Current Resume

1. Resume for Walter C. Hambrick Page 1
Walter C. Hambrick
Cincinnati, OH 45213
(513) 223-3426
wchambrick@gmail.com
https://www.linkedin.com/in/wchambrick
CAREER SUMMARY
Solutions-oriented IT professional who identifies problems that could be hidden or easily
overlooked. Provides solutions using existing resources whenever possible. My greatest
competencies include administration, communication, and of course technical skills. Open to an
IT support role that includes teaching or training in a nonprofit or educational environment.
WORK HISTORY
Job Search Focus Group (Cincinnati, OH) 2015 - Present
Office Manager & IT Support
This volunteer position has allowed me to use my computer and administrative skills. Created
weekly flyers, purchased office supplies and equipment and maintained office equipment.
 Attended Google Forms Bootcamp taught by HCESC which explained how Google
Forms can be used to reduce paper waste in Google Classroom Environment.
 Graduated from a 4 week (64 classroom hours) Back to Business Course, taught by the
University of Cincinnati, to gain more insight into the new business thought processes.
 Successfully completed a 10 week (50 class room hours) CompTIA A+ Class given by
Gateway College and re-certified my A+ Hardware and Software Examinations.
 Completed a 4 week (8 classroom hours) LinkedIn class given by Journey to Hope.
AtoS (Mason, OH) through First-Tek Inc. 2013 - 2015
Help Desk Agent
This was a level one help desk position. Answered phones and emails and created trouble
tickets. Evaluated the issues and if possible resolved the issue and escalated the ticket if the
issue could not fix the issue with level one permissions or time constraints.
 Created a batch file to retrieve password age from Active Directory giving us definitive
proof that a user’s password was or not expired allowing us to distinguish between
lapsed passwords and other types of permission issues.
Our Lady of Victory Catholic School (Cincinnati, OH) (Volunteer) 2009 - 2012
PC Technician & Jr. Network Administrator (part time / not continuous)
This co-op / volunteer position allowed me to perform as a help desk / deskside support
technician performing all repair processes, software and hardware on PCs, laptops and
netbooks. Duties also included some active directory management on the school server.
 Designed and implemented a Help Desk System for the school at no cost creating
documentation of repairs and saving time for both students and the system’s
administrator.
 Created extremely customized Windows 7 images which allowed the system’s
administrator to change the background of an entire classroom at a time.

2. Resume for Walter C. Hambrick Page 2
General Cable Corporation (Highland Heights, KY) (Co-op position) 2010
Help Desk Agent
This was a level one help desk position. I answered phones and created trouble tickets,
resolved issues that could be fixed at my level and escalated the others. This was during a
Windows 7 / Office 2010 upgrade.
 Created a batch file to allow quotes to be created when PDFCreator crashed constantly
on the new Windows 7 operating system. This saved the sales department minutes per
occurrence taking only a minute or two per call instead of ten to fifteen minutes including
rebooting the PC having the problem.
Citi (Bank) of Florence (Florence, KY) through TEK Systems 2008
PC Refresh Technician
This position required hundreds of computer systems to be refreshed or replaced. It involved
moving PCs and monitors and imaging as necessary. It also required wiping old hard drives
with software to prevent data from being recovered on decommissioned computers.
AtoS (Mason, OH) (formerly Siemens IT Solutions) through TEK Systems 2006 - 2008
Help Desk Agent
This help desk required level one support answering phones and creating trouble tickets for
several different companies.
Cincinnati Bell through Pomeroy IT Solutions 2006
Help Desk Agent
This was a level one help desk position for Cincinnati Bell Wireless Division supporting their cell
phones and the Fuse Dialup Service for their customers.
Saturn of Beechmont & Saturn of King’s Automall (Cincinnati, OH) 1993 - 2003
Warranty Administrator & Automobile Technician
Corrected rejected claims and resubmitted for payment as a warranty administrator. Diagnosed
and repaired all types of General Motor’s vehicles as an automobile technician.
 ASE Certified Master Automobile Technician (1986 – 2005)
 ASE Certified Advanced Level Engine Performance Specialist (1995 – 2005)
EDUCATION & CERTIFICATIONS
Bachelor of Science in Information Technology
University of Cincinnati (2012).
 Major: Network Administration.
 Minor: Software Development.
Associate of Science in PC Support and Administration
Cincinnati Technical and Community College.
CompTIA A+ Certified (2016) COMP001020953745