Performing a successful Unified Communications deployment requires more than just installing some servers & deploying software to your workstations. To achieve a truly successful deployment you need to engage users and show them that UC will improve their productivity, facilitate collaboration and offer opportunities to improve customer service. In this seminar Waterstons’ Unified Communications team lead, Ben Lee, will discuss how to successfully pilot and deploy a UC solution. While the seminar will be framed around Microsoft Lync the messages are universal and could be applied to the Unified Communications platform of your choice. Ben will wrap up the seminar by sharing his findings from his recent trip to the Microsoft Lync Conference in Las Vegas including some thoughts on Microsoft’s aim to move beyond Unified Communications towards Universal Communications; and the opportunities this could offer to your business.

1. @Waterstonsltd
www.waterstons.com
How to achieve UC
success
Ben Lee – 11.04.14

2. Define UC?

3. “Why do we l get voicemails, followed by
emails asking you if you actually got the initial
voicemail. Seems a bit daft to me. But we're
in the age of instant communications now.
<snip>
We need to be instantly in touch wherever we
are”
Eileen Brown

4. UC Maturity

5. Evolution to full UC
Email IM / Presence Unified Communications

6. Ramp up to Advanced Messaging
Basic Integrated Enhanced
Email
Calendaring
Information sharing
Hygiene
Opportunistic TLS
Backups
Mobile access
Webmail
Manual group management
Multi-layered defence
Sender Policy Framework
Domain security
Data retention / archiving
SharePoint integration
Instant messaging
Presence information
Enhanced disaster recovery
Offsite replication
High availability
Corporate branding
Resource booking
Enhanced remote access
Mobile device management
Group management delegation
User self-service
Data classification
Compliance enforcement
Intellectual rights management
Journaling
Auditability
Multi-site high availability
Service continuity in disaster
Voice integration
Multi-organisation federation
Automated group management

7. Levels for im
Instant Messaging
Presence
Location based
information
Conferencing
CEBP
Integration into other
apps / process

9. Levels for voice
Voice calls
Smarter voicemail
Call reach
App integrations
CRM pops
Contact center

10. Courtesy of Clarity Connect Lync contact center

11. Culture

12. What is special about a UC
project?

13. Getting the spark

14. Adoption planning

15. Off Campus
• Wi-Fi
• Hotel Room, Home
• Use approved audio
device
Good For Listening
• If participating, call in
with landline
Off Campus
• Connect via Ethernet
• Use a corporate issued
computer
• Use approved audio
device
Good for Mobile Workers
• If crucial meeting, use
landline
On Campus
• Corp Wi-Fi – Strong
signal
• Use approved audio
device
Good for Internal and
Team Meetings
• Find a wired connection
for customer meeting
On Campus
• Wired On Corpnet
• Use approved audio
device
• Mute when not talking
• Find a quiet spot
Use all the time
• Use for all meetings,
especially customer
meetings
Quality of Lync Call
Poorest Poor Acceptable Good Best
Mobile Office
• Hotel Lobby or Shared
Public Wi-Fi
• Computer Speakers and
Mic
DO NOT USE
• Call in with landline
Courtesy of “How Microsoft IT Runs Lync” - Sean Wilson, Microsoft Lync Conference 2014

16. Technical planning

17. Endpoint selection

18. Pilot, Pilot, Pilot
(You should totally do a pilot…)

19. Expanding to live

20. Follow up

21. Don’t sit still

22. Summary
Get your business case / find your advocates
This should not be an IT project
Design & build your environment to support the features you want
Pilot your deployment
NOT WITH IT!
Plan your rollout
Train, train, train
<3
Iterate

23. What comes next – beyond
UC

25. Upcoming Events….
“Mobile Device Management & BYOD Technologies – Simple Changes
Big Benefits”
By Charlie Hales and Nigel Robson
Demonstrating how your business could use technologies it may have
already invested in, such as System Center Configuration manager
(SCCM) and Exchange to enable its Mobile Device Management
(MDM) & BYOD strategies.

26. Keep in Touch….
Ben.Lee@waterstons.com
www.waterstons.com
@WaterstonsLtd