1. WILHELMENIA EDWARDS
11 N Kingscroft Drive
Bear, DE 19701
302.319.7043 menia.edwards53@aol.com
SUMMARY
Currently seeking a challenging role as an insurance professional to enhance and utilize my skills, and
knowledge. In my current position as Policy Processor, I maximize positive customer experiences by
processing all transactions for one to three auto insurance products.
Six years’ experience in a high purchasing environment with responsibilities for maintaining a competitive,
cost effective edge in procuring goods and services. Proven results in implementing solutions to maximize
buying leverage. Created and maintained vendor and customer relationships. Areas of expertise include:
• Procurement/Negotiation
• Contract Management
• Strategic Global Sourcing
• Lease Management
• Pricing Analysis
Software: Excel, Windows, MS Office, Access, Powerpoint, Outlook, MS Project, Quick Books
Systems: DRC, Documentum, 21st
Century Rack, Ariba, Waves, Nosh, E-copy
PROFESSIONAL EXPERIENCE
FARMERS/21st
CENTURY INSURANCE, Wilmington, DE 2010
Policy Processor
Responsible for maintaining both manual and automated systems diary. Reviews documents for underwriting
compliance and ensure form accuracy.
• Verify coverage’s for new business applications.
• Review and process amendments, rollovers, rewrites, cancellations, endorsements, schedules, and
renewals.
• Handle and process all written customer, emails, and letters.
• Initiates and produces direct notice of cancellations, non-renewal notices in accordance to underwriting
guidelines.
• Manage special projects such as, E-Signature, and NJ No App reports.
AIGM, Wilmington, DE 2002 – 2010
Purchasing Analyst
Developed sources, obtained quotations, negotiated contracts, prepared proposal requests, scheduled,
coordinated, and executed procurement of goods and services on behalf of AIGM.
• Implemented cost effective strategy to eliminate processing of purchase orders and requisitions as well as
maintained vendor relationships as main supply source for claims generalist standard items resulting in a
40% cost savings.
• Managed and successfully implement the signage benchmark for AIGM interior and exterior signage.
• Created and maintained databases for pricing, contract performance and volume records via cross-
departmental sourcing contacts.

2. • Negotiated reductions in pricing for fax leasing equipment resulting in a savings of $105,058 over the next
3 years.
• Designed and put in place training modules for E-Commerce program.
• Prepared as well as managed bid packets for selected vendors for National Contracts for AIGM services.
• Negotiated reductions in lease pricing for CR Plus Heartsafe Solution (Life Pak) resulting in a savings of
$150,000 over the next five years.
• Renegotiated mail equipment leases by switching out larger (DM900) to smaller (DM500) resulting in a
cost savings of $1M.
STUDENT FINANCE GROUP, New Castle, DE 2000 – 2002
Team Leader, Customer Service
Provided technical and administrative support to 50-60 out of 800 of the participating trucking schools for
student loans across the country.
• Interviewed students over the phone to obtain credit information, pulled credit reports, scored and
processed credit applications.
• Performed calculations, investigated and resolved school-funding issues.
• Created a training manual detailing department procedures. Trained new employees.
• Served as activities coordinator for special employee events.
• Implemented and completed a SFG Star Program by evaluating and making recommendations for more
efficient uses of company resources.
STATE FARM INSURANCE, Concordville, PA 1992 – 2000
Personal Lines Fire/Underwriter Assistant
Achieved the company's Quality Mission by providing prompt, accurate, friendly and cost-effective service to
agents and customers.
• Provided rate quotes, data entered and processed applications, performed address changes, calculated and
performed premium adjustments, renewed and cancelled various types of insurance policies, including
homeowners, manufactured homes, renters, personal articles, umbrella, boat owners and plup renewal
policies, assisted underwriters in related problem files.
• Coordinate the implementation of records management directives.
• Provided training to the Records Coordinators to ensure compliance with retention policies, active and
inactive recordkeeping procedures, etc.
• Served as diversity coordinator.
EDUCATION
BS, Liberal Studies, Concentration in Business Administration (Cum Laude), Neumann College, Aston, PA
AA, Liberal Studies, Neumann College, Aston, PA
GPA: 3.61
Certificate for MOUS (Microsoft Office User Specialist) Program, Excel 2002 level 1, Excel 2005 level 2
Delaware Technical & Community College, Stanton, DE
CERTIFICATION
Accredited Purchasing Practitioner Designation, The Sarbanes-Oxley Act: Best Practices in Supply
Management Process Controls, Negotiate With Vendors and Suppliers, Individual Health Insurance
Certification, Group Life and Health Insurance Certification, Health Insurance Association Designation,
AINS21.