RingCentral is a cloud-based phone and communications provider that needed to automate its complex software deployment processes to support rapid innovation and releases. It implemented Qubell's application management platform, which enabled self-service provisioning of testing environments. This allowed RingCentral to upgrade its Hadoop infrastructure from an outdated version to the current release in just 6 months, rather than the 12+ months it would have taken previously. The automation has increased RingCentral's deployment speed and reduced errors.
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Adaptive Self-Service Cloud Option Helps RingCentral Optimize Big Data and Complex Systems
1. IDC 1875
I D C C U S T O M E R S P O T L I G H T
Adaptive Self-Service Cloud Option Helps
RingCentral Optimize Big Data and
Complex Systems
March 2015
Sponsored by Qubell
Introduction
RingCentral Inc. is a publicly traded provider of
software-as-a-service (SaaS) communications solutions
for businesses. Delivered via a state-of-the-art cloud
infrastructure, its phone and communications systems can
offer customers a flexible and cost-effective way to support
distributed workforces, mobile employees, and the
proliferation of "bring your own" communications devices.
Its flagship service, RingCentral Office, is an enterprise
solution that allows customers and their employees to
communicate via voice, text, and fax on multiple devices,
including smartphones, tablets, PCs, and desk phones.
Founded in 1999, RingCentral is headquartered in San
Mateo, California, and has offices in Denver, Charlotte,
London, and Xiamen, China.
RingCentral has experienced rapid growth in the past
several years as businesses redefine how they work and
increasingly seek integrated cloud communications solutions
that can be used across the enterprise. With a large and
growing customer base, the cloud-based provider deals daily
with the rapid deployment of complex, heterogeneous
software systems and the related challenge of configuration
management. Although the company built internal tools to
address this challenge, many hands still needed to touch a
component before it went to production, resulting in a
manual process that was both inefficient and error prone.
RingCentral wanted to increase efficiency with automation
and self-service for faster testing and application releases
via dynamic and rapid provisioning and also to decrease
errors by minimizing human intervention in software
deployment and configuration management. The company
began looking for an automated solution suited to its
complicated software environments and found it in
application deployment and configuration management
tools from Qubell Inc.
Solution Snapshot
Organization: RingCentral is a publicly
traded provider of cloud-based phone
and communications systems for
businesses.
Operational Challenge: RingCentral
needed to solve configuration
management problems for rapid
delivery of changes and quality for
complex Hadoop big data analytics and
other systems on which the company's
phone and communications business
depends.
Solution: The company selected
Qubell Inc. and its autonomic
application management platform.
Project Duration: Initial big data
deployment took 6 months (rather than
12+ months). Other deployments are
ongoing and will be completed in 1Q15.
Benefits: The company moved from an
outdated version of Hadoop and gained
application speed, quality, and reliability
with Qubell self-service. Teams spin up
tests in days, not weeks, and deploy on
Amazon cloud for agility in a dynamic
market. Data analytics enable insight
into phone and communications
performance and usage.