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INSTRUCTIONAL
                    SYSTEMS
                     DESIGN

                  ( ADDIE 2.0 )

2 October 2012    Prepared by : YY Wong
Definition of ISD

            Instructional Systems Design (ISD)
                          is the systematic approach to the
                         Analysis, Design, Development,
                         Implementation, and Evaluation
                     of learning materials and activities
                                                      In short,
                   ISD is the process to determine the
                                               5W1H of Learning
          (Who, What, When, Where, Why, and How)
Designed & Developed by YY Wong * version 2012 *                       2
Key Elements of Instructional Systems Design
                There is a genuine need for learning
                The learning events are well designed
                Quality learning materials are developed
                Learning events are implemented using the
                 appropriate strategies and approaches
                Learning events are evaluated to ensure learning
                 has actually taken place




Designed & Developed by YY Wong * version 2012 *                    3
Who needs ISD?

                                                     Those who need to :

                                                        design and develop learning
                                                         solutions to meet the learning
                                                         and development needs of the
                                                         organization

                                                        evaluate the learning solutions
                                                         of learning providers/trainers to
                                                         determine whether the learning
                                                         will effectively meet the original
                                                         objectives
Designed & Developed by YY Wong * version 2012 *                                              4
The 3 Domains of Learning
                                 Cognitive
                                 Mental skills where the brain must be used
                                 to perform intellectual tasks
                                 (Knowledge)
                                 Psychomotor
                                 Physical skills such as movement, coordination,
                                 manipulation, dexterity, grace, actions, etc
                                 (Skills)
                                 Affective
                                 Described as "coming from the heart," -
                                 knowing is nothing if there is no will to act on it
                                 (Attitude or Will)
Designed & Developed by YY Wong * version 2012 *                                       5
Conventional ISD Models
                                                    ADDIE - 1975
• The ADDIE model of Analysis, Design, Development, Implementation & Evaluation was developed by Florida State University
• ADDIE was selected by the Armed Services as the primary means for developing training
• Then, the term "ADDIE" was not used, but rather "SAT" (Systems Approach to Training) or "ISD" (Instructional Systems
  Development)
• As a general rule, the military used SAT, while their civilian counterparts used ISD
• The "D" in "ISD" first stood for "Development," but now normally means "Design"

                                                                                           Major Contributors

                                                                                          MAGER
                                                                                          Behavioral or performance
                                                                                          objectives

                                                                                          GLASER
                                                                                          Criterion reference testing

                                                                                          GAGNE
                                                                                          Hierarchical analysis,
                                                                                          conditions of learning

                                                                                          SCRIVEN
                                                                                          Formative evaluation

Designed & Developed by YY Wong * version 2012 *                                                                            6
Conventional ISD Models
                                            The Dick and Carey Model - 1978
 • Dick and Carey's model details a comprehensive and detailed process
 • However, it has been criticized for at the same time being too rigid and
   cumbersome for the average design process




Designed & Developed by YY Wong * version 2012 *                              7
Andragogy vs. Pedagogy
No.             Andragogy (Adult Learning)                                         Pedagogy (Student Learning)
  1.     Learners are called “participants”                                   Learners are called “students”
         or “learners”
  2.     Independent learning style                                           Dependent learning style

  3.     Objectives are flexible                                              Objectives are predetermined and
                                                                              inflexible
  4.     It is assumed that the learners have                                 It is assumed that the learners are
         experience to contribute                                             inexperienced and/or uninformed
  5.     Active training methods are used                                     Passive training methods, such as lecture, are
                                                                              used
  6.     Learners influence timing and pace                                   Trainer controls timing and pace

  7.     Participant involvement is vital                                     Participants contribute little to the experience

  8.     Learning is real-life problem-centered                               Learning is content-centered

  9      Participants are seen as primary resources for                       Trainer is seen as the primary resource who
         ideas and examples                                                   provides ideas and examples
                                                   Source : Malcom Knowles in Modern Practice of Adult Education: Andragogy Versus Pedagogy
Designed & Developed by YY Wong * version 2012 *                                                                                         8
8 Adult Learning Theories
                                                                            1

                                                                         Learning
                                                                          Styles
                                                                  8                   2

