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By Michael Fullan
The Six Secrets of Change
Fullan (2008)
The Six Secrets of Change
How have you helped a child learn?
Memo to Staff
I recently read, “The Café book:
Engaging all students . . . “ and
wanted to share what a profound
influence this book had on my
thinking about how I can personally
help a child learn. If you will send
me a story, an example or a moment
in which you have helped a child
learn, I will, in turn, send you a
copy of this book to honor your work
on behalf of our students. Thank
Three minute fiction (NPR)
Round one: “She found herself fearful . . . “
Round two: An story inspired by a photograph
(they can select or you provide)
Round three: Writing that contains the words:
“inspire,” “obstacles,” “ learn,”
and “holiday.”
Round four: Begin with the line, “He lacked self-
confidence . . . “ and ending with
the line, “nothing was ever the
same after that.”
A Focus on Change
Change is a process of building ownership and capacity in others as
you proceed.
School improvement efforts focus on the culture of the school with a
focus on student achievement and corresponding instructional
improvement.
Schools cannot improve in isolation – they need to connect with other
schools and link to district support, resources and policy
implementation.
Quality Leadership is needed at all levels, i.e., district, schools and
classrooms.
Things to Think About…
“Learning is not doing; it is reflecting on doing.”
Mintzberg (2004)
“Leadership is . . . getting results in a way that inspires
trust.” Covey (2006)
“Learning is the work.”
Fullan (2008)
The two greatest failures of leaders are . . .
indecisiveness in time of urgent
need for action and
dead certainty that they are
right in times of complexity.”
Fullan (2008)
No stakeholder
is
more important
than
any
other.
Create
emotional value,
experiential value,
social value, and
financial value.
Firms of Endearment
Firms of endearment (FoEs) endear themselves
to stakeholders (customers, employees,
investors, partners, and society).
It is the culture of the entire organization that
counts, shaped by the CEO but manifested by
leaders at all levels of the organization.
Firms of Endearment
Sisodia, et al., (2007) in Fullan (2008)
Firms of Endearment
Over a 10-year horizon, FoEs outperformed
the ‘Good to Great’ companies 1,026
percent return versus 331 percent (a 3–to–1
ratio).
Sisodia et al, (2007)
Fair Treatment
Enabling
Achievement
Camaraderie
Only 14% of
organizations had an
“enthusiastic
workforce.”
(3/4 of employees in
these organizations
rated their company
high on all three
dimensions)
Synergistic Southwest practices for building
high-performance relationships . . .
Lead with credibility and caring.
Invest in frontline leadership.
Hire and retain for relational competence.
Bridge the work-family divide.
Measure performance broadly.
Keep jobs flexible at the boundaries.
Make unions your partners.
Build relationships with suppliers.
Certainty
“Some people I’ve
encountered seem more
certain about everything
than I am about anything.”
Rubin (2003)
Wisdom
“Wisdom is using your knowledge
while doubting what you know.”
Pfeffer & Sutton (2006)
Leaders . . .
“Have to be more confident than the
situation warrants. They have to
develop leadership in others. Be
specific about the few things that
matter and keep repeating them.”
Pfeffer & Sutton (2006)
Systems Learning
“Confidence but not certitude in the
face of complexity. Get comfortable
with being uncomfortable.”
Fullan (2008)
Leadership . . .
What leadership lessons
were learned from your
reading about
Shackleton’s trip?
Scott’s Leadership style was . . .
Shackleton’s leadership style was . . .
Shackleton . . .
“Always put the well-being of his crew
first.”
Morrell & Capparell (2001)
Lessons from Shackleton’s leadership . . .
Cultivate a sense of compassion and responsibility for others.
Once you commit, stick through the tough learning period.
Do your part to help create an upbeat environment at work.
Broaden your cultural and social horizons.
Be willing to venture in new directions – seize new opportunities.
Find a way to turn setbacks and failures into opportunities.
Be bold in vision and careful in planning.
Never insist on reaching a goal at any cost.
Morrell & Capparell (2001)
Table Talk
Three, two, one . . . discussion and report back
to whole group.
The Six Secrets of Success
Secret One is the foundation secret.
However, the six secrets are interrelated
and overlapping.
They reinforce each other and result in
multiple payoffs.
Secret One Explained
Love Your Employees
If you build your organization by focusing on your
customers without making the same careful
commitment to your employees, you won’t succeed.
Secret One tells me that the children-first stances are
misleading and incomplete.
The quality of the education system cannot exceed the
quality of its teachers.
