The document discusses a talk given by Áine Murphy on overcoming organizational barriers to ensure intranet redesign success. It describes some issues with Macmillan Cancer Support's current intranet, including problems with search functionality, navigation, outdated content, and the employee directory. Murphy discusses solutions to these problems like improving taxonomy, implementing a sitemap built around user needs, and establishing a content governance model. It also emphasizes the importance of getting stakeholder buy-in early in the redesign process by helping them understand the benefits and ensuring they feel involved.

1. A short talk for Intranet Now
by Áine Murphy
Tuesday 13 October 2015
@aine_murphy #IntranetNow
Overcoming organisational barriers to
ensure Intranet Redesign success

2. • 1700 employees.
• Thousands of volunteers.
• Intranet is the go to place for information – primary
communication source.
• The intranet is for everyone. Everyone uses it to find
information. Every department keeps it up to date with
information for staff.
Áine Murphy
Macmillan Cancer Support
@aine_murphy #IntranetNow

3. How is the intranet used?
• Every day.
• Peoplebank most visited
page.
• People go to HR pages
often.
• People go to the intranet to
read the news stories.
What problems do people face
when using the intranet?
• Search doesn’t work.
• Site navigation doesn’t
make sense.
• Too much content.
• Content out of date.
• Peoplebank directory is not
up to date.
Áine Murphy
Macmillan Cancer Support
@aine_murphy #IntranetNow

4. • To make it easier
for staff to do
their jobs...
• By building an
intranet they can
TRUST. Áine Murphy
Macmillan Cancer Support
@aine_murphy #IntranetNow

5. Áine Murphy
Macmillan Cancer Support
@aine_murphy #IntranetNow
Problem Solution
Search Taxonomy
Navigation Sitemap built around user
Too much content and content
out of date
Content governance model
Peoplebank directory Outside of the remit of this
project...

6. • Identified who we need to work with.
• Early conversations about the project. Shared the vision.
• Made sure they felt: Interested, Involved and Important.
• Supported them to see the business benefit and how this
work will help them and their department.
Áine Murphy
Macmillan Cancer Support
@aine_murphy #IntranetNow

7. Bullet point text slide
Second line if required
Áine Murphy – Macmillan Cancer Support
@aine_murphy
#IntranetNow
Áine Murphy
Macmillan Cancer Support
@aine_murphy #IntranetNow

8. 1. Fully understand the problem you are trying to solve.
2. Identify the people you need to work with.
3. Get people on board with your vision. Help them to
take ownership of the problem. Work together towards
the common goal. (Then share in the glory.)
Áine Murphy
Macmillan Cancer Support
@aine_murphy #IntranetNow