1. Cindy Walton
Flower Mound, TX ● Mobile: (907) 744-2945 ● cindycwalton@gmail.com ● linkedin.com/in/cindycwalton
SENIOR CONSULTANT | IMPLEMENTATION MANAGEMENT | REQUIREMENTS
Drive the creation of customized and targeted software and services solutions, including assessments and implementations,
requirements elicitation and management, and deployment/delivery to meet corporate and organizational strategic goals.
− Proven ability to interact with stakeholders to develop well-received solutions that meet desired strategic outcomes.
− Demonstrated strengths in devising customized software configuration and business process solutions, to meet the
wide-ranging needs of diverse organizations and groups throughout an organization.
− Drive user acceptance and compliance by optimizing the use of technology and utilizing change leadership methods.
Areas of Expertise:
Software Implementation Management Needs Analysis/Requirements Process Improvement Business Analysis● ● ● ●
Initiative Project Management UAT/SIT Testing Use Cases Problem Solving Best Practices Facilitation Configuration● ● ● ● ●
Evaluations/Assessments Implementation Accelerators and Tools Presentations IT Management Instructional● ● ● ● ●
Design & Delivery Technical/End User Training Benefits/Contracts/Billing● ●
PROFESSIONAL EXPERIENCE
TRIZETTO, A COGNIZANT COMPANY − 7/2005 to 7/2015
CONSULTING BEST PRACTICES SR. ANALYST II
Manage a variety of Best Practices initiatives and contribute to corporation’s commercialization of new products while
executing on TriZetto’s vision.
• Managed the Best Practices participation in several Corporate Commercialization initiatives to ensure best practices are
considered from the beginning of a new product’s offering and implementation.
• Created Work Breakdown Structure (WBS) documents for Network Diagrams and Project Schedule Templates for the
implementation of new products.
 Generated a standard for the product’s implementation and a jump-start for project teams.
• Led Best Practices initiatives aimed at identified/quantified challenges to produce the goal of improving customer
satisfaction scores.
• Created metrics to measure the effectiveness of initiatives in reaching defined ROI parameters.
• Evaluated methods and tools for reducing implementation timelines.
 Authored business case study detailing the methods, tools, and processes needed to reduce an implementation
timeline by 2-3 months.
IMPLEMENTATION CENTER SR. CONSULTANT II
• Evaluated and deployed Accelerators and Tools for use in the Implementation Center.
• Contributed to TriZetto’s vision and goal for client participation in the Implementation Center process by presenting to
clients at Implementation Events throughout the project execution.
• Designed and deployed a standard configured database to accelerate implementations for reduced timelines.
 Standard Configured database cut six weeks off from the previous implementation time.

2. Cindy Walton Mobile: (907) 744-2945 ● CindyCWalton@gmail.com
 Honored with a corporate award for the design, configuration, and deployment of the standard database.
SR. BUSINESS CONSULTANT II / SR. BUSINESS CONSULTANT I
Project managed multiple Implementations, which led to increased client confidence and ultimately augmented the TriZetto
Consultant team.
• Member Benefit Lead, Aultcare Health Plan – Supervised two benefit specialists. Conducted requirements gathering
sessions for member benefits, documented requirements, and designed benefits in the software.
• Provider Track Lead, Aetna Schaller Mercy Health Care Plan – Led the provider track for a QNXT rebuild for Aetna
Schaller’s Mercy Care Plan, which included the business needs, solutions, and designs for provider contracting, provider
design, provider credentialing, and provider conversion liaison with the Aetna and TriZetto technical teams.
• Provider Track Lead, Universal Health Care Group – Directed a large-scale implementation with unique challenges with
accountability for client-facing interactions, business needs, design, documentation, serving as liaison with the BPO/BRC,
and implementation for the client’s providers and contracts.
• Project Oversight, Security Health Plan – Implementation included TriZetto third-party integrated products (McKesson
Micro-Dyn suite and Optum iCES) and was the first QNXT implementation of TriZetto’s Value Based Benefits (VBB)
product. Identified and proposed areas of configuration improvement while representing TriZetto in a positive manner to
provide value encourage future engagement of TriZetto consultants.
 Effectively managed and concluded project with the result that additional TriZetto consultants were brought
onboard by the client to finish the project replacing third-party consultants.
• Project Lead, Simply Healthcare Plans – Led the customer through their first foray into the Health Care arena as a Health
Plan, partnering with them through the discovery, design, configuration, and solution implementation and the optimizing
of QNXT functionality.
 Received numerous accolades and an award nomination based on outstanding efforts for the Simply
Healthcare implementation.
• Consultant, Blue Cross Blue Shield of Montana – Contributed to a successful implementation by offering excellent testing
support and troubleshooting complex issues, utilizing valuable analytical skills during go-live and post go-live support.
 Recognized by the CEO of BCBS of Montana, in a letter of appreciation to TriZetto executive management.
• Unisys Idaho Project Assessment – Provided configuration recommendations and knowledge transfer in the area of QNXT
functionality for a Medicaid line of business as the project Subject Matter Expert (SME). Helped identify opportunities to
maximize QNXT to support the positive experience of the customer's participating providers.
• Lead Consultant, Mercy Health Plan Upgrade – Chosen to lead Mercy Health Plan through their subsequent QNXT upgrade
project based on the success of the Mercy Health Plan implementation.
• Lead Consultant, Mercy Health Plan Implementation – Assigned to this customer specifically to restore their confidence in
TriZetto and to move them forward into a successful implementation. Successfully completed the project utilizing strong
testing knowledge and troubleshooting skills.
• MMM Project Assessment – Overcame significant challenges, including language and cultural differences as well as Puerto
Rican laws/regulations, to successfully deliver assessment solutions setting the stage for the project implementation.
TRAINING DEVELOPMENT e-HEALTH DIVISION | ZIX CORPORATION − 10/2003 to 6/2005
Challenged to build a Corporate Training Department from the ground up for the company’s new e-Health Division.
• Developed the department’s vision and participated in corporate strategy and planning sessions to create and deploy the
new training models.
• Served as the in-house liaison between business units to facilitate knowledge transfer.