Barber & Mourshed, 2007 in Fullan, 2008
Secret One
Secret One is not only
about social
responsibility and caring
for others.
It is about sound
strategies linked to
impressive outcomes.
Love your employees as much as your
customers
Secret One in action
Means helping all employees
to find:
• Meaning
• Increased skill development
• Personal satisfaction
in ways that fulfill their own
and the organization’s goals
Table Talk
1. What are you doing in your practice that
encourages a culture that allows for staff
connection and contribution?
2. What else could you be doing to encourage
this work?
Secret One Summary
• Create conditions for staff to succeed.
• Find ways for staff to simultaneously fulfill their own
goals and the goals of the organization.
• Help staff to feel proud of the organization, to find their
work exciting, to feel that they are treated with dignity,
and to believe they are part of a valuable and creative
effort larger than themselves.
The Six Secrets of Success
Secret Two: Connect Peers with Purpose.
Secret Two Explained
The job of leaders is to provide good
direction while pursuing its
implementation through purposeful
peer interaction and learning in
relation to results.
Fullan, 2008
Secret Two
The glue for achieving
simultaneous tight-loose
organizations is to be found
more in purposeful peer
interaction than in hierarchy.
People don’t bond with
their hierarchy . . . they
bond with their peers.
Connect Peers with Purpose
Secret Two in action
• Employ talented individuals
• Create mechanisms for purposeful
peer interaction
• Stay involved but avoid micro-
managing
• Once the right conditions are
created and the process is set in
motion, trust the process and the
people in it. Let the other secrets
take care of the monitoring.
Secret Two
Leaders ensure . . .
• All stakeholders are rallying around a higher purpose that
has meaning for individuals as well as the collectivity.
• Knowledge flows as people pursue and continuously learn
what works best.
• Identifying with an entity larger than oneself expands the
self, with powerful consequences. Enlarged identity and
commitment are the social glue that enable large
organizations to cohere.
Fullan, 2008
Secret Two
Beware of Groupthink
Table Talk
1. What is the shared moral purpose that bonds
you and your colleagues together?
2. What are you doing in your practice that
encourages connecting peers with purpose?
3. What else could you be doing to encourage
this work?
Secret Two Summary
• Leaders enable employees to learn continuously and find
meaning in their work and in their relationship to
coworkers and to the company as a whole.
• Leaders provide direction while pursing its
implementation through purposeful peer interaction and
learning in relation to results.
• Leaders invest in the development of individual and
collaborative efficacy of a whole group or system to
accomplish significant improvements.
The World is the Only Oyster You Have
The student achievement gap can be solved only
when the adult gap between what we know and what
do is reduced to zero.
We can do this. It is a matter of will, not skill.
It is a Matter of Will
Kukic, 2009
The Six Secrets : 3
Capacity Building
Prevails
3. Non-judgmentalism
Assume to dictate to his judgment, or to command
his action, or to mark him as one to be shunned or
despised, and he will retreat within himself, close all
avenues to his head and his heart; and tho’ your
cause be naked truth itself, transformed to the
heaviest lance harder than steel can be made, and
tho’ you throw it with Herculean force and precision,
you shall no more be able to pierce him than to
penetrate the hard shell of a tortoise with a rye
straw.
— Lincoln, in Miller, 2002
3. Non-judgmentalism
For those who had never fallen victim
to drink have been spared more from
an absence of appetite than from any
mental or moral superiority.
— Lincoln, in Miller, 2002
3. Capacity Building Over
Judgmentalism
We can succeed only in concert. It is
not ‘can any of us “imagine” better, but
can we “all” do better’.
— Miller, 2002
(regarding Lincoln)
3. Capacity Building
People who thrive here have a
certain humility. They know they can
get better; they want to learn from the
best. We look for people who light up
when they are around other talented
people.
— Taylor and LaBarre,
2006
The Six Secrets : 4
Learning is the
Work
4. Learning is the Work
If we were to identify the single
greatest difference between
Toyota and other organizations
it would be ‘the depth of
understanding’ among Toyota
employees regarding their work.
— Lier and Meier, 2006
The Six Secrets : 5
Transparency
Rules
5. Transparency Rules
To fix medicine we need to do two things:
- measure ourselves, and
- be open about what we are doing.
