2. 2
Strategy
Twice Reply - Who we are
Processes
Digital
Agenda
Digitization
CX
X-Selling
Twice Reply is a consulting company focused on Digital Transformation,
offering services along the entire digital value chain.
We deliver End-to-End with specialists within the Reply Network to combine
strategy, program management and technological expertise with successful delivery.
3. 3
We work jointly with client teams from marketing, strategy, customer care and IT to deliver programs
successfully, enabling us to apply our expertise to a wide range of business models and markets
Service OfferingDigital
CRM
Omni-channel
Customer
Engagement
Content
&
Commerce
Platforms
Business
Models &
Product
MonetizationDigital
Business
Optimization
&
Innovation
Digital
Content
Strategy &
Distribution
Simplification of processes, Digitization of customer journeys, and Digital Customer
Acquisition represent urgent company needs today. Twice provides the right advice
Twice Reply – Service Offering
4. 4
Twice Reply – Core Activities along the Value Chain
§ Process
Design/
Re-‐engineering*
§ Digital
Process
Requirements
§ Use
Case
Deep-‐
Dive
§ Digital
Process
Specifica:on
§ Digital
Customer
Experience*
§ Use
Case
Defini:on
§ Product
Range
§ Digital
Go-‐to-‐
Market
§ Omnichannel
Strategy*
§ Change
Management*
§ Architecture
&
ImplementaAon
Strategy*
Func%onal
Ac%vi%es
§ Vision/Mission
Defini:on
§ Priority
SeBng
§ Product
Review
§ Project
Review
§ Digital
Roadmap*
§ OrganizaAonal
Review*
§ Governance
Development
Process
Simplifica%on
§ Digital
Retail
Strategy*
§ Point
of
Sale
(POS)
PlaIorm
Due
Diligence*
§ Agent
Training
§ Data-‐driven
Business
Concept
§ Conversion
Op:miza:on
§ Digital
Customer
AcquisiAon*
§ Digital
Ecosystems
§ Traffic
Genera:on
§ Social
Interac:on
Concept
and
Development
§ Tech./PlaIorm
Due
Diligence*
§ Agile
Methodology
Training
§ PlaIorm
Decision*
§ Development
Set-‐up
§ Security
§ Analy:cs
§ Quality
Assurance
Up/Cross
Selling
Digi%za%on
Progressive
Integra%on
with
Reply
Units
Imagina%on
Strategy
Development
Strategy
SeAng:
“Digital
Agenda”
* Twice Reply capability focus
5. 5
We combine the competence of a digital consultancy company with the technological expertise of a
large network of companies, supporting our clients to succeed on their digital transformation journey.
§ Flexible & responsive to the individual
needs of customers
§ Delivery across all industries
§ Hybrid creative and tech capabilities
§ Pragmatic project approach
§ Rapid and cost-effective delivery
§ Sales team = Delivery team
CONSULTANCY
§ A range of specific technical expertise and
industry focus
§ Execution capability
§ Over 4.500 well trained, certified
professionals
§ Quick and responsive network consisting of
60+ specialized companies
§ Maturity – proven methodologies
NETWORK
Twice Reply – Living the Reply Network
