El documento describe las tendencias en el uso de la tecnología en la educación superior, incluyendo el uso de Internet2 para mejorar la calidad de servicio y apoyar nuevas aplicaciones, así como el desarrollo de herramientas de colaboración como wikis, blogs y redes sociales. También se mencionan proyectos de gestión del conocimiento y desarrollo tecnológico para fomentar la producción, recuperación y transferencia de conocimiento en las universidades.
8. FOMENTAR LA PRODUCCIÓN DEL CONOCIMIENTO. PERMITIR LA RECUPERACIÓN DEL CONOCIMIENTO. FACILITAR EL ACCESO AL CONOCIMIENTO. TRANSFERENCIA DEL CONOCIMIENTO. RECONSTRUIR EL CONOCIMIENTO. En la educación superior los proyectos de gestión del conocimiento y los proyectos de desarrollo tecnológico juegan acá un papel creciente e importante para:
12. Integrar herramientas críticas para maximizar la productividad de las Universidades Voice, Video, Web Conferencing, Collaboration Mensajería unificada Mensajería instantánea Contact Center Mobilidad
20. Integración Calendar, Web, Phone, IM Schedule E-mail, Calendar, IM Automatic Notification Attend E-mail, Calendar, Web, Phone, IM
21. Comunicación en Tiempo Real y Colaboración Soluciones completas de Voice, Video, Web Conferencing y Control Tan natural y efectivo como reuniones cara a cara 2004 Results
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Hinweis der Redaktion
To make it easy for customers to benefit from convergence applications, Cisco IP Communications products integrate with a number of common productivity applications including: Lotus Notes Novell GroupWise Other E-mail Clients Micrsoft Outlook Web Browsers Instant Messaging Micrsoft Outlook Lotus Notes Novell GroupWise Other E-mail Clients Web Browsers Instant Messaging For example, when I set up a MeetingPlace web conference, I can automatically update colleagues via Outlook calendar invitations and use my standard web browser to host the meeting.
MeetingPlace integrates voice, web, video and IM capabilities Voice: Enterprise scalable IP and TDM - 1152 TDM ports, 960 IP ports in single server H.323 & SIP IP voice integration at 3 levels - backbone, platform and desktop IP backbone – Take voice traffic off public networks and move it on-net Platform and Desktop - Integrated with CallManager, Cisco IP Phones Web: MeetingPlace Web Conferencing is a forth generation application that tightly integrates voice and web conferencing capabilities - allowing for full meeting management and control Video: MeetingPlace is now tightly integrated with IP/VC and Cisco video telephony for a fully integrated voice, video and web conferencing solution. IM: Addresses need for ad-hoc meetings - Integrating with IM allows users to seamlessly go from a chat session to a conference by simply clicking a link in their IM chat window MeetingPlace integrates with a variety of IM solutions - Lotus IM AOL, Yahoo and MSN
The pictures show someone using Cisco video telephony, which makes video as easy to use as a phone call Problem : Traditional videoconferencing solutions are hard to use, deploy and manage Solution : Cisco video telephony addresses these issues As easy to use as voice – it is a phone call As easy to deploy as voice – Simple client install and USB camera that automatically associates with your Cisco IP phone and PC, works with existing H.323/H.320 room and desktop endpoints As easy to administer as voice - Centralized configuration, management and reporting. CallManager provides a single dial plan for all endpoints Cisco video telephony represents a paradigm shift from group videoconferencing and enables companies to maximize productivity through simple, everyday use of video: Group Video Applications … Formal meetings, Project meetings Characteristics : Meeting rooms, Scheduled, Separate from voice, Limited scalability Video Telephony Applications … Face-to-face communications, Anytime clearer communication is needed Characteristics : Personal tool, Ad-hoc, Fully integrated with voice, Highly scalable
Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available and sophisticated customer interaction management for 1 to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment. Cisco IPCC Express Edition is provided in three versions, Standard, Enhanced and Premium, to better match product functions with your customer contact interaction management requirements. All Cisco IPCC Express Edition solutions are tightly integrated with Cisco AVVID and Cisco CallManager.
MeetingPlace improves efficiency and the user’s experience through providing convenient desktop integrations – possible because MeetingPlace is deployed on-net, and can be integrated with these applications. Benefits: Meeting organizers - Save time and eliminate frustration Video-rich-media conferences that start on time! Setting up and attending meetings is both easy and effective with Cisco IP phone, IM, web browser, and Microsoft Outlook and Lotus Notes calendar interfaces. Integrated scheduling - One step sets up all media resources (Voice, web and video) Single notification - E-mail and calendar invitation with Audio and video dial in information and Click to attend link
The next Cisco application we are going to discuss is rich media conferencing. Cisco’s rich media conferencing solutions, called MeetingPlace and VT Advantage, integrate voice, video and the web to make remote meetings as effective and natural as face to face. Because it’s deployed on the corporate network, it’s a solution that’s cost effective and secure. Employee Productivity Significant user benefits from integrating voice, video and web conferencing and providing convenient desktop integrations (e.g. Outlook/Notes calendar) and meeting control functionality Meeting organizers - Save time and eliminate frustration – one system to setup for voice, web, video – automatic notifications Easy to attend – open Outlook/Notes reminder, enter phone (and/or video number), hit “connect” Get past annoying pre-meeting rituals, no more saying “who just joined the meeting” 10 times – you See who is in the meeting, who is talking, who is sharing, Eliminate disturbances - Control other users - mute yourself or another participant who may have a noisy connection Rich interaction Share any application, Conduct whiteboard sessions and polls Record and playback meetings Enables changes in behavior and workflow improvements as users realize the value of accessing the web meeting console to view and better control their meeting … as opposed to just “calling into the bridge” Business Process Accelerate projects, speed decisions – by getting right people together when necessary, not when able to meet in person Improve sales and support effectiveness – Change your approach to communicating with prospects and customers. Bring experts into key sales and support situations, reach more prospects in less time, etc. Cost Savings and Security MeetingPlace is deploying “on-network”, behind the firewall, which is more cost effective, it allows for integrated with internal applications and provides a more secure meeting environment: Cost savings through reducing conferencing transport costs and minimizing vendors. Leading customers saving millions per year On-net solution are more secure – Meetings can be conducted behind the firewall and provide for greater control over attendance “ Users are motivated to move away from (shared) hosted services to save money, gain security, and increase integration.” - Wainhouse Research
Cisco MeetingPlace Express provides industry-leading meeting management functions that facilitate more productive meetings. From the Web interface, users can mute/unmute themselves, see who is in the meeting, how they are participating (voice or Web), who is speaking, and who is sharing. Users with the appropriate permission level can mute other attendees, control attendee sharing permission levels, and bring others into the meeting by dialing out or sending e-mail invitations.