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HUMANIZING INSTRUCTION 
IN A MOOC 
WHITNEY KILGORE AND ROBIN BARTOLETTI, PHD 
ONLINE LEARNING CONSORTIUM #ALN14 
OCTOBER 30, 2014
What will the future hold?
http://www.npr.org/2013/12/31/258420151/the-online-education-revolution-drifts-off-course
Sound Familiar?
What makes us uniquely 
Human?
Understanding the Community of Inquiry 
“A critical community of learners, from an educational perspective, is 
composed of teachers and students transacting with the specific purposes of 
facilitating, constructing, and validating understanding , and of developing 
capabilities that will lead to further learning.” 
-Garrison and Anderson
The Human Element: 
An Essential Online Course Component
The Human Element
Roles 
Role of Facilitator Role of Learner 
• Wayfinding 
• Amplifying 
• Curating 
• Aggregating 
• Filtering 
• Modeling 
• Staying Present 
• Autonomous 
• Self Organize 
• Connect with Peers 
• Peer Support 
• Creation 
• Sharing 
• Build Personal Network
Tools 
Blogs (Blogger, Wordpress) 
Twitter 
YouTube 
VoiceThread 
Discussions 
LinkedIn 
Many more…
Participation 
Discussion Posts Active Participants # of submissions Files
Feedback at Scale
Learner Demographics
Educational Background 
4 year degree 
Some graduate school 
Master Degree 
Doctorate Degree
Age 
21-29 
30-39 
40-49 
50-59 
60 -older
MOOC Experience 
0-1 
2-3 
4-5 
6-8
Online Teaching 
Experience 
Yes 
No
Instructor 
Presence
Video Announcements
Using Video Instructor Introductions 
to enhance instructor presence
Helpful 
strongly 
disagree 
2% 
neutral 
17% 
agree 
51% 
strongly agree 
30% 
The instructor was helpful in guiding the class towards 
understanding course topics in a way that helped me 
clarify my thinking.
Using VoiceThread to 
enhance the Community of Inquiry
Sense of Community 
neutral 
9% 
agree 
59% 
strongly agree 
32% 
Instructor actions reinforced the development of a sense 
of community among course participants.
Cognitive Presence
TEDEd
TEDEd Example
TEDEd Example
Motivation 
neutral 
9% 
agree 
53% 
strongly agree 
38% 
I felt motivated to explore content related questions.
Knowledge Applicability 
neutral 
7% 
agree 
49% 
strongly agree 
44% 
I can apply the knowledge created in this course to 
my work or other non-class related activites.
Social Presence
Webinar with 
Michelle Pacansky-Brock
Online Tools 
neutral 
11% 
agree 
55% 
strongly agree 
34% 
Online or web-based communication is an 
excellent tool for social interaction.
Comfort with Tools 
disagree 
9% neutral 
9% 
agree 
49% 
strongly agree 
33% 
I felt comfortable conversing through the online tools.
Learning is Messy
#HumanMOOC
Conclusion: 
Advice to Other Faculty
References 
• Akyol, Z. & Garrision, D.R. (n.d.). The Development of a Community of Inquiry over Time in an Online 
Course: Understanding the Progression and Integration of Social, Cognitive, and Teaching 
Prescence. Journal of Asynchronous Learning Networks, 12(3-4), 3-22. Retrieved from 
http://sloanconsortium.org/system/files/v11n1_8garrison.pdf 
• Anderson, T., & Dron, J. (2011). Three generations of distance education pedagogy . The 
International Review of Research in Open and Distance Learning, Retrieved from 
http://www.irrodl.org/index.php/irrodl/article/view/890/1663 
• Brinthaupt, T.M., Fisher, L.S., Gardner, J.G., Raffo, D.M., & Woodard, J.B. (2011). What the best 
online teachers should do. Journal of Online Learning and Teaching, 7 (4), 515-524. Retrieved from 
http://jolt.merlot.org/vol7no4/brinthaupt_1211.htm 
• Broup, J., West, R., & Graham, C. (2011). Improving online social presence through asynchronous 
video. Internet and Higher Education, (15), 195-203. 
• deWaard, I., Abajian, S., Gallagher, M., Hogue, R., Keskin, N., Koutropoulos, A., and Rodriguez, O., 
(2011). Using mlearning and moocs to understand chaos, emergence, and complexity in 
education. The International Review of Research in Open and Distance Learning, 12(7), 94-115. 
