOPLE DOWNLOAD
O APPS PER MONTH
0 Apps
1 App
2 Apps
3 Apps
4 Apps
5-7 Apps
8+ Apps
Monthly actives
4,1
Billion
users on
messaging apps
60%
of Top 10
most used apps
are messaging
BIG 4
SOCIAL NETWORKS
BIG 4...
1000
Million
100
Million
1100
Million
5
Million
Accounts Users Users Daily
Active Users
WECHAT
FACEBOOK
MESSENGER TELEGRAM...
MESSAGING APPS
BECOME THE NEW
HOME SCREEN
TODAY
Alexa Google Home Siri Cortana
AMAZON GOOGLE APPLE MICROSOFT
VOICE FIRST
BOTS WILL SPEAK TO US
BY 2020, GARTNER PREDICTS THAT CUSTOMERS
WILL MANAGE 85% OF THEIR RELATIONSHIP WITH
ENTERPRISES WITH...
Social
Media
Channel
Assistant
Financial
Analyst
Assistant
Market
Intelligence
Assistant
BOTS FOR BUSINESS
Scheduling
Assi...
Ordering
services
BOTS FOR CUSTOMERS
Scheduling
meetings
Booking
travel,
hotels,
…
Shopping Many
more...
SHOPPING
BUSINESS
INTELLIGENCE
SERVICE
Hi Martin. Welcome to the BMW Service Assistance –
What servicing request would you like?
Car Servicing
Car Servic...
I´m Julie,
how can I help you?
21
Simplify
online booking
Reduce cost for
customer support
>5 Million
8 times
30%
€1 Milli...
VOICE FIRST
ARTIFICIAL
INTELLIGENCE
Natural
Conversation
Smarter
Algorithms
Learning
Machines
THE TAKE AWAY
DOES YOUR BUSINESS NEED A BOT?
Have a friendly chat about chatbots with us 4,1
Billion
Andreas Konrads
andreas.konrads@sil...
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Speak to me! Siri, Alexa, Chatbots. Is this new breed the future of user interfaces?; Ulrich Gerckmann-Bartels & Andreas Konrads

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User Interfaces have evolved over the last decades with increasing speed. Starting by the command line interface (CLI) followed by graphical and touch user interfaces the next trend is emerging: Conversational UIs (Messaging, Chatbots) and voice-based assistants like Siri, Alexa, Cortana or S Voice. Messaging apps are about to become more than chatting with friends […]

Veröffentlicht in: Business
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Speak to me! Siri, Alexa, Chatbots. Is this new breed the future of user interfaces?; Ulrich Gerckmann-Bartels & Andreas Konrads