— Gawande, 2007
5. Classroom Improvment
Transparency
+
Non-judgmentalism
+
Good Help
5. Promising Change Forces
Strategies with potential
Recruitment and succession
Clusters, networks, and partnerships
International benchmarks
5. Problematic Change Forces
Initiativitis
High stakes vulnerability
Managerial diversion
Unfit for purpose
5. Leading
Leading legacies
Leading knowledgeably
Leading learning communities
Leading systems
5. WWFFP : For Principals
De-privatize teaching
Model instructional development
Build capacity first
Grow other leaders
Divert the distractors
Be a system leader
5. WWFFP : For System Leaders
Elevate and invest in the instructional
leadership of the principal
Combine direction and flexibility
Mobilize the power of data
Use peers to change district culture
Manage the managerial requirements
Stay the course
The Six Secrets : 6
Systems
Learn
6. Systems Learn
The fact that Toyota can succeed over
decades...and that the company shows
no “leadership effects”— or changes from
succession — speaks to building a
robust set of interrelated management
practices and philosophies that provide
advantage above and beyond the ideas
or inspirations of single individuals.
— Pfeffer and Sutton,
2006
6. Systems Learn
Some people I’ve encountered seem
more certain about everything than I
am about anything.
— Rubin, 2003
6. Systems Learn
Wisdom is using your
knowledge while doubting
what you know.
— Pfeffer and Sutton,
2006
The Ontario Strategy
1. Guiding coalition
2. Peace and stability/distractors
3. The literacy numeracy secretariat
4. Negotiating aspirational targets
5. Building capacity
6. Enhanced and targeted resources
7. The evolution of positive pressure
8. Connecting the dots with key complementary
components
The Ontario Strategy:
Assumptions
❖ A few critical key goals with public targets
❖ A comprehensive strategy focused on
capacity building with a link to results
❖ A careful focus on sector engagement and
developing and implementing the strategy
❖ Creation of the necessary infrastructure
(people and resources) to support effect
implementation
The Ontario Strategy:
Assumptions
❖ Leadership development at all levels
❖ Proactive management of competing
agendas and potential distractors to ensure
a continuous focus on key goals
❖ Research and evaluation strategy such that
transparent results and effective practice
inform further action
❖ Constant open two-way conversation with
the sector and the public
Top Performing Systems
The performance of the top school systems in
the world suggests three things that matter
most:
1. Getting the right people to become
teachers
2. Developing them into effective instructors
3. Ensuring that the system is able to deliver
the best possible instruction for every
child (intervene early to address gaps)
— Barber and Mourshed,
2007
Public Confidence
The ultimate goal of educational
improvement is increasing the
public’s confidence in the public
education system.

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Six secrets of change fullan

  • 1. By Michael Fullan The Six Secrets of Change
  • 2. Fullan (2008) The Six Secrets of Change
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  • 7. How have you helped a child learn? Memo to Staff I recently read, “The Café book: Engaging all students . . . “ and wanted to share what a profound influence this book had on my thinking about how I can personally help a child learn. If you will send me a story, an example or a moment in which you have helped a child learn, I will, in turn, send you a copy of this book to honor your work on behalf of our students. Thank
  • 8. Three minute fiction (NPR) Round one: “She found herself fearful . . . “ Round two: An story inspired by a photograph (they can select or you provide) Round three: Writing that contains the words: “inspire,” “obstacles,” “ learn,” and “holiday.” Round four: Begin with the line, “He lacked self- confidence . . . “ and ending with the line, “nothing was ever the same after that.”
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  • 10. A Focus on Change Change is a process of building ownership and capacity in others as you proceed. School improvement efforts focus on the culture of the school with a focus on student achievement and corresponding instructional improvement. Schools cannot improve in isolation – they need to connect with other schools and link to district support, resources and policy implementation. Quality Leadership is needed at all levels, i.e., district, schools and classrooms.
  • 11. Things to Think About… “Learning is not doing; it is reflecting on doing.” Mintzberg (2004) “Leadership is . . . getting results in a way that inspires trust.” Covey (2006) “Learning is the work.” Fullan (2008)
  • 12. The two greatest failures of leaders are . . . indecisiveness in time of urgent need for action and dead certainty that they are right in times of complexity.” Fullan (2008)
  • 13. No stakeholder is more important than any other. Create emotional value, experiential value, social value, and financial value.
  • 14. Firms of Endearment Firms of endearment (FoEs) endear themselves to stakeholders (customers, employees, investors, partners, and society). It is the culture of the entire organization that counts, shaped by the CEO but manifested by leaders at all levels of the organization.