Retrieved from http://www.irrodl.org/index.php/irrodl/article/view/1046/2026 
• Downes, S. (2012, March 23). [Web log message]. Retrieved from 
http://halfanhour.blogspot.com/2012/03/education-as-platform-mooc-experience.html 
• Dunlap, J.C. & Lowenthal, P.R. (2009). Tweeting the night away: Using Twitter to enhance social 
presence. Journal of Information Systems Education, 20 (2) 
• ELI (2013). 7 things you should know about... Calibrated Peer Reviews. Retrived from 
https://net.educause.edu/ir/library/pdf/ELI7101.pdf.
References 
• Fini, A., (2009). The Technological Dimension of a Massive Open Online Course: The Case of the 
CCK08 Course Tools. The International Review of Research in Open and Distance Learning, 10(5), 
1-26. Retrieved from: http://www.irrodl.org/index.php/irrodl/article/view/643/1402 
• Hostetter, C., & Busch, M. (2013). Community matters: Social presence and learning outcomes. 
Journal of Scholarship of Teaching and Learning, 13 (1), 11-86. Retrived from 
http://josotl.indiana.edu/article/views/3268/3623 
• Ice,P., Curtis, R., Phillips,P. & Wells, J. (2007). Using Asynchronous Audio Feedback to Enhance 
Teaching Presence and Students’ Sense of Community. Jones, P., Naugle, K. Kolloff, M.(2008, 
March). Teacher Presence: Using Introductory Videos in Online and Hybrid Courses.Learning 
Solutions Magazine, 1-5. Retrived 
from http://www.learningsolutionsmag.com/articles/107/teacher-presence-using-introductory-videos- 
in-online-and-hybrid-courses/pageall%20. 
• Ke, F. (2010). Examining online teaching, cognitive, and social presence of adult students. 
Computers & Education, 55, 808-820, doi: 10.1016/j.compedu.2010.03.013. 
• Keengwe, J. Adjei-Boateng, E., & Diteeyont, W. (2012). Facilitating active social presence and 
meaningful interactions in online learning. Education Information Technology, (18), 597-607. doi: 
10.1007/s10639-012-9197-9 
• Kop, R., & Carroll, F. (2011). Cloud computing and creativity: Learning on a massive open online 
course. European Journal of Open, Distance, and eLearning, Retrieved from 
http://www.eurodl.org/?article=457 
• Kop, R., Fournier, H., and Mak, J. (2011). A Pedagogy of Abundance or a Pedagogy to Support 
Human Beings? Participant Support on Massive Open Online Courses. The International Review of 
Research in Open and Distance Learning, 12(7), 74-93. Retrieved from 
http://www.irrodl.org/index.php/irrodl/article/view/1041/2025
References 
• Mak, W., Williams, R., & Mackness, J. (2010). Blogs and forums as communication and learning 
tools in a mooc. Paper presented at 7th international conference on networked learning 
2010. Retrieved from 
http://www.lancs.ac.uk/fss/organisations/netlc/past/nlc2010/abstracts/PDFs/Mak.pdf 
• McAuley, A., Stewart, B., Siemens, G., & Cormier, D. (2010). The mooc model for digital 
practice. (Master's thesis, University of Prince Edward Island, Prince Edward Island, Canada). 
Retrieved from http://davecormier.com/edblog/wp-content/uploads/MOOC_Final.pdf 
• Mills, B.J (2010).Idea Paper #47: Promoting Deep Learning. The Idea 
Center.http://www.theideacenter.org/sites/default/files/IDEA_Paper_47.pdf 
• Nagel, L., & Kotze, T. (2010). Supersizing e-learning: What a coi survery reveals about teaching 
prescence in a large online class. Internet and Higher Education, (13), 45-51. 
• Rodriguez, C. (2012). Moocs and the ai-stanford like courses: Two successful and distinct 
course formats for massive open online courses. European Journal of Open, Distance and E-Learning, 
Retrieved from http://www.eurodl.org/?p=current&article=516 
• Siemens, G. (2004, December 12). [Web log message]. Retrieved from 
http://www.elearnspace.org/Articles/connectivism.htm 
• Williams, R., Karousou, R., and Mackness, J., (2011). Emergent Learning and Learning Ecologies 
in Web 2.0. The International Review of Research in Open and Distance Learning, 12(3), 39-59. 
