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2. Basic English for
Communication
Hotel Services

3. Good morning. I’d like to check out.
My name’s Hung. Room 320

4. I’m getting ready to check out

5. Should we check
out before noon?

6. Excuse me. We will leave today. I’d
like to pay our bills now

7. Can I pay by credit card?

8. Do you take credit
cards?

9. Sorry. Could you explain what this
means?

10. Please add to my account

11. I didn’t order room service

12. I can’t believe it. I’m sure that’s too much.
Maybe, there’s a mistake. Can you check
it again for me?

13. Is everything included
in the bill?

14. I think there is a mistake in
this bill

15. Your name and
room
number, please
?

16. Have you used any hotel service this morning
or had breakfast at the hotel dining
room, please?

17. Have you made any
international calls, Mrs Nga?
They’re rather expensive.

18. Could you give me your
full name?

19. Please sign your name here

20. Please, wait for a moment
and I’ll prepare your bill

21. The total amount is 2
million dong

22. It’s an itemized bill. If there’s a
mistake, we’ll soon discover it

23. There was a mistake in the
bill

24. Once moment and I’ll
write the receipt

25. When did you make the
booking?

26. We charge an extra 10% of the room
rate for late checkouts