  • 15. Firms of Endearment Sisodia, et al., (2007) in Fullan (2008)
  • 16. Firms of Endearment Over a 10-year horizon, FoEs outperformed the ‘Good to Great’ companies 1,026 percent return versus 331 percent (a 3–to–1 ratio). Sisodia et al, (2007)
  • 17. Fair Treatment Enabling Achievement Camaraderie Only 14% of organizations had an “enthusiastic workforce.” (3/4 of employees in these organizations rated their company high on all three dimensions)
  • 18. Synergistic Southwest practices for building high-performance relationships . . . Lead with credibility and caring. Invest in frontline leadership. Hire and retain for relational competence. Bridge the work-family divide. Measure performance broadly. Keep jobs flexible at the boundaries. Make unions your partners. Build relationships with suppliers.
  • 19. Certainty “Some people I’ve encountered seem more certain about everything than I am about anything.” Rubin (2003)
  • 20. Wisdom “Wisdom is using your knowledge while doubting what you know.” Pfeffer & Sutton (2006)
  • 21. Leaders . . . “Have to be more confident than the situation warrants. They have to develop leadership in others. Be specific about the few things that matter and keep repeating them.” Pfeffer & Sutton (2006)
  • 22. Systems Learning “Confidence but not certitude in the face of complexity. Get comfortable with being uncomfortable.” Fullan (2008)
  • 23. Leadership . . . What leadership lessons were learned from your reading about Shackleton’s trip?
  • 26. Shackleton . . . “Always put the well-being of his crew first.” Morrell & Capparell (2001)
  • 27. Lessons from Shackleton’s leadership . . . Cultivate a sense of compassion and responsibility for others. Once you commit, stick through the tough learning period. Do your part to help create an upbeat environment at work. Broaden your cultural and social horizons. Be willing to venture in new directions – seize new opportunities. Find a way to turn setbacks and failures into opportunities. Be bold in vision and careful in planning. Never insist on reaching a goal at any cost. Morrell & Capparell (2001)
  • 28. Table Talk Three, two, one . . . discussion and report back to whole group.
  • 29. The Six Secrets of Success Secret One is the foundation secret. However, the six secrets are interrelated and overlapping. They reinforce each other and result in multiple payoffs.
  • 30. Secret One Explained Love Your Employees If you build your organization by focusing on your customers without making the same careful commitment to your employees, you won’t succeed. Secret One tells me that the children-first stances are misleading and incomplete. The quality of the education system cannot exceed the quality of its teachers. Barber & Mourshed, 2007 in Fullan, 2008
  • 31. Secret One Secret One is not only about social responsibility and caring for others. It is about sound strategies linked to impressive outcomes. Love your employees as much as your customers Secret One in action Means helping all employees to find: • Meaning • Increased skill development • Personal satisfaction in ways that fulfill their own and the organization’s goals
  • 32. Table Talk 1. What are you doing in your practice that encourages a culture that allows for staff connection and contribution? 2. What else could you be doing to encourage this work?
  • 33. Secret One Summary • Create conditions for staff to succeed. • Find ways for staff to simultaneously fulfill their own goals and the goals of the organization. • Help staff to feel proud of the organization, to find their work exciting, to feel that they are treated with dignity, and to believe they are part of a valuable and creative effort larger than themselves.
  • 34. The Six Secrets of Success Secret Two: Connect Peers with Purpose.
  • 35. Secret Two Explained The job of leaders is to provide good direction while pursuing its implementation through purposeful peer interaction and learning in relation to results. Fullan, 2008
  • 36. Secret Two The glue for achieving simultaneous tight-loose organizations is to be found more in purposeful peer interaction than in hierarchy. People don’t bond with their hierarchy . . . they bond with their peers. Connect Peers with Purpose Secret Two in action • Employ talented individuals • Create mechanisms for purposeful peer interaction • Stay involved but avoid micro- managing • Once the right conditions are created and the process is set in motion, trust the process and the people in it. Let the other secrets take care of the monitoring.
  • 37. Secret Two Leaders ensure . . . • All stakeholders are rallying around a higher purpose that has meaning for individuals as well as the collectivity. • Knowledge flows as people pursue and continuously learn what works best. • Identifying with an entity larger than oneself expands the self, with powerful consequences. Enlarged identity and commitment are the social glue that enable large organizations to cohere. Fullan, 2008
  • 38. Secret Two Beware of Groupthink
  • 39. Table Talk 1. What is the shared moral purpose that bonds you and your colleagues together? 2. What are you doing in your practice that encourages connecting peers with purpose? 3. What else could you be doing to encourage this work?
  • 40. Secret Two Summary • Leaders enable employees to learn continuously and find meaning in their work and in their relationship to coworkers and to the company as a whole. • Leaders provide direction while pursing its implementation through purposeful peer interaction and learning in relation to results. • Leaders invest in the development of individual and collaborative efficacy of a whole group or system to accomplish significant improvements.