                                                            After Action        Right Brain,
                                                              Review             Left Brain
                                                        7      (AAR)                           3
                                                                          8
                                                                        Adult                Multiple
                                                   70 : 20 : 10        Learning           Intelligences
                                                                  6    Theories       4
                                                                                  Adoptive,
                                                             Attention
                                                                                  Adaptive
                                                               Span
                                                                                  Learning
                                                                            5

                                                                      Dale’s Cone
                                                                           of
                                                                      Experience


Designed & Developed by YY Wong * version 2012 *                                                          9
Adult Learning Theories (1)
                                    LEARNING STYLES
1     Sensory or Intuitive                         2         Visual or Verbal
Sensory learners prefer concrete,                  Visual learners prefer graphs, pictures,
practical, and procedural information. They        and diagrams. They look for visual
look for the facts.                                representations of information.

Intuitive learners prefer conceptual,              Verbal learners prefer to hear or read
innovative, and theoretical information. They      information. They look for explanations
look for the meaning.                              with words.


 3         Active or Reflective                     4    Sequential or Global
Active learners prefer to manipulate               Sequential learners prefer to have
objects, do physical experiments, and learn        information presented linearly and in an
by trying. They enjoy working in groups to         orderly manner. They put together the details
figure out problems.                               in order to understand the big picture.
Reflective learners prefer to think things         Global learners prefer a holistic and
through, to evaluate options, and learn by         systematic approach. They see the big
analysis. They enjoy figuring out a problem        picture first and then fill in the details.
on their own.
Designed & Developed by YY Wong * version 2012 *                                                 10
Adult Learning Theories (2)
            LEFT BRAIN FUNCTIONS                    RIGHT BRAIN FUNCTIONS
         1.     Uses logic                         1.    Uses feeling
         2.     Detail oriented                    2.    “Big picture" oriented
         3.     Facts rule                         3.    Imagination rules
         4.     Words and language                 4.    Symbols and images
         5.     Present and past                   5.    Present and future
         6.     Math and science                   6.    Philosophy & religion
         7.     Can comprehend                     7.    Can "get it" (i.e. meaning)
         8.     Knowing                            8.    Believing
         9.     Order/pattern perception           9.    Appreciates
         10.    Reality based                      10.   Knows object function
         11.    Forms strategies                   11.   Presents possibilities
         12.    Practical                          12.   Impetuous
         13.    Safe                               13.   Risk taking
                                                                                Theo Jansen
Designed & Developed by YY Wong * version 2012 *                                         11
Adult Learning Theories (3)
                                                   MULTIPLE INTELLIGENCES




      Howard Gardner




    Thomas Armstrong

Designed & Developed by YY Wong * version 2012 *                            12
Adult Learning Theories (4)
    ADOPTIVE LEARNING METHOD                       &   ADAPTIVE LEARNING METHOD
    Adoptive learning methods                          Adaptive learning methods are
     basically map out what the                          more agile in nature as they help
     learners must do to master a task                   the “learner-to-learn,” also known
                                                         as meta-learning or meta-
    Best for novice learners who
                                                         cognition
     need to master the basics
                                                        Best for more advanced learners
   EXAMPLES                                            EXAMPLES
   1. Knowledge dumps                                  1. Case studies
   2. e-Learning that is basically                     2. e-Learning scenarios that branch
      composed of “click for next slide”
                                                       3. Action learning
   3. Lectures
                                                       4. Personalized instructions
   4. Role plays
                                                       5. Experimental learning

Designed & Developed by YY Wong * version 2012 *                                              13
Adult Learning Theories (5)




Designed & Developed by YY Wong * version 2012 *               14
Adult Learning Theories (6)
                                                   ATTENTION SPAN




Designed & Developed by YY Wong * version 2012 *                    15
Adult Learning Theories (7)




                             10%                   Most research points to the fact that
                           Formal
                          Learning                 learning happens according to the 70:20:10
                                                   Rule
                           20%
                         Informal                   10% of all learning comes from formal
                         Learning
                                                     learning like attending training courses

                         70%                        20% of learning comes from informal
                     On-the-Job                      learning, like asking colleagues,
                     Experience                      observing others, networking

