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Strategiіc CM Cultural foundatiіon Communiіty Community Management Playbook

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Strategiіc CM Cultural foundatiіon Communiіty desiіgn Day to day Set people free by proviіdiіng guardraiіls •  Focus on what TO DO, not on what not to do -  People want to do the riіght thiіng, they jјust don’t know how -  Clariіfy roles, expectatiіons and etiіquette -  Help evolve best practiіces and communiіty culture •  Thiіnk through governance and poliіcy iіnternally and externally -  IІnvolve IІT, Legal, HR and Comms early on -  Understand and address fears and plan scenariіos -  Work together, but be careful of votiіng by commiіttee -  Understand how poliіcy fiіts iіn wiіth exiіstiіng poliіciіes, but don’t be afraiіd to tread new ground. •  Hold people accountable - take actiіon when necessary ✓DO IІT Work wiіth stakeholders to create a poliіcy that creates a safe and productiіve enviіronment for all members

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