X-tend Saves 2,200 Hours Annually with Windows 7 Professional

1. Windows 7
Customer Solution Case Study
Microsoft® Customer X-tend Saves 2,200
Hours Annually with Windows® 7
Overview ―My PC starts and resumes right away, easily saving
Country or Region: Ukraine
Industry: Software Development and E-
me 30 minutes or more a day.‖
commerce Solutions Nick Podovzhniy, CEO, X-tend
Customer Profile
Ukraine-based X-tend provides leading
software development, Internet and E-
commerce solutions to regional and Since 1997, Ukraine-based X-tend has been providing leading
international businesses.
software development, Internet, and e-commerce solutions to
Business Situation small- to medium-sized businesses worldwide. X-tend’s team of 20
X-tend needed to speed up core business
processes and help customers solve IT programmers and four administrative professionals work to give the
issues faster to give its employees, company’s nine clients, with over 150 PCs, high-quality, reliable
partners and customers more time to focus
on revenue-producing activities. solutions and services at competitive prices.
Solution
By deploying Windows 7, X-tend simplified ―We are dedicated to giving our customers profitable, reliable
and accelerated everyday tasks, and modes of cooperation and communication via our products,‖ says
improved the way it communicated and
solved IT issues. Nick Podovzhniy, CEO, X-tend. ―Because of this commitment, we
work hard to find the best, most economical technical solutions.‖
Benefits
 2,200 hours saved annually
 IT issues fixed ~10% faster With the Windows® 7 Professional operating system, the company
 ~10% energy savings
could streamline everyday tasks and improve the way they
communicated IT issues, resulting in increased productivity and
more time to develop innovative new solutions for its customers.

2. ―[Windows 7 has] an
―[Windows 7 has] an Situation faster boot-up and resume times; improved
X-Tend wanted to find a way to streamline power management for enhanced battery life;
improved user interface
improved user interface and accelerate core business processes so and increased reliability, stability and
that should allow for
that should allow for its employees could get more done. Simply security.‖
starting up and resuming machines would
faster boot-up and
faster boot-up and take several minutes at a time, resulting in With Windows 7, users no longer need to wait
resume times; improved
resume times; improved hundreds of hours of lost productivity over several minutes for their machines to start up
the course of a year. Since the company’s or resume. Also, they can quickly find files
power management for
power management for employees worked with several documents and applications across entire networks
enhanced battery life;
enhanced battery life; and simultaneously, they often found it time- simply by typing in a search phrase. New
consuming to filter through multiple windows features also facilitate customized desktop
and increased reliability,
increased reliability, when searching for a specific file or folder. organization for fast, easy access to
stability and security.‖
stability and security.‖ frequently used documents. Also included
When customers had IT issues, they would with Windows 7 is an intuitive feature that
Brad Brooks, Corporate Vice President, often reach out to X-tend for help. But it helps users and technicians solve IT issues
Windows Consumer Product Marketing would be difficult for customers to relay faster.
precisely what issues they were experiencing,
making it challenging for X-tend to explain the Benefits
situation to a support technician. It could
take hours – or even several days – to Improving Communication
diagnose and solve a problem this way. X- The Windows 7 Problem Steps Recorder
tend wanted to simplify and streamline this allows users to record their interactions with
process, so issues could be solved faster, an application, capturing screen-by-screen
giving its employees, customers and partners snapshots of exactly what’s happening. This
more time to focus on revenue-producing saves them from having to explain issues in
activities. detail and it saves help desk technicians
from having to recreate problems before
It became clear to X-tend that it needed to being able to diagnose and solve them.
speed up everyday tasks and simplify the way
it addressed IT issues. But to avoid ―Problem Steps Recorder is really good for
compromising the company’s promise of our remote help desk support specialists,‖
providing the best solutions at affordable says Viacheslav Shestakov, Director of X-
costs, they had to find the most effective tend. ―Often our customers will call them
solution at the most cost-efficient price. directly and try to explain the problem they’re
experiencing, but technicians still have to
―Problem Steps Recorder Solution make sure they’re getting all the details as
To realize this vision, X-tend deployed they then have to recreate the problem,
is even better than what Windows 7 Professional. This new system is diagnose, solve it and restart the system. It’s
we expected because we faster, more reliable, and easier-to-use, all very time-consuming. With Problem Steps
helping users reduce idle time and maximize Recorder, the help desk technicians can see
can also use it to create productivity. As Brad Brooks, Corporate Vice exactly what’s happening and can then solve
really detailed, image- President of Windows Consumer Product problems right away, saving everyone
Marketing points out, Windows 7 has ―…an enormous amount of time.‖
driven training materials improved user interface that should allow for
for new employees.‖
Viacheslav Shestakov, Director, X-tend

