1. 1
V I C T O R I A D E A N
OBJECTIVE
I have extensive experience in the fields of office administration, data entry and customer
relations. I have managed all incoming clientele as a Business Manager, proving myself to be
efficient in multi-tasking at several positions. I’ve achieved success under high stress levels in
data processing, while maintaining a keen attention to detail. Promoted and rewarded in multiple
positions for being accountable and having impressive customer service. I have proven myself to
be a dedicated, accepting any tasks with enthusiasm and commitment to the project.
EXPERIENCE
4.2016-7.2016 MediaMix365 Santa Ana, Ca
Telemarketer
 Generated leads for clean energy usage - partnered with Solar City, SunRun, and NRG solar
farm.
 Used an automated dialer for an average of 500 cold calls per day.
 Developing rapport with clients and overcoming any objections.
5.2015-4.2016 Southland Physical Therapy Irvine, Ca
Office Receptionist
 Accurately verifying HMO and PPO insurance and problem solving as needed.
 Reinforce patient confidentiality and knowledge of HIPPA guidelines.
 Manage entire companies schedule for 7 Physical Therapists and maintain patient flow with
frequent commutation.
3.2013-3.2015 Massage Envy Spa Newport Beach, Ca
Business Manager
 Responsible for all human resource functions such as; hiring, training, payroll, terminating,
and rewarding associates.
 Achieve all membership and retail sales goal.
 Providing excellent customer service and upholding professionalism at all times by ensuring
all employees follow policies.
2.2009-3.2013 Pizza Hut Huntington Beach, Ca
Customer Service Manager
 Promoted quickly due to my strong work ethic and initiative.
 Analyzed and predicted sales growth over extensive periods of time.
 Correcting customer concerns and problem solving when issues arise.
T O R I R D E A N @ G M A I L . C O M
8 9 3 2 H E I L A V E # 2 • W E S T M I N S T E R , C A • ( 7 1 4 ) 3 2 8 - 5 5 6 3

2. 2
EDUCATION
2012-2015 HB Adult Program Huntington Beach, Ca
 Completed Medical Assistant Certification.
2009 Edison High School Huntington Beach, Ca
 Golden Key Award.
TRANSFERABLE SKILLS
 Proficient at Microsoft Office Suite.
 Communications skills.
 Leadership traits.
References/Letter of Recommendation available upon request.
T O R I R D E A N @ G M A I L . C O M
8 9 3 2 H E I L A V E # 2 • W E S T M I N S T E R , C A • ( 7 1 4 ) 3 2 8 - 5 5 6 3