1. CURRICULLUM VITAE
FOR WALTER USHE
PROFILE IN BRIEF
A dynamic and outgoing young man who works well in a team and under pressure; with 10 years
of experience in the Hospitality & Tourism industry.
Have very good inter-personal skills, a young man of sound character to whom others respond
positively.
PROFILE IN DETAIL
First name Walter
Surname Ushe
Sex Male
Contact Number +27-84 646 9990
E-mail addresses :walterushe@gmail.com
:ushewalter@gmail.com
Home address 4946 Tiger Fish Crescent, Allandale
Midrand South Africa
Languages spoken English
Own Car Yes
ACADEMIC PROFILE

2. (a) Occupational Health & Safety Professional Program –
OSH ACADEMY -2013 (USA)
Courses Completed & Passed
 Introduction to safety Management.
 Effective Safety Committee Operations.
 Effective accidentInvestigation.
 Introduction to OSH Training
 Hazard Analysis & Control
 Hazard Communication Programme
 Conducting a Job Hazard Analysis
 Effective Safety Committee Meetings
 Personal Protective Equipment
 Energy Control Program-LOTO
 Introduction to Ergonomics
 Safety Supervision and Leadership.
 Confined Space Program
 Fall Protection Program.
 Electrical Safety Basics
 Safety managementSystems Evaluation
 EmergencyAction Plans
 Fire Prevention Plans
 Fleet Safety management
 Preventing Workplace Violence
 Developing OSH Training.
 Ergonomics Programme Management
 Conducting OSH Training.
 Introduction to Industrial Hygiene
 Blood borne Pathogens Program Management
(a1) 2 Certificates in HIV & AIDS counselling (Deseret International)
(a2) Certificate in HIV & Aids Awareness campaign (Zim-CDC)
(b) B-tech honours degree in Hospitality and Tourism (Chinhoyi University Of Technology -
Zimbabwe ) 2002 – 2005
(c) Advanced Level ( Equivalent of Metric) (Christian college of Southern Africa -
Zimbabwe) 1998 – 1999
(d) Ordinary level ( Elise Gledhill High- Zimbabwe) 1994 - 1997
COMPUTER SKILLS
(a) MS Word, Excel, Power point, Internet, Emails.
(b) Computerised reservations systems : Fidelio ; Micros ; E-res, Orbit , Hotelier &
Nights Bridge
WORK EXPERIENCE

3. (a2) Company The Gallagher Hotel– Midrand (JHB)
Position: Reservations Manager (January 2012 – To Date )
Duties & Responsibilities:
-Coordinate with sales and reservation team for all room bookings and provide training to all
customer service coordinators and assist to resolve all issues.
-Assist meeting planner to analyze all room requirements and collaborate with sales and
marketing team to ensure compliance to all revenue management guidelines.
-Manage all guest issues and ensure response to all queries and monitor flow of dining rooms
and recommend ways to increase revenue.
-Supervise efficient working of reservationists and provide training to resolve all issues and
provide training to reservations staff to maintain all everyday schedule.
-Collaborate with maintenance and operations department to resolve all guest issues and
maintain inventory of all guest rooms.
-Forecast all project requirements on everyday basis and ensure achievement of all hotel
reservation objectives. Prepare weekly & Monthly occupancy forecasting & group forecasting.
-Manage and ensure resolution of all guest issues and provide training to all new employees for
all policies and procedures.
-Oversee reservation administration and provide update to reservation systems and process all
requests and manage inventory of all processes and recommend ways to maximize revenue.
-Loading rates on the booking system and online booking channels.
-Blocking and releasing rooms on channel manager.
-Loading loading specials & discounted rates including Rack rates & STO rates on the booking
system.
-Identifying & recognizing top producing accounts in the database.
-collecting & compiling data into excel spreadsheets, analyzing the data to identify trends &
making decisions about hotel rates.
Responsible for group bookings & conference/functions bookings.
(a1)Company Executive Hotel (Now Gallagher Hotel)-Midrand Johannesburg
Position Reservationist (August 2010- December 2011)
Duties & Responsibilities - Checking availability & making bookings
- making provisional and confirmed reservation,
-Confirming bookings,
- collecting deposits and final payments.
-Communicating reservation information with the front desk
-booking road transfers, tours & airport shuttles
-Helps develop room revenue and occupancy forecasts.
-Prepares expected arrival list for front office use.
-Converting inquiries into bookings .etc
Reasons for Leaving : Promotion
(b)Company Safari Club SA (South Africa- O.R .Tambo-J.H.B )
Position Asst Guest House Manager/Reservationist (Mar 2009 –Aug 2010)
Duties & Responsibilities: -Taking booking
-Checking in-out guest; clearing guest accounts.
-Booking tours for guests and arrange airport shuttles
- Supervising housekeeping maids
-conducting stocktaking of food & beverages
-supervision of breakfast & dinner service areas
- handle guest complaints
Reasons for Leaving: Seeking Career growth

4. (c) Company Wimpy Restaurant (South Africa-Johannesburg)
Position Restaurant Manager. (May 2008- Feb 2009)
Duties & Responsibilities: -supervision of the floor staff and Kitchen staff.
-supervision of the general cleanliness of the floor & public
Areas.
-Banking reconciliations
-Prepares & issues invoices & pays approved invoices
-purchases of daily supplies & maintains stock levels of all
Daily supplies.
-Conduct daily & monthly stock takings & check all
Discrepancies.
-handle guest complaints
-responsible for bookkeeping duties.
Reasons for Leaving: seeking career growth
(d) Company Travel Lodge (Zimbabwe)
Position Lodge Manager (Feb 2006-Dec 2007)
Duties & Responsibilities: -Overseeing of housekeeping staff; Front office & food
-supervises stocktaking
-responsible for bookkeeping duties
-Overseeing reservations, reception and guest services
& the general management of the lodge,
Reasons For Leaving: Political instability in the country.
(e) Company Wilderness Safaris- Ruckomechi Safari Camp ( Zimbabwe)
Position Administrator (Jan 2004 – Jan 2005)
Duties & Responsibilities: -prepares schedules for tour guides.
-liaise with chef on menu for guest on canoe trails.
-guest services & hosting guest.
-welcoming of guests from the air strip..
-Receiving bookings for the camp.
-Purchasing & ordering of guest supplies and food stuffs.
-preparing banking reconciliations & handling of general
Bookkeeping duties.
Reasons for Leaving: I was going back to school.
REFRENCES

5. (a) Wilderness Safaris
Contact-. Humphrey Gumbo(Ruckomechi Camp Manager)
Tel :+263(13) 43371 -3 or 41020
Cell: +263 71 557 0178
(b) Travel Lodge
Contact-.Urs Schaffner(Owner)
Tel :+263-20-570 745
(c) Wimpy Restaurant –
Contact-Duarte Pereira(Owner)
Tel :+27-11-793 1125
(d) The Safari Club SA –
Contact- Belize (Manager)
Tel :+27-11-979 0321
info@safariclubsa.co.za
(e) The Gallagher Hotel -
Contact- Pam Archery( Asst GM)
Tel: +27-11 046 5477
pam@thegallagherhotel.co.za