2. Lodging or boarding
where you live or stay, especially
when you are on holiday or when
you are staying somewhere for a
short amount of time .
The word “HOSPITALITY” has ancient
roots, dating from the earliest of roman
It is derived from the Greek word
“HOSPITARE” meaning “TO SERVE A
4. The basic requirement of a guest/travelers during the Roman
5. Ancient History
The concept of hospitality is extreme old; it is mentioned in
writing dating back to ancient Greece and Rome and Biblical
“And she brought her first-born son, and wrapped him in
swalding clothes and laid him in a manger, because there was no
room for them in the inn”(LUKE 2:7)
During the ancient times people felt required to be hospitable for
the following reasons:
1.They felt that hospitality to the strangers was necessary to their
2.They where hospitable only because of their own superstitious
6. Modern-Day-Thinking – providing of hospitality was merely a
result of “GIVE AND TAKE” philosophy
The group of people who travels during the ancient
8. Historyof the accommodations or lodging industry
Lodging industry developed because of the need to provide
accommodations for travelers
The early reference to the inn is found in the Bible when
Joseph, Christ's foster father was told, “there is no room at
Pompeii reveal that the romans had developed the concept
of inns into trade
9. The history of the of the hotel in its present formgoes back to
the middle ages
o In the 13th and 14th centuries, German
and English literature made frequent
reference to the inn
The development of the inn in the medival
period was due to the improvement in
security in many European societies.
It became safe to travel
10. The industrial Revolution
In 1700s and 1500s ,There was a greater demand for
accommodation as people migrated to the cities to work.
The emerging middle class could afford accommodations when
traveling away from their home
The development of spas helped the growth of the hotel
By 1750, Brighton,Blackpool,Southern and other English
seaside resorts were attracting bathers.
In early American inns Manhattan’s fraunces tavern.
13. The introduction and Development of the automobileindustry
It led to establishment of the roadside hotel
14. THE PINEAPPLE TRADITION
The pineapple enjoyed a rich andromantic heritage as a
symbol of WELCOME, FRIENDSHIP, WARMTH and
CHEER and HOSPITALITY.
Pineapple were brought back from West Indians by
European explorer and become the flavored fruit to serve to
the royalty and elite.
The pineapple has been internationally recognized as
symbol of HOSPITALITY
15. Pioneers in the HospitalityIndustry
Ellsworth M. Statler –
Father of the modern Commercial
• He was the originator of the hotel chain concept known as
Statler in the year 1863-1928.
• He opened his first hotel in Buffalo, New York in 1901.An
individual room with private baths was his special features.
• In 1954,He sold the Statler Chain of hotels to Conrad Hilton.
17. Conrad Hilton -king of the Innkeepers.
• In 1887-1979 , He became a
successful hotelier after the World War II
• In 1919, he bought the Mobley Hotel in Cisco, Texas
• In 1925,he built the Hilton in Dallas, Texas
• His acquisition during the WWII includes the 3,000 rooms
Steven Hotel(now the Chicago Hilton)and the palmer House in
Chicago and plaza and Waldorf Astoria in New York City.
• In 1946,he formed the Hilton Hotel Corporation.
• In 1948, he formed the Hilton International Company , which
to number more than 125 hotels.
20. Hilton created the first major chain of modern American hotels, that is a
group of hotels all of which follow the standard operating procedures such
as Marketing , reservations , quality of service ,food and Beverage
Hilton Hotels have expanded their entrepreneurship to include Hilton
Garden Inns, Doubletree, Embassy Suites, Hampton Inns, Harrison
Conference Centers, Homewood Suites by Hilton, Red Lion Hotels and Inns,
and Conrad International.
He was a hotelier at the Grand National Hotel in Lucerne , Switzerland
because of his management abilities, “The hotel became one of the most
popular in Europe and Cesar Ritz became One of the most respected
hoteliers in Europe.
21. Grand National Hotel
William Waldorf Astor and John Jacob Astor IV
In 1893, William Waldorf Astor launched the 13-story Waldorf
Hotel at Fifth Avenue near thirty-fourth Street in New York
24. • Four years later, the waldorf was joined by the 17-story Astoria Hotel ,
erected on an adjacent site by William Waldorf Astor’s cousin , John Jacob
Astor IV. The cousins built a corridor the connected the two hotels, which
became known by a single hyphenated name, the Waldorf Astoria
• In 1929, after decades of hosting distinguished visitors from around the
world , the Waldorf-Astoria closed its doors to make room for the Empire
The 2,200-room ,42-floor Waldorf-Astoria Hotel was rebuilt with the new
president Herbert Hoover.
• In 1988, the hotel underwent a $150 million restoration.
On January 1993, It was designated a New York City landmark.
30. J.W. Marriott and J.W. Marriott Jr.
• J.W. Marriott (1900-1985) founded his hotel empire in 1957
with the Twin Bridges Marriott Motor Hotel in Virginia
(Washington, D.C , area)
• In 1987,Marriott completed expansion of its Worldwide
Reservation Center in Omaha ,Nebraska, making it the largest
single-site reservation operation in U.S. hotel history
32. Ernest Henderson
Ernest Herderson and Robert Moore
Ernest Hendrson and Robert Moore
started the Sheraton chain in 1937
Sheraton was the first hotel chain to be
listed on the New York Stock Exchange.
34. In 1968, Sheraton was acquired by ITTC Corporation as a wholly owned
subsidiary, and ambitious development plans were put into place to create
a truly global network of properties
• In the early 1980s, Ray Schultz founded
the Hampton Inn hotels, which was a company
in the Holiday Inn Corporation.
• This type of hotel was tagged as limited-service,
• meeting the needs of cost-conscious business travellers and pleasure