3. Shestakov sees even greater potential for Removing Compatibility Roadblocks
this application in its ability to assist with X-tend has also discovered that Windows 7
training manual development. ―Problem helps them get the most out of existing
Steps Recorder is even better than what we technology investments with Windows XP
expected because we can also use it to Mode. ―Many of our customers are
create really detailed, image-driven training dependent upon applications that were
materials for new employees,‖ he says. developed or purchased several years ago,
and they were concerned about
Boosting Productivity compatibility,‖ says Shestakov. ―Using
PCs running Windows 7 start up, shut down Windows XP Mode in Windows 7, they can
and resume much faster than with previous continue to use these mission-critical
operating systems. Podovzhniy says this business applications without interruption.‖
improvement has contributed to significant
time savings for the company. ―Windows 7 is Saving Energy and Time
so much faster and more responsive than any X-tend is always brimming with innovative
other system I’ve seen. My PC starts and new ideas to help customers streamline
resumes right away, easily saving me 30 communications and work more effectively.
minutes or more a day.‖ Now that they have Windows 7, company
leaders feel they can dedicate more time to
The Windows Desktop Search feature also making these visions a reality.
helps users save time by helping them find
what they’re looking for in seconds. To locate Podovzhniy points out that the Power
a file or application, users can simply type a Management feature included with Windows
search phrase in the Instant Search box 7, which reduces energy consumption by
located on the desktop, and the search automatically shutting off unused
engine will scan through the PC, HomeGroup, applications and adjusting screen display
network, and even the Internet to locate the brightness, is an important addition that will
right document. help save even more time and reduce energy
costs.
With Jump Lists, users can see files they’ve
used recently by right-clicking the mouse on ―I must say that Windows 7 is more
―The Windows Desktop the taskbar icon, and Taskbar Pinning allows economical and my laptop lasts longer than
Search is one of the best users to drag and drop frequently used with previous operating systems. The Power
documents on the taskbar for fast, easy Management feature is just one of the many
features of Windows 7. access. Combined, these Taskbar good new improvements included with
And because we work with personalization improvements help Windows 7. I can save on energy costs, save
Podovzhiny and his team work much more on time, and get more life out of my laptop,‖
a large number of files at productively. he says. ―We needed more time, and
once, the Jump Lists and Windows 7 gives it to us.‖
―The Windows Desktop Search is one of the
Taskbar Pinning features best features of Windows 7,‖ he says. ―And
are really very helpful— because we work with a large number of files
at once, the Jump Lists and Taskbar Pinning
and remarkably simple to features are really very helpful – and
use.‖ remarkably simple to use.‖
Nick Podovzhniy, CEO, X-tend

4. For More Information Windows 7
For more information about Microsoft Faster and more reliable: Windows 7 will help
products and services, call the Microsoft your organization use information technology
Sales Information Center at (800) 426- to gain a competitive advantage in today’s
9400. In Canada, call the Microsoft new world of work. Your people will be able to
Canada Information Centre at (877) 568- be more productive anyway. You will be able
2495. Customers who are deaf or hard-of- to support your mobile work force with better
hearing can reach Microsoft text telephone access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234 in tools. And your IT staff will have better tools
the United States or (905) 568-9641 in and technologies to enhance corporate IT
Canada. Outside the 50 United States and security, data protection, and more efficient
Canada, please contact your local deployment and management.
Microsoft subsidiary. To access information
using the World Wide Web, go to: For more information about Windows 7, go to:
www.microsoft.com www.microsoft.com/windows/business
For more information about Am-soft
products and services, call +380 (44) 248-
97-91 or visit the Web site at:
www.am-soft.ua
For more information about X-tend
products and services, call +380 (44) 495-
28-10 or visit the Web site at:
www.x-tend.kiev.ua
Software and Services
 Products
− Windows 7 Professional
© 2009 Microsoft Corporation. All rights reserved. This case
study is for informational purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft® and Windows® are either registered trademarks or
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respective owners.
Document published June 2009