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By Sandy Ryza, Clover Health
How do you get people with chronic heart conditions to take their medication? Or diagnose complications as early as possible? Healthcare operations--the set of actions that organizations like insurers take to interact with their members--sit in some sort of nebulous shadow realm between social science, medicine, and corporate bureaucracy. In this talk, Sandy will throw some additional nouns that seem more at home in the modern web era, like "machine learning" and "A/B testing," into the mix. He'll also walk attendees through an example of now Clover Health builds and tests models for predicting which of diabetic members are likely to develop complications.