1. Jul 2007－Present
Jul 2006－Jul 2007
WENDY YVONNE HANCOCK
Professional Summary
Reliable Service Office Manager with background in parts and service.
Efficient and trust worthy with 8 years of experience in service office manager and
overall customer service.
Core competencies include ability to multi task, organized and attention to detail as
well as excellent communication and time management skills. Handles tasks with
accuracy and efficiency.
Accomplished and energetic office manager with a solid history of achievement in
working with employees and general publlic. Motivated leader with strong
organizational and prioritization abilities. Areas of expertise include excel,
word and quickbooks.
Skills
Clerical
Administration and Management
Active Listening
Coordination
Reading Comprehension
Time Management
Judgment and Decision Making
Service Orientation
Equipment Selection
Equipment Maintenance
Experience
Service Office Manager
Tri Florida Water － Auburndale, FL
Use computers for various applications, such as database management or word
processing.
Managed and maintained inventory.
Answer telephones and give information to callers, take messages, or transfer
calls to appropriate individuals.
Create, maintain, and enter contract information into databases.
Complete forms in accordance with company procedures.
Maintain scheduling for current customers.
Order parts and supplies.
Collect and deposit money into accounts, disburse funds from cash accounts to
pay bills or invoices, keep records of collections and disbursements, and
ensure accounts are balanced.
Receptionist
Carter Animal Hospital － Auburndale, Fl
Greet persons entering establishment, determine nature and purpose of visit,
and direct or escort them to specific destinations.
1024 Caroline Avenue, Auburndale, FL 33823
Ph: 8636049720
w.hancock911@gmail.com

2. Aug 2002－Jul 2006
Jun 1993
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Perform administrative support tasks, such as proofreading, transcribing
handwritten information, or operating calculators or computers to work with
pay records, invoices, balance sheets, or other documents.
File and maintain records.
Analyze data to determine answers to questions from customers or members of
the public.
Server,Cashier,Hostess
Sonny's BBQ － Haines City, FL
Provide services to customers.
Seat, Take orders.
Cash out customers.
Education
High School Diploma : High School
Haines City High school － Haines City, FL
Saint Petersburg College for fire inspector.
2007