Vicki Sutcliffe has over 10 years of experience in office administration, reception, personal assistance, management, sales, and customer service roles. She possesses strong computer, organizational, and people skills. Vicki is highly flexible with a positive attitude and enjoys working in busy environments. She is seeking an office administration role where she can apply her skills and experience.

1. RÉSUMÉ OF
VICKI SUTCLIFFE
190 Mt Crosby Road
Anstead
Queensland 4070
0424 831 001
vickilesliesutcliffe@gmail.com
LinkedIn: https://au.linkedin.com/in/vicki-sutcliffe-399483123
“In a business which constantly works to tight deadlines,Vicki proved on many occasions that
she was willing to put in extra working hours in order to see a job through to completion. In
my experience she is punctual, hardworking, conscientious and a good team member.”
Ms Susan Hinde, Media Director,
Steel Hunter Advertising & Marketing Ltd.

2. 2
PROFILE
I have a solid background in all aspects of Office Administration. I have over 10 years’
experience in all aspects of Reception, Administration, Personal Assistant, Management,
Sales and Customer Service positions in a variety of professions. With strong Office
Administration and people skills, I possess excellent communication, pay close attention to
detail, together with a professional, friendly and efficient approach.
I am extremely flexible with a positive ‘can do’ attitude, high-level organisational skills and
enjoy the challenge of working in a busy environment and going the ‘extra mile’ to achieve
results. I work well in a team or autonomously. Lastly, I have a strong willingness to learn
new skills and diversify/adapt my current skills.
PROFESSIONAL SKILLS
 Computer  Office Administration
 Management  Ability to Organise and Prioritise
 Reception / Client Service  Data Entry
 Accounting  Cash Handling
 Records Management  Problem Solving and Resolution
 Telephone enquiries  Sales and Marketing
PERSONAL ATTRIBUTES
 Professional, conscientious, methodical and organised manner
 Fast learner, competent with a keen eye for detail
 Enjoy the challenge of working under pressure in a busy environment
 Great sense of humour, upbeat and positive nature
 Articulate, courteous and responsible
QUALIFICATIONS
Secretarial Skills Certificate Sight & Sound Secretarial College, U.K.
MS Word Advanced Certificate A.P.A. Consulting, Sydney, NSW
Excel Advanced Certificate “ “ “ “
Real Estate Salesperson Certificate, REIQ (Current), Brisbane, QLD
AVAILABILITY
Available to start immediately. Monday to Saturday.
I have a driving licence and my own reliable transport.

3. 3
EMPLOYMENTHISTORY
April 2016 – October 2016 Real Estate Sales Consultant at Rosch Realty, Brisbane
Personal Assistant to Mike Rosch of Elegant Properties, Brisbane
May 2015 – March 2016 Assistant Property Manager
Brisbane West Rentals, Kenmore, QLD
Many aspects of property management including:
 Receipting
 Listing properties
 Approving tenants
 Drawing up leases
 Managing maintenance
Jun – Dec 2013 Retail Sales Assistant / Cashier
Bellbowrie Post Office, QLD
Service and sales of all Australia Post products and services.
Jun 2011 – May 2012 Retail Sales Assistant
Radio Rentals, Fortitude Valley, QLD
All sales enquiries and associated administration including:
 Sales, face-to-face and phone based
 Application processing using B400 software
 Referee, employment, tenancy and credit checks
 Banking
May 2010 – Feb 2011 Sales Administrator
Compact Business Systems, Sumner Park, QLD
All general office administration including:
 Preparing quotes for print orders
 Processing orders using Quote & Print software
 Preparing sales figures using Excel and Access software
 File management
May 2005 – Jan 2006 Administrator / Receptionist
RealWay Property Consultants, Kenmore, QLD
All reception duties and administration including;
 Assisting both vendors & buyers with enquiries; face-to-face, phone & email
 Contract preparation, processing and administration
 Producing window cards using Publisher software
 Updating internet and databases
 Preparing and placing advertising material
PRIOR EXPERIENCE
Administration Officer
Records Management
National Transport Training Board, Sydney
NSW
2 yrs

4. 4
Secretary /
Personal Assistant
Mainsales Marine Brokerage, Pittwater,
NSW
1 yr
Receptionist, Office Manager &
PA to MD
Morris Nicholson Cartwright
[Advertising & Marketing Ltd]
6 yrs
CURRENTREFEREES
Ms Norma Trench
Director
Brisbane West Rentals
w: 07 3378 0850
m: 0412 497 060
Ms Winnie Chen
Financial Controller
Placements Int.
(Bellbowrie Post Office)
w: 07 3832 3377
Ms Rosalie Thomas
National Sales Manager
Compact Business Systems
m: 0411 753 550
Mr Noel Elliot
Principal
RealWay Property
m: 0417 761 772
Mr Jim Mendoza
Sales Consultant
LJ Hooker
m: 0413 673 912
Ms Deborah Fleming
Executive Producer
ABC TV Australian Story
m: 0417 418 942
QUOTES FROM WRITTEN REFERENCES (AVAILABLEUPON REQUEST)
“Vicki has shown herself to be a valuable employee, always ready to go the extra mile. She
is enthusiastic, a quick learner, diligent and extremely trustworthy.”
Ms Norma Trench, Director, Brisbane West Rentals.
“She has the ability to apply past experience to new circumstances, and quickly learned the
systems and procedures in place here, refining and improving them where appropriate.”
Ms Sally-Ann Thomas, Executive Director, National Public Transport Training Board.
“Vicki has a very friendly and co-operative manner in dealing with people and this would
see her fit into any organisation with ease.”
Mr Ron Hesse, Assistant National Secretary, Australian Services Union.
“During her time in my employ, Vicki proved herself to be trustworthy, reliable and very
competent.”
Captain Peter Bruce, Managing Director, Mainsales Marine Brokerage.
“In each successive position, she proved herself more than capable, diligent, responsible
and effective.”
Steve Morris, MD, Morris Nicholson Cartwright Advertising & Marketing Ltd
HOBBIES & INTERESTS
 Horse-riding
 Reading
 Socialising with family and friends
 Volunteering (Brisbane Motorcycle Riders Street Feed, Spring Hill)