                                                    70% of learning comes from on-the-job
                                                     experiences and challenging projects
                                                                   Adapted from Center for Creative Leadership
Designed & Developed by YY Wong * version 2012 *                                                           16
Adult Learning Theories (8)
  AFTER ACTION REVIEW (AAR)
                                                      • Originated by US Army
                                                        during Vietnam War
                                                      • Used by each Platoon
                                                        to review how they
                                                        acted and performed
                                                        during an engagement
                                                        with the “enemy”. It
                                                        was used immediately
                                                        after the “Action”

• After Action Review (AAR) is a simple process used by a team to
  capture the lessons learned from past successes and failures, with
  the goal of improving future performance
• It is an opportunity for a team to reflect on a project, activity, event or
  task so that they can do better the next time
Designed & Developed by YY Wong * version 2012 *                           17
Adult Learning Theories (8)
                                  AFTER ACTION REVIEW (AAR)

                                                      Do it
                                        What was supposed to happen?

                                                                       What
                      Now how?                                       happened?
How will I do better next time?                               What actually happened?


                                                    But why?
                                           Why were there differences?                   18
Designed & Developed by YY Wong * version 2012 *
ADDIE 2.0


                                     5 - PHASE ADDIE 2.0 PROCESS

             Phase 1                     Phase 2       Phase 3          Phase 4        Phase 5


          ANALYZE                       DESIGN       DEVELOP         IMPLEMENT       EVALUATE


                                                     The process                     The process
                                                                      The process
                                                     of authoring                           of
        The process                 The process                             of
                                                          and                         determining
         of defining                of specifying                    implementing
                                                      producing                            the
        what is to be                how it is to                     the learning
                                                          the                        effectiveness
          learned                    be learned                        solution to
                                                     instructional                       of the
                                                                        learners
                                                       materials                      instructions



Designed & Developed by YY Wong * version 2012 *                                                     19
What is ADDIE 2.0 ?
                                             Original ADDIE was designed by Florida
                                              State University in 1975 and there have
                                              been various variations of the model since
                                             ADDIE is too rigid and cumbersome for
                                              business operating environment in the 21st
                                              Century to immediately address business,
                                              performance and competency issues
  ADDIE 2.0 is the upgraded version with more dynamic, practical
   and flexible processes, and also capitalizing on the new learning
   theories and technologies to meet current business learning
   needs but still maintaining the key essence
  Can also be considered as “Lean” ISD, as in Lean Production or
   Lean Manufacturing - improving process and removing waste
   while maintaining quality
Designed & Developed by YY Wong * version 2012 *                                           20
4 Fs of ISD
                                         Fit business improvement needs
                                         Fit learners’ learning needs
                                         Fit learning evaluation requirement

                                                             Fit                 Fresh learning

                                              Fun                     Fresh
                                                                                  methodologies
  Fun to learn                                              4Fs
                                                            of ISD               Fresh concepts &
  Fun to deliver
                                                                                  models
  Fun to experience

                                                           Fast
                                                                                 Fresh processes




                                                    Fast to design & develop
                                                    Fast to learn
                                                    Fast to apply
Designed & Developed by YY Wong * version 2012 *                                                 21
5 - PHASE ADDIE 2.0 PROCESS

             Phase 1                     Phase 2    Phase 3              Phase 4               Phase 5


          ANALYZE                       DESIGN     DEVELOP          IMPLEMENT                 EVALUATE




                   Phase 1

            ANALYZE
                                                      1.1                 1.2                  1.3
                                                           Conduct                                      Finalize
                                                                            Identify issues
                                                        learning needs                                 learning
                                                                              & problems
                                                           analysis                                  requirements




Designed & Developed by YY Wong * version 2012 *                                                                    22
5 - PHASE ADDIE 2.0 PROCESS

             Phase 1                     Phase 2    Phase 3                Phase 4                  Phase 5


          ANALYZE                       DESIGN     DEVELOP             IMPLEMENT                  EVALUATE




                   Phase 2

               DESIGN
                                                      2.1                  2.2                    2.3
                                                            Write course         Plan structure             Plan
                                                             purpose &           & contents of          instructional
                                                              learning
                                                             objectives           the course              strategy




