Checklist of information to gather when debugging speed or performance issues with Sage 100

1. Sage ERP
Performance Template
Customer NameID
Partner NameID
Case Number
Sage ERP Product Name
Product Version,
Product Update or Sub
Release
Are there modifications?
If “Yes”, what are they?
Is this issue specific to a task, dataset, company
code, or user logon?
Does the issue occur on one workstation, multiple
workstations or all workstations?
☐ One workstation
☐ All workstations
☐ Multiple workstations
How many users are using the product when the
issue happens?
Does the issue occur on the server? ☐ Yes ☐ No
Can (or does) the application run locally on the
workstation? Does it run as fast as on the server?
☐ Yes ☐ No
☐ Yes ☐ No
Is there a performance change in Safe Mode?
Does performance increase when the anti-virus is
removed (not disabled)?
☐ Yes ☐ No
Are there ANY errors being reported by end users,
windows event and/or application error log?
Is the performance consistently slow? ☐ Yes ☐ No
Is it slower at certain times of day?
Is it slower when more users are in the system?
Are some workstations affected more than
others?
When did the issue begin?
If it began after an upgrade what was the previous
version
If it began after an upgrade was the same server
used previously?
If the same server was used previously is the prior
install still in place for benchmarking?
Server OS ☐ Windows Server 2012 R2
☐ Windows Server 2012
☐ Windows Server 2008 R2
☐ Windows Server 2008
☐ Windows Server 2003 R2
☐ Windows Server 2003
☐ Windows Server Essentials (SBS)
☐ Other:
Workstation OS
Terminal Server or Citrix? Version:___________________ ☐N/A

2. Virtualization OS and
Version?
☐N/A
Server Processor
Information
☐ 2-Core
☐ 4-Core
☐ 8-Core
☐ 1-2 GHz
☐ 2-3 GHz
☐ 3-4 GHz
☐ 4+ GHz
☐ Intel i5
☐ Intel i7
☐ Xeon
☐ Other:
Server Memory
Server Disk Drives Disk Space Configuration(Scsi,RAID 0-5 etc)
Workstation Processor
Information
☐ 2-Core
☐ 4-Core
☐ 8-Core
☐ 1-2 GHz
☐ 2-3 GHz
☐ 3-4 GHz
☐ 4+ GHz
☐ Intel i5
☐ Intel i7
☐ Xeon
☐ Other:
Workstation Memory
Workstation Disk Drives Disk Space Configuration (Scsi, RAID 0-5 etc)
SQL Server Information SQL ServerVersion ___________ ☐ N/A
SQL File Separation ☐ Logs and DBs on 1 array
☐ Logs, DBs and tempdb on separate
arrays
☐ Table groups on separate array(s)
☐ N/A
☐ Logs and DBs on separate
arrays
☐ Indexes on separate array(s)
☐ Other:
Latest SQL SPs installed? ☐ Yes ☐ No ☐ N/A
Services or Functions
performed by Server
☐ ADS
☐ FTP
☐ RAS
☐ Application
☐ IIS
☐ Exchange
☐ SMTP
☐ File Server
☐ Terminal Server
☐ Web Server
☐ SQL Server
☐ Print Server
☐ DNS Server
☐ Active Directory
☐ Other:
Network Types, Speeds
and Protocols
☐ LAN
☐ WAN
☐ WLAN (WiFi)
☐ 100MB/s
☐ 10-Base X
☐ 100-Base X
☐ Gigabit Ethernet
Auto negotiate Enabled
on Router?
☐ Yes ☐ No
☐ TCP/IP
☐ Named Pipes
☐ Multi-Protocol
☐ SSL
Any Additional Info

3. Safe Mode
Windows 7, 8/8.1, Server 2008 and Server 2012
http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode
Server 2003
http://technet.microsoft.com/en-us/library/cc787501(v=ws.10).aspx
Anti-Virus
Anti-virus typically continues to run in safe mode and also will continue to function even when
"disabled." Remove the anti-virus program off a machine to truly eliminate it.
Contact your network administrator or anti-virus provider on how to properly remove the anti-virus
application.
Warning! Never leave a machine un-protected longer than needed to test this scenario.
How to access the windows event logs
Windows Server 2003, 2008, Windows 7, Server 2012
http://technet.microsoft.com/en-us/library/cc766401.aspx
Windows 8/8.1
http://windows.microsoft.com/en-us/windows/what-information-event-logs-event-viewer
What operating system am I running?
http://windows.microsoft.com/en-us/windows/which-operating-system
How to determine what processor(s) a machine uses
http://windows.microsoft.com/en-us/windows-vista/find-your-computers-processor-speed
How to determine the amount of disk space
http://windows.microsoft.com/en-us/windows-vista/view-the-amount-of-free-space-on-your-hard-disk
How to determine the amount of RAM
http://windows.microsoft.com/en-us/windows/how-much-computer-ram
How to determine version of Microsoft SQL
http://support.microsoft.com/kb/321185
How to view roles in the Server Manager console
http://technet.microsoft.com/en-us/library/cc732131(v=ws.10).aspx
How to view network adaptor properties
http://msdn.microsoft.com/en-us/library/dd163571.aspx