Xerox surveyed over 5,000 people regarding their optimism in the workplace, including over 800 healthcare workers. See the results and learn why optimism is so “healthy.”

1. presented by:
Return On
Optimism
Survey Findings:
Healthcare

2. What is Return On Optimism?
The belief that you can:
Overcome
big challenges
Be confident
about your
outlook and
opportunities
Know that
what you do
makes a
difference
This results in determination, innovation and BUSINESS SUCCESS!
2

3. In 2014, Xerox launched an online
survey at returnonoptimism.com
• Over 5,900 participants took part
• 10 questions covering work environment,
communications, empowerment and more
• Optimism scores span industries—Healthcare,
Higher Education, Enterprise/Business and
Government—and internal departments
Assessing the Return On Optimism
lousy meh ok aces
Xerox® Managed Print Services (MPS)
knows that optimism fuels innovation
and business success.
We’re so keen on the positive effect of
optimism to an organization’s bottom
line, we set out to study it.
3

4. Healthcare
14%
Government
11%
Higher Ed
9%Business/
Enterprise
57%
Other
9%
Respondent Data Comparison
5,941 total responders to ROO survey
818 Healthcare responders
4

5. Optimism Score: Healthcare
Healthcare was among the most
optimistic of all industries surveyed
• IT was the most optimistic department
(despite being the least optimistic
overall across all industries)
• Purchasing was the least optimistic
department
B- Optimism Grade
82 ROO Score
84 IT
83 Admin
83 Donor Relations
83 Marketing Comms
82 Shared Services
75 Finance/Accounting
69 Purchasing
81 Other
5

6. Key Optimism Issues
Biggest barriers to innovation and creativity:
Workspace
and
Environment
Technology and
Communications
6

7. Workspace and Environment
ROO Survey Findings:
Uninspiring work environments can hinder
innovation and growth.
• Healthcare orgs need to encourage process improvements
that lead to real-time learning and visioneering.
• Failing fast at low cost is a necessary by-product of
innovative progress.
—Harvard Business School (HBS) and
Harvard Medical School (HMS) Forum on Healthcare
Innovation1
Xerox MPS
• Reveals trends and fixes
bottlenecks so that processes
are streamlined and optimized
• Improvements help to free up
time so employees can be more
creative and innovate
1: 5 Imperatives Addressing Healthcare’s Innovation Challenge, Harvard Business School and Harvard Medical School. 2012.
http://www.hbs.edu/healthcare/Documents/Forum-on-Healthcare-Innovation-5-Imperatives.pdf7

8. Technology and Communications
2: The Socio-Economic Impact of Mobile Health, The Boston Consulting Group and Telenor Group. May, 2013. http://www.telenor.com/wp-
content/uploads/2012/05/BCG-Telenor-Mobile-Health-Report-May-20121.pdf
ROO Survey Findings:
Poor communications combined with behind-the-times
technology can hold back Healthcare workers from being
more effective in their job.
• Increasingly, doctors will use mobile devices as digital
assistants to help improve work efficiency.
• Mobile access to medical reference materials, training
content, professional journals will provide information
wherever and whenever needed.
• Apps for patient monitoring, imaging, and bedside care are
helping to transform work.
—The Boston Consulting Group and Telenor Group2
Xerox MPS
• Streamlines approach to document
management and collaboration
• Frees up valuable IT resources to
focus on strategic initiatives
Xerox Digital Alternatives Tool
• Read, save, share and annotate
documents within a single
application
• Automatic synchronization across
PCs and iPad tablets, provides secure,
up-to-date access to information
8

9. Return on Optimism
Healthcare Survey Answers
9

10. What percentage of your work would you
describe as meaningful?
of people working in Healthcare
feel that the majority of their work
is meaningful and that they’re making
a big difference through their work.70%
10

11. How would you describe the work/life
balance at your hospital?
of people working in Healthcare
feel that their work/life balance is ok.61%
11

12. of people working in Healthcare
feel that their clarity of work is clear enough.51%
How would you rate the clarity of
your hospital’s mission?
Obscure and
ambiguous.
Foggy at best. Clear enough. Crystal clear.
12

13. How would you describe your workspace?
of people working in Healthcare
feel that their workspace is presentable,
though not necessarily inspiring.60%
13

14. How would you describe the communication
in your workplace?
of people working in Healthcare
feel that the communications are often
spotty and in need of improvement.28%
The lines
are down
Spotty signal
Decent
reception
Full bars
14

15. How would you rate your organization’s
commitment to community outreach?
of people working in Healthcare
feel that their organization’s commitment to
community outreach is more than promising.39%
15

16. How effectively do you feel your hospital
serves its patients?
of people working in Healthcare
feel that while they get the job done,
it isn’t always in the most effective way.53%
We’re falling short We muddle through We get the job done We’re firing on all cylinders
16

17. How confident are you in the technology
you use on a daily basis?
of people working in Healthcare
feel that their organization is playing catch-up
with the technology they use for their job.59%
17

18. How would you describe your opportunities
for professional development?
of people working in Healthcare
feel that opportunities for professional
development are encouraging.54%
Non-existent Discouraging Encouraging Positively rosy
18

19. How would you rate your hospital’s
reputation in pioneering advances?
of people working in Healthcare
feel that while they are respectable in
their field, they are not world-renowned.58%
19

20. Want to fuel
employee
optimism
within your
hospital?
See how Managed Print Services
can change the way you work:
xerox.com/mps
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