Designed & Developed by YY Wong * version 2012 *                                                                        23
5 - PHASE ADDIE 2.0 PROCESS

             Phase 1                     Phase 2    Phase 3              Phase 4              Phase 5


          ANALYZE                       DESIGN     DEVELOP          IMPLEMENT               EVALUATE




                   Phase 3

            DEVELOP
                                                      3.1                3.2                3.3
                                                                               Develop
                                                        Collect course                        Finalize course
                                                                               learning
                                                          materials                              materials
                                                                               activities




Designed & Developed by YY Wong * version 2012 *                                                                24
5 - PHASE ADDIE 2.0 PROCESS

             Phase 1                     Phase 2    Phase 3               Phase 4                Phase 5


          ANALYZE                       DESIGN     DEVELOP           IMPLEMENT                 EVALUATE




                   Phase 4

        IMPLEMENT
                                                      4.1                 4.2                  4.3
                                                                                  Assess             Release &
                                                        Pilot course in         adequacy &
                                                        actual learning            refine             maintain
                                                         environment            instructions          course




Designed & Developed by YY Wong * version 2012 *                                                                 25
5 - PHASE ADDIE 2.0 PROCESS

             Phase 1                     Phase 2    Phase 3                  Phase 4               Phase 5


          ANALYZE                       DESIGN     DEVELOP              IMPLEMENT                EVALUATE




                   Phase 5

         EVALUATE
                                                       5.1                    5.2                 5.3
                                                                 Assess              Interpret      Revise course
                                                                                    evaluation        strategy &
                                                                learning                             instructional
                                                             effectiveness            results          materials




Designed & Developed by YY Wong * version 2012 *                                                                     26
IS Designer Competencies




                     1                             Professional Foundation

                     2                               Planning & Analysis

                     3                             Design & Development

                     4                  Implementation & Management

Designed & Developed by YY Wong * version 2012 *                             27

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Instructional Systems Design (ISD) ADDIE 2.0