Retrieved from http://www.irrodl.org/index.php/irrodl/article/view/883/1686

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Humanizing Instruction in a MOOC

  • 1. HUMANIZING INSTRUCTION IN A MOOC WHITNEY KILGORE AND ROBIN BARTOLETTI, PHD ONLINE LEARNING CONSORTIUM #ALN14 OCTOBER 30, 2014
  • 2. What will the future hold?
  • 3.
  • 4.
  • 7. What makes us uniquely Human?
  • 8.
  • 9. Understanding the Community of Inquiry “A critical community of learners, from an educational perspective, is composed of teachers and students transacting with the specific purposes of facilitating, constructing, and validating understanding , and of developing capabilities that will lead to further learning.” -Garrison and Anderson
  • 10. The Human Element: An Essential Online Course Component
  • 12. Roles Role of Facilitator Role of Learner • Wayfinding • Amplifying • Curating • Aggregating • Filtering • Modeling • Staying Present • Autonomous • Self Organize • Connect with Peers • Peer Support • Creation • Sharing • Build Personal Network
  • 13. Tools Blogs (Blogger, Wordpress) Twitter YouTube VoiceThread Discussions LinkedIn Many more…
  • 14. Participation Discussion Posts Active Participants # of submissions Files
  • 17. Educational Background 4 year degree Some graduate school Master Degree Doctorate Degree
  • 18. Age 21-29 30-39 40-49 50-59 60 -older
  • 19. MOOC Experience 0-1 2-3 4-5 6-8
  • 22.
  • 24. Using Video Instructor Introductions to enhance instructor presence
  • 25. Helpful strongly disagree 2% neutral 17% agree 51% strongly agree 30% The instructor was helpful in guiding the class towards understanding course topics in a way that helped me clarify my thinking.
  • 26. Using VoiceThread to enhance the Community of Inquiry
  • 27. Sense of Community neutral 9% agree 59% strongly agree 32% Instructor actions reinforced the development of a sense of community among course participants.
  • 29. TEDEd
  • 32. Motivation neutral 9% agree 53% strongly agree 38% I felt motivated to explore content related questions.
  • 33. Knowledge Applicability neutral 7% agree 49% strongly agree 44% I can apply the knowledge created in this course to my work or other non-class related activites.
  • 35. Webinar with Michelle Pacansky-Brock
  • 36. Online Tools neutral 11% agree 55% strongly agree 34% Online or web-based communication is an excellent tool for social interaction.
  • 37. Comfort with Tools disagree 9% neutral 9% agree 49% strongly agree 33% I felt comfortable conversing through the online tools.
  • 39.
  • 41. Conclusion: Advice to Other Faculty
  • 42. References • Akyol, Z. & Garrision, D.R. (n.d.). The Development of a Community of Inquiry over Time in an Online Course: Understanding the Progression and Integration of Social, Cognitive, and Teaching Prescence. Journal of Asynchronous Learning Networks, 12(3-4), 3-22. Retrieved from http://sloanconsortium.org/system/files/v11n1_8garrison.pdf • Anderson, T., & Dron, J. (2011). Three generations of distance education pedagogy . The International Review of Research in Open and Distance Learning, Retrieved from http://www.irrodl.org/index.php/irrodl/article/view/890/1663 • Brinthaupt, T.M., Fisher, L.S., Gardner, J.G., Raffo, D.M., & Woodard, J.B. (2011). What the best online teachers should do. Journal of Online Learning and Teaching, 7 (4), 515-524. Retrieved from http://jolt.merlot.org/vol7no4/brinthaupt_1211.htm • Broup, J., West, R., & Graham, C. (2011). Improving online social presence through asynchronous video. Internet and Higher Education, (15), 195-203. • deWaard, I., Abajian, S., Gallagher, M., Hogue, R., Keskin, N., Koutropoulos, A., and Rodriguez, O., (2011). Using mlearning and moocs to understand chaos, emergence, and complexity in education. The International Review of Research in Open and Distance Learning, 12(7), 94-115. Retrieved from http://www.irrodl.org/index.php/irrodl/article/view/1046/2026 • Downes, S. (2012, March 23). [Web log message]. Retrieved from http://halfanhour.blogspot.com/2012/03/education-as-platform-mooc-experience.html • Dunlap, J.C. & Lowenthal, P.R. (2009). Tweeting the night away: Using Twitter to enhance social presence. Journal of Information Systems Education, 20 (2) • ELI (2013). 7 things you should know about... Calibrated Peer Reviews. Retrived from https://net.educause.edu/ir/library/pdf/ELI7101.pdf.