  • 41. The World is the Only Oyster You Have
  • 42. The student achievement gap can be solved only when the adult gap between what we know and what do is reduced to zero. We can do this. It is a matter of will, not skill. It is a Matter of Will Kukic, 2009
  • 43. The Six Secrets : 3 Capacity Building Prevails
  • 44. 3. Non-judgmentalism Assume to dictate to his judgment, or to command his action, or to mark him as one to be shunned or despised, and he will retreat within himself, close all avenues to his head and his heart; and tho’ your cause be naked truth itself, transformed to the heaviest lance harder than steel can be made, and tho’ you throw it with Herculean force and precision, you shall no more be able to pierce him than to penetrate the hard shell of a tortoise with a rye straw. — Lincoln, in Miller, 2002
  • 45. 3. Non-judgmentalism For those who had never fallen victim to drink have been spared more from an absence of appetite than from any mental or moral superiority. — Lincoln, in Miller, 2002
  • 46. 3. Capacity Building Over Judgmentalism We can succeed only in concert. It is not ‘can any of us “imagine” better, but can we “all” do better’. — Miller, 2002 (regarding Lincoln)
  • 47. 3. Capacity Building People who thrive here have a certain humility. They know they can get better; they want to learn from the best. We look for people who light up when they are around other talented people. — Taylor and LaBarre, 2006
  • 48. The Six Secrets : 4 Learning is the Work
  • 49. 4. Learning is the Work If we were to identify the single greatest difference between Toyota and other organizations it would be ‘the depth of understanding’ among Toyota employees regarding their work. — Lier and Meier, 2006
  • 50. The Six Secrets : 5 Transparency Rules
  • 51. 5. Transparency Rules To fix medicine we need to do two things: - measure ourselves, and - be open about what we are doing. — Gawande, 2007
  • 53. 5. Promising Change Forces Strategies with potential Recruitment and succession Clusters, networks, and partnerships International benchmarks
  • 54. 5. Problematic Change Forces Initiativitis High stakes vulnerability Managerial diversion Unfit for purpose
  • 55. 5. Leading Leading legacies Leading knowledgeably Leading learning communities Leading systems
  • 56. 5. WWFFP : For Principals De-privatize teaching Model instructional development Build capacity first Grow other leaders Divert the distractors Be a system leader
  • 57. 5. WWFFP : For System Leaders Elevate and invest in the instructional leadership of the principal Combine direction and flexibility Mobilize the power of data Use peers to change district culture Manage the managerial requirements Stay the course
  • 58. The Six Secrets : 6 Systems Learn
  • 59. 6. Systems Learn The fact that Toyota can succeed over decades...and that the company shows no “leadership effects”— or changes from succession — speaks to building a robust set of interrelated management practices and philosophies that provide advantage above and beyond the ideas or inspirations of single individuals. — Pfeffer and Sutton, 2006
  • 60. 6. Systems Learn Some people I’ve encountered seem more certain about everything than I am about anything. — Rubin, 2003
  • 61. 6. Systems Learn Wisdom is using your knowledge while doubting what you know. — Pfeffer and Sutton, 2006
  • 62. The Ontario Strategy 1. Guiding coalition 2. Peace and stability/distractors 3. The literacy numeracy secretariat 4. Negotiating aspirational targets 5. Building capacity 6. Enhanced and targeted resources 7. The evolution of positive pressure 8. Connecting the dots with key complementary components
  • 63. The Ontario Strategy: Assumptions ❖ A few critical key goals with public targets ❖ A comprehensive strategy focused on capacity building with a link to results ❖ A careful focus on sector engagement and developing and implementing the strategy ❖ Creation of the necessary infrastructure (people and resources) to support effect implementation
  • 64. The Ontario Strategy: Assumptions ❖ Leadership development at all levels ❖ Proactive management of competing agendas and potential distractors to ensure a continuous focus on key goals ❖ Research and evaluation strategy such that transparent results and effective practice inform further action ❖ Constant open two-way conversation with the sector and the public
  • 65. Top Performing Systems The performance of the top school systems in the world suggests three things that matter most: 1. Getting the right people to become teachers 2. Developing them into effective instructors 3. Ensuring that the system is able to deliver the best possible instruction for every child (intervene early to address gaps) — Barber and Mourshed, 2007
  • 66. Public Confidence The ultimate goal of educational improvement is increasing the public’s confidence in the public education system.