  • 1. INSTRUCTIONAL SYSTEMS DESIGN ( ADDIE 2.0 ) 2 October 2012 Prepared by : YY Wong
  • 2. Definition of ISD Instructional Systems Design (ISD) is the systematic approach to the Analysis, Design, Development, Implementation, and Evaluation of learning materials and activities In short, ISD is the process to determine the 5W1H of Learning (Who, What, When, Where, Why, and How) Designed & Developed by YY Wong * version 2012 * 2
  • 3. Key Elements of Instructional Systems Design  There is a genuine need for learning  The learning events are well designed  Quality learning materials are developed  Learning events are implemented using the appropriate strategies and approaches  Learning events are evaluated to ensure learning has actually taken place Designed & Developed by YY Wong * version 2012 * 3
  • 4. Who needs ISD? Those who need to :  design and develop learning solutions to meet the learning and development needs of the organization  evaluate the learning solutions of learning providers/trainers to determine whether the learning will effectively meet the original objectives Designed & Developed by YY Wong * version 2012 * 4
  • 5. The 3 Domains of Learning Cognitive Mental skills where the brain must be used to perform intellectual tasks (Knowledge) Psychomotor Physical skills such as movement, coordination, manipulation, dexterity, grace, actions, etc (Skills) Affective Described as "coming from the heart," - knowing is nothing if there is no will to act on it (Attitude or Will) Designed & Developed by YY Wong * version 2012 * 5
  • 6. Conventional ISD Models ADDIE - 1975 • The ADDIE model of Analysis, Design, Development, Implementation & Evaluation was developed by Florida State University • ADDIE was selected by the Armed Services as the primary means for developing training • Then, the term "ADDIE" was not used, but rather "SAT" (Systems Approach to Training) or "ISD" (Instructional Systems Development) • As a general rule, the military used SAT, while their civilian counterparts used ISD • The "D" in "ISD" first stood for "Development," but now normally means "Design" Major Contributors MAGER Behavioral or performance objectives GLASER Criterion reference testing GAGNE Hierarchical analysis, conditions of learning SCRIVEN Formative evaluation Designed & Developed by YY Wong * version 2012 * 6
  • 7. Conventional ISD Models The Dick and Carey Model - 1978 • Dick and Carey's model details a comprehensive and detailed process • However, it has been criticized for at the same time being too rigid and cumbersome for the average design process Designed & Developed by YY Wong * version 2012 * 7
  • 8. Andragogy vs. Pedagogy No. Andragogy (Adult Learning) Pedagogy (Student Learning) 1. Learners are called “participants” Learners are called “students” or “learners” 2. Independent learning style Dependent learning style 3. Objectives are flexible Objectives are predetermined and inflexible 4. It is assumed that the learners have It is assumed that the learners are experience to contribute inexperienced and/or uninformed 5. Active training methods are used Passive training methods, such as lecture, are used 6. Learners influence timing and pace Trainer controls timing and pace 7. Participant involvement is vital Participants contribute little to the experience 8. Learning is real-life problem-centered Learning is content-centered 9 Participants are seen as primary resources for Trainer is seen as the primary resource who ideas and examples provides ideas and examples Source : Malcom Knowles in Modern Practice of Adult Education: Andragogy Versus Pedagogy Designed & Developed by YY Wong * version 2012 * 8
  • 9. 8 Adult Learning Theories 1 Learning Styles 8 2 After Action Right Brain, Review Left Brain 7 (AAR) 3 8 Adult Multiple 70 : 20 : 10 Learning Intelligences 6 Theories 4 Adoptive, Attention Adaptive Span Learning 5 Dale’s Cone of Experience Designed & Developed by YY Wong * version 2012 * 9
  • 10. Adult Learning Theories (1) LEARNING STYLES 1 Sensory or Intuitive 2 Visual or Verbal Sensory learners prefer concrete, Visual learners prefer graphs, pictures, practical, and procedural information. They and diagrams. They look for visual look for the facts. representations of information. Intuitive learners prefer conceptual, Verbal learners prefer to hear or read innovative, and theoretical information. They information. They look for explanations look for the meaning. with words. 3 Active or Reflective 4 Sequential or Global Active learners prefer to manipulate Sequential learners prefer to have objects, do physical experiments, and learn information presented linearly and in an by trying. They enjoy working in groups to orderly manner. They put together the details figure out problems. in order to understand the big picture. Reflective learners prefer to think things Global learners prefer a holistic and through, to evaluate options, and learn by systematic approach. They see the big analysis. They enjoy figuring out a problem picture first and then fill in the details. on their own. Designed & Developed by YY Wong * version 2012 * 10
  • 11. Adult Learning Theories (2) LEFT BRAIN FUNCTIONS RIGHT BRAIN FUNCTIONS 1. Uses logic 1. Uses feeling 2. Detail oriented 2. “Big picture" oriented 3. Facts rule 3. Imagination rules 4. Words and language 4. Symbols and images 5. Present and past 5. Present and future 6. Math and science 6. Philosophy & religion 7. Can comprehend 7. Can "get it" (i.e. meaning) 8. Knowing 8. Believing 9. Order/pattern perception 9. Appreciates 10. Reality based 10. Knows object function 11. Forms strategies 11. Presents possibilities 12. Practical 12. Impetuous 13. Safe 13. Risk taking Theo Jansen Designed & Developed by YY Wong * version 2012 * 11