  • 43. References • Fini, A., (2009). The Technological Dimension of a Massive Open Online Course: The Case of the CCK08 Course Tools. The International Review of Research in Open and Distance Learning, 10(5), 1-26. Retrieved from: http://www.irrodl.org/index.php/irrodl/article/view/643/1402 • Hostetter, C., & Busch, M. (2013). Community matters: Social presence and learning outcomes. Journal of Scholarship of Teaching and Learning, 13 (1), 11-86. Retrived from http://josotl.indiana.edu/article/views/3268/3623 • Ice,P., Curtis, R., Phillips,P. & Wells, J. (2007). Using Asynchronous Audio Feedback to Enhance Teaching Presence and Students’ Sense of Community. Jones, P., Naugle, K. Kolloff, M.(2008, March). Teacher Presence: Using Introductory Videos in Online and Hybrid Courses.Learning Solutions Magazine, 1-5. Retrived from http://www.learningsolutionsmag.com/articles/107/teacher-presence-using-introductory-videos- in-online-and-hybrid-courses/pageall%20. • Ke, F. (2010). Examining online teaching, cognitive, and social presence of adult students. Computers & Education, 55, 808-820, doi: 10.1016/j.compedu.2010.03.013. • Keengwe, J. Adjei-Boateng, E., & Diteeyont, W. (2012). Facilitating active social presence and meaningful interactions in online learning. Education Information Technology, (18), 597-607. doi: 10.1007/s10639-012-9197-9 • Kop, R., & Carroll, F. (2011). Cloud computing and creativity: Learning on a massive open online course. European Journal of Open, Distance, and eLearning, Retrieved from http://www.eurodl.org/?article=457 • Kop, R., Fournier, H., and Mak, J. (2011). A Pedagogy of Abundance or a Pedagogy to Support Human Beings? Participant Support on Massive Open Online Courses. The International Review of Research in Open and Distance Learning, 12(7), 74-93. Retrieved from http://www.irrodl.org/index.php/irrodl/article/view/1041/2025
  • 44. References • Mak, W., Williams, R., & Mackness, J. (2010). Blogs and forums as communication and learning tools in a mooc. Paper presented at 7th international conference on networked learning 2010. Retrieved from http://www.lancs.ac.uk/fss/organisations/netlc/past/nlc2010/abstracts/PDFs/Mak.pdf • McAuley, A., Stewart, B., Siemens, G., & Cormier, D. (2010). The mooc model for digital practice. (Master's thesis, University of Prince Edward Island, Prince Edward Island, Canada). Retrieved from http://davecormier.com/edblog/wp-content/uploads/MOOC_Final.pdf • Mills, B.J (2010).Idea Paper #47: Promoting Deep Learning. The Idea Center.http://www.theideacenter.org/sites/default/files/IDEA_Paper_47.pdf • Nagel, L., & Kotze, T. (2010). Supersizing e-learning: What a coi survery reveals about teaching prescence in a large online class. Internet and Higher Education, (13), 45-51. • Rodriguez, C. (2012). Moocs and the ai-stanford like courses: Two successful and distinct course formats for massive open online courses. European Journal of Open, Distance and E-Learning, Retrieved from http://www.eurodl.org/?p=current&article=516 • Siemens, G. (2004, December 12). [Web log message]. Retrieved from http://www.elearnspace.org/Articles/connectivism.htm • Williams, R., Karousou, R., and Mackness, J., (2011). Emergent Learning and Learning Ecologies in Web 2.0. The International Review of Research in Open and Distance Learning, 12(3), 39-59. Retrieved from http://www.irrodl.org/index.php/irrodl/article/view/883/1686

Editor's Notes

  1. Students want to know their instructor. This challenges online faculty to integrate technologies, such as avatars, video, and social media, to introduce their digital personalities and enhance learners’ experiences. This is called “humanizing,” which, according to DuCharme-Hansen, Dupin-Bryant, 2005 “reduces the psychological distance between the students and the instructor.” As online learning initiatives continue to expand, so does the need to leverage new learning technology to ensure students feel connected and engaged with the instructor and the course material. Course Objectives: Learn how to integrate educational technology tools into an online course with an emphasis on technology that can create an instructor presence or increase personal interaction. Share insights and suggestions about how to “humanize” online courses by maximizing the use of flexible educational technology tools. Demonstrate how technology-facilitated interactions can make instructors and learners more "real" online and how this correlates with student learning and retention.