1. Wendy M Reed
8960 Autumnglo Dr
Clarkston, 48348, Michigan, US
Mobile Phone: 248-639-0386
To meet and exceed all company expectations to be best in class. To work for a company that's belief s are that we
will get the job done right the first time when we work together as a team. I believe that customer retention is of the
utmost importance to the success of our company. Success is build on hard work and dedication .
Director– Sales/ Business Development
Integrity Network Solutions | Clarkston, MI
• May 2010 to present
Have strong back ground in Routers, Firewalls, Lans, Wans and Telecommunications Infrastructure, I have
provided solutions for some of the top companies in the United States for over 15 years. The results have saved
these companies hundreds of thousands of dollars over the years that they have worked with me.
My goals are to be best in class, I have over a 99% retention rate in my present and past customers. I think of
their business as my own. I know that is why once they start doing business with me it is a long term
I have increased my partners sales by 500% in the last 12 months with XO. I continue to grow my assigned
channel base on a monthly basis as I am constantly recruiting new agents.
Specialties: Strong technology background. Project Management, Storage, Routers, firewalls, PBX, LAN, WAN.I
have over 15 years in Telecommunications, Data and Internet Sales. Project Manage all installs and manage all
accounts after install. Billing, Repair, MAC. Relationship Building, Training of agents, sales people and
Currently studying for my PMP (Project Management Professional Certificate)
2. Local Channel Manager
XO Communications | Southfield, MI
• October 2008 - May 2010
Managing new and existing agent relationships with my channel at XO communications. I have established excellent
internal relationships within XO to insure my agents the best carrier experience with their leading provider.
Currently I have five master agents with about 150 sub agents throughout the United States. Constantly recruiting
new agents and building relationships with them to position XO as their leading provider. My current responsibilities
are to: train agents, create proposals, solutions, create their paper work, process all paperwork, expedite Repair,
billing tickets and run customer facing appointments.
I have over 13 years in the Telecommunications and Hardware Industry. I have strong back ground in Routers,
Firewalls, Lans, Wans and Telecommunications Infrastructure; I have provided solutions for some of the top
companies in the United States for over 11years. The results have saved these companies hundreds of thousands of
dollars over the years that they have worked with me. My goals are to be best in class; I have over a 99% retention
rate in my present and past customers. I think of their business as my own. I know that is why once they start doing
business with me it is a long term relationship.
Increased my partner’s sales by 500% in the last 12 months with XO. I continue to grow my assigned channel base
on a monthly basis as I am constantly recruiting new agents.
McLeodUSA a Paetec Company
• Senior Sales Executive/Team Lead | Bingham Farms, MI
• November 2006 - June 2008
Specializing in Large Data Infrastructure Applications, Internet and Voice Telephony sales and project management. I
have accounts from Small to Large Enterprise Accounts in various industries with my expertise being in medical,
financial and automotive industries. My newest endeavor has been prospecting and marketing to alarm companies
and learning about r business and their infrastructure and how their technology works. I have now closed 6 of the
leading alarm companies in the state of Michigan. I manage and support their account in sales, service and repair
issues. I do monthly account reviews with all accounts no matter how large or small to insure that they are completely
satisfied with their choice of McLeodUSA as a provider of excellence. I want to make sure that I can go to any of our
customers and get a referral or a reference. I have put in place a plan that allows me to be able to sell, manage and
resolve setting the proper expectations with the customer allows us to grow their account.
I am currently at 518% quota performer and I am # 2 in the company for year to date. I mentor new hires and help
them achieve their goals; help them with learning the proper channels in regards to achieving customer satisfaction. I
am a team player and believe that not only helping my team but all employees of the company so we will be best
in class and our high percentage of customer satisfaction.
I pride myself in my customer support knowledge; I not only sell but also manage all of my customer
3. accounts. I have made it a policy to know my internal groups for all issues within McLeodUSA. I have established
long term relationships with customer care, repair, SOC and all other groups. My teammates and other sales team
members consult me in regards to customer issues. I have fixed all of them with the determination of making sure the
customer is 100% happy with McLeodUSA. I pride myself on being able to know which group that I need to engage to
insure their customer satisfaction.
Strategic Sales Manager
• LDMI | Southfield, MI
• April 2006 - October 2006
Strategic Sales in the Telecommunications Industry. I not only have my personal sales quota but I am responsible for
managing agents all over the state of Mi and Ohio. I specialize in Large Data Infrastructure and Voice Telephony. I
have accounts from Small to Large Enterprise Accounts in various industries with my expertise being in medical and
financial industry. Managing all issues with the sales cycles,repair and billing tickets between our customers and the
Network Integration Manager
• TES Networks | Grand Blanc, MI
• September 2003 - March 2006
Selling manager. My expertise is in large applications although I have clients from small to large. My company was an
Authorized Distributor for SBC Communications. I have 7 salespeople and a service coordinator that I am responsible
for that includes sales meetings and training for new and existing salespeople. I also take care of my department
budget and forecasting. I hold awareness seminars for our existing and our potential customers. I am certified to sell
all SBC/AT&T products.... I have received SBC President’s Club award 2 years in a row. I have been a 5 Star Dealer
for 2 years. The awards are the most prestigious awards that they give to their AD’s.
Consulting for Router, Firewalls, Security Devices and also VOIP telephony. My Budget was 18,500 for advertising,
marketing pieces, which I designed for product awareness seminars hosted at Conference Centers around Michigan.
Trade Shows at Flint and Novi Expo Centers. My Forecasting was done by excel that went out 1 year for potential
new business and for all contracts were tracked to make sure that I retained our customers. I also project managed
accounts, repair issues reported to SBC. I did account review quarterly with all TES Network accounts .
Solution Sales Manager
• TSS | Farmington Hills, MI
• March 2001 - August 2003
4. Sold Toshiba CTX, AVT Technology voicemail products, Avaya and Nortel Phone Systems, Call
Center applications. Cisco Routers, Patch Panels and Large Fiber Networks. Sold all SBC, LDMI
and Sprint products. My expertise in large applications although I have clients from small to large.
• Executone Business Systems | Troy, MI
• March 1999 - February 2001
Intertel Phone Switches, Vodavi Key Systems and Avaya PBXAD SBC Communications, which included
frame relay, point-to-point data circuits and local phone services.
• High School Coursework, General Studies,
• Baker College | Flint, MI continuing coursework
• Currently Studying for PMP (Project Management Professional Certificate)
• Microsoft Sales Specialist Certification
• SNIA's Qualified Storage Sales Professional (SQSSP)
• Multi Carrier Certifications
HONORS & AWARDS
5 Star SBC Distributor
• 500% over Quota 10 months consecutively
• Numerous consistent sales award
Wendy Safe Haven Animal Rescue 16 years
5. • We are a nonprofit no kill rescue and rehabilitation of dogs and puppies within the intercity. Awareness seminars
on spaying and neutering their animals.
6. • We are a nonprofit no kill rescue and rehabilitation of dogs and puppies within the intercity. Awareness seminars
on spaying and neutering their animals.