  • 12. Adult Learning Theories (3) MULTIPLE INTELLIGENCES Howard Gardner Thomas Armstrong Designed & Developed by YY Wong * version 2012 * 12
  • 13. Adult Learning Theories (4) ADOPTIVE LEARNING METHOD & ADAPTIVE LEARNING METHOD  Adoptive learning methods  Adaptive learning methods are basically map out what the more agile in nature as they help learners must do to master a task the “learner-to-learn,” also known as meta-learning or meta-  Best for novice learners who cognition need to master the basics  Best for more advanced learners EXAMPLES EXAMPLES 1. Knowledge dumps 1. Case studies 2. e-Learning that is basically 2. e-Learning scenarios that branch composed of “click for next slide” 3. Action learning 3. Lectures 4. Personalized instructions 4. Role plays 5. Experimental learning Designed & Developed by YY Wong * version 2012 * 13
  • 14. Adult Learning Theories (5) Designed & Developed by YY Wong * version 2012 * 14
  • 15. Adult Learning Theories (6) ATTENTION SPAN Designed & Developed by YY Wong * version 2012 * 15
  • 16. Adult Learning Theories (7) 10% Most research points to the fact that Formal Learning learning happens according to the 70:20:10 Rule 20% Informal  10% of all learning comes from formal Learning learning like attending training courses 70%  20% of learning comes from informal On-the-Job learning, like asking colleagues, Experience observing others, networking  70% of learning comes from on-the-job experiences and challenging projects Adapted from Center for Creative Leadership Designed & Developed by YY Wong * version 2012 * 16
  • 17. Adult Learning Theories (8) AFTER ACTION REVIEW (AAR) • Originated by US Army during Vietnam War • Used by each Platoon to review how they acted and performed during an engagement with the “enemy”. It was used immediately after the “Action” • After Action Review (AAR) is a simple process used by a team to capture the lessons learned from past successes and failures, with the goal of improving future performance • It is an opportunity for a team to reflect on a project, activity, event or task so that they can do better the next time Designed & Developed by YY Wong * version 2012 * 17
  • 18. Adult Learning Theories (8) AFTER ACTION REVIEW (AAR) Do it What was supposed to happen? What Now how? happened? How will I do better next time? What actually happened? But why? Why were there differences? 18 Designed & Developed by YY Wong * version 2012 *
  • 19. ADDIE 2.0 5 - PHASE ADDIE 2.0 PROCESS Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 ANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE The process The process The process of authoring of The process The process of and determining of defining of specifying implementing producing the what is to be how it is to the learning the effectiveness learned be learned solution to instructional of the learners materials instructions Designed & Developed by YY Wong * version 2012 * 19
  • 20. What is ADDIE 2.0 ?  Original ADDIE was designed by Florida State University in 1975 and there have been various variations of the model since  ADDIE is too rigid and cumbersome for business operating environment in the 21st Century to immediately address business, performance and competency issues  ADDIE 2.0 is the upgraded version with more dynamic, practical and flexible processes, and also capitalizing on the new learning theories and technologies to meet current business learning needs but still maintaining the key essence  Can also be considered as “Lean” ISD, as in Lean Production or Lean Manufacturing - improving process and removing waste while maintaining quality Designed & Developed by YY Wong * version 2012 * 20
  • 21. 4 Fs of ISD  Fit business improvement needs  Fit learners’ learning needs  Fit learning evaluation requirement Fit  Fresh learning Fun Fresh methodologies  Fun to learn 4Fs of ISD  Fresh concepts &  Fun to deliver models  Fun to experience Fast  Fresh processes  Fast to design & develop  Fast to learn  Fast to apply Designed & Developed by YY Wong * version 2012 * 21
  • 22. 5 - PHASE ADDIE 2.0 PROCESS Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 ANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE Phase 1 ANALYZE 1.1 1.2 1.3 Conduct Finalize Identify issues learning needs learning & problems analysis requirements Designed & Developed by YY Wong * version 2012 * 22
  • 23. 5 - PHASE ADDIE 2.0 PROCESS Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 ANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE Phase 2 DESIGN 2.1 2.2 2.3 Write course Plan structure Plan purpose & & contents of instructional learning objectives the course strategy Designed & Developed by YY Wong * version 2012 * 23
  • 24. 5 - PHASE ADDIE 2.0 PROCESS Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 ANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE Phase 3 DEVELOP 3.1 3.2 3.3 Develop Collect course Finalize course learning materials materials activities Designed & Developed by YY Wong * version 2012 * 24
  • 25. 5 - PHASE ADDIE 2.0 PROCESS Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 ANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE Phase 4 IMPLEMENT 4.1 4.2 4.3 Assess Release & Pilot course in adequacy & actual learning refine maintain environment instructions course Designed & Developed by YY Wong * version 2012 * 25
  • 26. 5 - PHASE ADDIE 2.0 PROCESS Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 ANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE Phase 5 EVALUATE 5.1 5.2 5.3 Assess Interpret Revise course evaluation strategy & learning instructional effectiveness results materials Designed & Developed by YY Wong * version 2012 * 26
  • 27. IS Designer Competencies 1 Professional Foundation 2 Planning & Analysis 3 Design & Development 4 Implementation & Management Designed & Developed by YY Wong * version 2012 * 27