3. Cindy Walton Mobile: (907) 744-2945 ● CindyCWalton@gmail.com
• Worked directly with Pharmacy Benefits Managers (PBM) to integrate e-prescribing software with the PBM to obtain real-
time drug to drug interaction warnings for providers and hospitals.
• Deployed software application utilizing mobile tools at physician practices and for IPAs.
• Presented product and process training to physicians, office staff, and hospital emergency room personnel.
• Delivered corporate product training.
• Authored and maintained all training collateral for employees/customers and implemented updates as needed based on
product enhancements and version upgrades delivered by product development.
EDI SPECIALIST | HCA HEALTHCARE CORPORATION − 7/2002 to 10/2003
Led new technology implementation and processes improvement. Member of the Business Continuity Planning Board (BCP)
to implement an effective Disaster Recovery (DR) plan to improve security and protect PHI. Responsiblie for HCA HIPAA
complient hospital billing; Medcaid/Medicare/Commercial.
• Initiated a plan to leverage technical resources with the ultimate goal of reducing personnel costs, increasing productivity,
and providing a better service to HCA’s medical providers.
• Wrote BCP documents detailing the technical and training requirements for continuing claims management and
maintaining HIPPA compliance during any service interruption.
• Provided information on HIPAA privacy and security requirements to senior leadership.
IMPLEMENTATION ENGINEER/SECURITY CONSULTANT | SOFTWARE SECURITY INTERNATIONAL − 9/2001 to 7/2002
Accountable for planning, design, and implementation of security systems, business continuity plans, and disaster recovery.
• Supervised the Implementation Engineering Team, specializing in IBM/Tivoli Security Access Management Systems.
• Authored corporate positioning papers on business growth possibilities in providing system security to comply with
federal HIPAA regulations for the Healthcare Industry.
INFORMATION TECHNOLOGIES MANAGER | CARDIOVASCULAR CONSULTANTS, LLP − 8/2000 to 8/2001
Managed an Enterprise IT physicians and office staff on all software related to medical practice management.
• Awarded with employee recognition certificates and bonuses for filling the gaps where end-user training was previously
lacking and by discovering and correcting staff workflow issues.
 Increased revenue for the practice and a reduction in time to payment of medical claims.
SENIOR ACCOUNT MANAGER | WEBMD MEDICAL MANAGER®− 4/1994 to 8/2000
• Administered end-user training, implementation and support for Master Patient Index (MPI)
• Medical Manager® practice management system and EMR
• Clearing House submissions
• HIPAA complient electronic files
• Led a team of four in highest-level- support, which included product and service outages and downed-system restore.
• Training forJHIP level one and two support specialists on product, operating system, database, and EDI.
EDUCATION & TRAINING
BACHELOR OF SCIENCE DEGREE: NATURAL SCIENCES | UNIVERSITY OF ALASKA
ASSOCIATE OF ARTS DEGREE: CHEMISTRY | UNIVERSITY OF ALASKA
Awards and Certifications:
IBM/Tivoli Security Director Certified Consultant

4. Cindy Walton Mobile: (907) 744-2945 ● CindyCWalton@gmail.com
Online Communication Award from the Society for Software Technical Communication (STC)
WebMD Medical Manager® Certified Trainer
Certified QNXT Product Consultant
MS Windows 2000 Administrating, Supporting, and Troubleshooting Certificate