  1. 1. HI, WELCOME TO THE WORLD OF CONVERSATIONAL INTERFACES
  2. 2. SO MUCH TO DO...
  3. 3. Wanna fly to the moon? I guess I need to train first... 4,1 Billion 4,1 Billion
  4. 4. HUMANS LEARN HOW TO INTERACT WITH COMPUTERS 1900 1960 1980 2000 PUNCH CARDS COMMAND LINE GRAPHICAL UI TOUCH UI
  5. 5. Would you like me to stop by at a Starbucks? 4,1 Billion Fly me to the moon 4,1 Billion
  6. 6. MACHINES LEARN HOW TO INTERACT WITH HUMANS PARADIGM SHIFT
  7. 7. CONVERSATIONAL INTERFACES WELCOME TO THE AGE OF Speak to me!
  8. 8. WHAT IS A CHATBOT I´m a computer program. I attempt to maintain a conversation with a person. Nice to meet you. What are you? Howdy, Farmer.4,1 Billion 4,1 Billion 4,1 Billion I can text or use visual language. But my voice skills improve rapidly.
  9. 9. 1970 70% 90% 2016 2010 Accuracy improvements in the past 2 years have dwarfed all improvements over the past 30 years combined. 4,1 Billion I´m Jeff Bezos, Amazon TALKING TO BOTS WILL BE NATURAL Speech recognition accuracy According to Google
  10. 10. Brands and people have chatbots. You can text with CNN, Burger King or my man Elon Musk4,1 Billion Chatbots 4,1 Billion Alexa, Google Home, Siri,... All big players head into the voice platform battle Voice assistants 4,1 Billion 4,1 Billion THERE ARE DIFFERENT BOTS...
  11. 11. In your mobile, home, car... everywhere. 4,1 Billion Where do you live? 4,1 Billion BOTS WILL BE AN INTEGRAL PART OF OUR LIVES
  12. 12. 4,1 Billion ARTIFICIAL INTELLIGENCE NATURAL LANGUAGE PROCESSING MACHINE LEARNING Understand language Learn from experience We’ve been living in a world that has slowly become mobile-first, but we’re moving to one that is ultimately AI-first I´m Satya Nadella, from Microsoft WHY NOW?
  13. 13. MOST PEOPLE DOWNLOAD O APPS PER MONTH 0 Apps 1 App 2 Apps 3 Apps 4 Apps 5-7 Apps 8+ Apps
  14. 14. Monthly actives 4,1 Billion users on messaging apps 60% of Top 10 most used apps are messaging BIG 4 SOCIAL NETWORKS BIG 4 MESSAGING APPS 20162012 WOW! BI Intelligence MESSAGING HAS SURPASSED SOCIAL
  15. 15. 1000 Million 100 Million 1100 Million 5 Million Accounts Users Users Daily Active Users WECHAT FACEBOOK MESSENGER TELEGRAM SLACK CHATBOTS LIVE INSIDE MESSAGING APPS
  16. 16. MESSAGING APPS BECOME THE NEW HOME SCREEN
  17. 17. TODAY Alexa Google Home Siri Cortana AMAZON GOOGLE APPLE MICROSOFT VOICE FIRST
  18. 18. BOTS WILL SPEAK TO US BY 2020, GARTNER PREDICTS THAT CUSTOMERS WILL MANAGE 85% OF THEIR RELATIONSHIP WITH ENTERPRISES WITHOUT INTERACTING WITH A HUMAN „By 2020, customers will manage 85% of their relationship with enterprises without interacting with a human.“ You will speak to me Say the geeks from Gartner.
  19. 19. Social Media Channel Assistant Financial Analyst Assistant Market Intelligence Assistant BOTS FOR BUSINESS Scheduling Assistant Brand Ambassador Workflow Assistant HR Assistant
  20. 20. Ordering services BOTS FOR CUSTOMERS Scheduling meetings Booking travel, hotels, … Shopping Many more...
  21. 21. SHOPPING
  22. 22. BUSINESS INTELLIGENCE
  23. 23. SERVICE Hi Martin. Welcome to the BMW Service Assistance – What servicing request would you like? Car Servicing Car Servicing Payment Query Car Sales Please enter your car registration number M-YO-899 M-YO-899. Milage 21,45 Service due: Inspection We have slots available for service: Thu 27.04.17 4 PM Fr 28.04.17 AM Thu 27.04.17 4 PM
  24. 24. I´m Julie, how can I help you? 21 Simplify online booking Reduce cost for customer support >5 Million 8 times 30% €1 Million Answer questions per year Return on investment Increase in revenue Savings per year in customer service BUSINESS IMPACT
  25. 25. VOICE FIRST
  26. 26. ARTIFICIAL INTELLIGENCE Natural Conversation Smarter Algorithms Learning Machines THE TAKE AWAY
  27. 27. DOES YOUR BUSINESS NEED A BOT? Have a friendly chat about chatbots with us 4,1 Billion Andreas Konrads andreas.konrads@silbury.com +49 176 63769728 www.silbury.com Ulrich Gerkmann-Bartels ugb@enpit.de +49 5251 20277 93 www.enpit.de

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