Effective End User Training - BPC - March 2011
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New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.
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Effective End User Training - BPC - March 2011
- 1. EFFECTIVE END USER TRAINING Veronique Palmer SharePoint MVP March 2011
- 3. End user training is SharePoint! Patience with the process of change NOT JUST ABOUT She’s lost it! $$$
- 4. Ongoing Customised Blended Supported
- 5. TRAINIG OWNERSHIP GOVERANCNE COMMUNICATION USER ADOPTION
- 6. Microsoft Outlines eLearning Course 50227A : SharePoint 2007 End User 3 Days Level 200 Audience : Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users (second course available) = 7.5 days
- 7. Microsoft Outlines eLearning Course 50352B : SharePoint 2010 End User 3Days Level 200 Audience : Information Workers, anyone that works with SharePoint team sites, libraries, lists and items (second course available) = 2.1 days
- 9. For Beginners?? Address business problems BCS SharePoint Designer Workflow Document ID Service Column Level Validation Record Declaration Settings Audience Targeting Visio Process Repository Records Centre Business Intelligence Centre Term Store Management Custom CSS Modify Master Pages Translation Management
- 10. External Training Cons Expensive Generic Impersonal Real world exp Pros Mass training Less distraction Infrastructure
- 11. In-house Training Cons Infrastructure Distractions Cancellations Finding a trainer Pros Cost effective Personalised Governance
- 12. Certification? SharePoint for Business Users NBSP – Kat Weixel
- 13. Ownership!
- 15. Why?
- 16. Complete Picture
- 17. Volumes
- 18. Stagger!
- 19. Course Outlines Importance of Beginners
- 23. Get Course Outlines Lots in the market, find yours! http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
- 24. Course Outlines Upgrading? Considerations New? Features?
- 25. Content How and …. Why!
- 26. Evaluation Forms
- 27. Hands On Labs Online / e-Learning Video Audio Productivity Hub Brown Bag Sessions User Manuals Classroom Self-Paced Mind Maps Cheatsheets Real World Examples Books
- 28. Managing
- 29. Managing
- 30. The Secret? Assimilation Timing @veroniquepalmer #BPC11
- 31. Wins! Evangelists Excitement Adoption Free IT Leaders!
- 33. Large classes
- 36. Stagger training
- 39. Free Resources Fab 40 : Employee Training Scheduling and Materials (2007 only) http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en Productivity Hub 2007 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en Productivity Hub 2010 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1
- 40. Business Owner User Adoption Specialist End User Trainer Team Lead E E T M M E
- 41. THANK YOUFor your time SAN DIEGO Please be sure to fill out your session evaluation! veronique@letscollaborate.co.za www.letscollaborate.co.za
Editor's Notes
- What you want to do, is cover all the features on the Create list to give Site Owners all the skills they need to manage a set of sites.