1. Veronica Endara
813-713-1612  vendara9@yahoo.com
Human Resources
Tampa, FL
Re: Investment / Financial Services Representative
Dear Human Resources Professional:
You will want to talk to me, if you are considering an addition to your team. My track record
demonstrates my willingness to take on challenges and produce results - and - I can do this in English
and Spanish! My extensive experience in positions where I have worked diligently toward attaining my
goals and quality performance has resulted in steadily increasing responsibilities. I am in my element
when I am in a position to train people and resolve organizational issues and concerns. It is my unique
blend of business mechanics, flexibility and diplomacy that has resulted in being placed in positions of
trust at Citigroup NA, JPMorgan Chase Bank & CO. and ABN AMRO Bank NV. I attached for your review
is my resume that describes the experience and abilities I can provide you in this area.
As the resume details, I have the experience and skills you are seeking in financial advising
sector; specifically:
◻ Recognized as top performer with accuracy rate over 99% - close to 100%.
◻ Strong communication skills and rapidly build rapport with clients.
◻ Able to quickly assess situations and develop strategies/plans for clients.
◻ Stay current with regulatory requirements and ensure compliance.
◻ Build strong working relationships with people of diverse backgrounds.
◻ Capable educating, working with, and providing advice and assistance to clients.
◻ Skilled problems solver who becomes “go-to person” of area/department.
◻ Knowledgeable of company products; accurate with calculations and numbers
◻ Bachelor of Business Administration and bilingual in English and Spanish.
◻ Support corporate goals and follow all policies and procedures.
Given the opportunity for an interview, I am certain you will see that my skills and experiences
will be a good fit with your operations; and I am confident that I will produce excellent results
for you! Thank you for your time and consideration; and I look forward to meeting with you and
discussing this opening.
Sincerely,
Veronica Endara
Attachment: Resume

2. Veronica Endara
813-713-1612  vendara9@yahoo.com
⧉ Investment / Financial Services Representative
Highlights of Qualifications
⬦ Senior Financial Services Representative with over 10 years of recent experience with major bank.
⬦ Top performer; rapidly process complex financial transactions while sustaining accuracy rate over 99%.
⬦ Skilled building/maintaining strong customer relationships; adept handling issues and resolving problems.
⬦ Organized and detailed-oriented; ensure correct and complete records and documentation of transactions.
⬦ Knowledgeable of current laws and regulations, and capable carrying out requirements for compliance.
⬦ Previous experience training and supervising staffs, and managing sections and operations.
⬦ Bachelor’s degree in Business Administration; bilingual and fluent in English and Spanish.
⬦ Very dependable with solid work ethic; poised, articulate and professional in appearance and manner.
⬦ Key Competencies:
- Financial Transactions - Client Relationships - Problem Resolution - Processing Speed
- Mathematical Calculations - Customer Service - Financial Documents - Business Ethics
- Regulatory Compliance - Teamwork - Independent Worker - Detail Oriented
- Accuracy and Correctness - Communications - Telephone Etiquette - Organization
Professional Experience
JPMORGAN CHASE BANK & CO., Tampa, FL 2002 to 2006 & 2007 to 2014
Transaction Processing Specialist (2007-2014)
Performance:
⬦ Top performer sustaining accuracy rate over 99% - close to 100% - during previous 5 years.
⬦ Efficiently prepare 74 sets of Export Letters of Credit (LC) per quarter with 3 to 12 documents per set.
⬦ Ensure many hundreds of LC documents are complete and correct with LC sets containing documents such as
commercial invoices, packing lists, bank drafts, certificates of origin, bills of lading, shipping advices, etc.
⬦ After thorough examinations, earned nearly 100% rating and full approval of Export Document Examiners.
Client Relations:
⬦ Work extensively with 6 major accounts including, among others, GE, Motorola and Ingersoll Rand.
⬦ Facilitate transactions by working collaboratively and cooperatively with clients’ account representatives,
shippers, freight forwarders, vendors/exporters and other banks or financial institutions.
⬦ Established strong working relationships with clients’ accounts, their representatives and agents.
⬦ Build solid knowledge base of financial instruments and strong skills advising and assisting clients.
Problem Resolution:
⬦ Work smoothly through end-of-quarter “crunches” ensuring all monies received in time for financial reports.
⬦ Skillfully identify problems in LCs and quickly make adjustments or request amendments from exporters.
⬦ Known by clients as experienced financial adviser and frequently consulted to resolve transaction problems.
⬦ Earned reputation as “Go-To Person” for team’s and management’s questions/problems on transactions.
⬦ As team’s senior member, responsible for increasing productivity by assisting members with account-specific
procedures and protocols and new computer applications; also, train and mentor new team members.
Best Practices & Compliance:
⬦ Minimize risk of international transactions and produce successful outcomes by employing best work
practices and strict code of business ethics along with extensive banking and client account knowledge.
⬦ Ensure compliance with banking and international regulations, rules and standards including UCP 600
promulgated by major regulating body of international trade, International Chamber of Commerce (ICC).

3. (JPMORGAN CHASE BANK & CO., Continued)
Senior Operations Processing Associate (2002-06)
⬦ Workflow coordinator of Standby Letters of Credit Department that serviced large, Fortune 500 clients.
⬦ Examined documents and issued Standby LCs and amendments requested by applicants (originators).
⬦ Ensured completeness, correctness and compliance of Standby LCs, amendments, documents and payments to
clients.
⬦ Trained and guided new and junior associates in best practices and processing skills.
ABN-AMRO BANK, N.V., San Carlos, CA 2006 to 2007
Senior Analyst / Senior Specialist
⬦ Managed and oversaw operations of west coast satellite office; supervised one Export Document Analyst.
⬦ Examined export documentation against LCs; achieved monthly departmental goals and objectives.
⬦ Served as office liaison with Chicago office’s Trade Service Unit, clients, and document preparation company.
⬦ Originated monthly reports detailing export document charges; calculated charges with 100% accuracy
ensuring rapid approvals by corporate office before payments remitted to document preparation company.
CITIGROUP N.A., Tampa, FL 1991 to 2002
Section Manager
⬦ Integral member of processing regionalization team that coordinated major centralization effort consolidating
processing done in Latin America (Brazil, Columbia and other countries) into single location in Tampa, FL.
⬦ Oversaw operations’ consolidation that included facilitating moves of operations from Latin American offices
to Tampa’s processing center, and developing processing standards and operating manual.
⬦ Trained, mentored and supervised work of 11 processors in Tampa’s processing center.
⬦ Assumed management of new LATAM Trade Initiation Cluster that processed import/export LCs, local bank
guarantees and documentary collections.
⬦ Cooperated with bank auditors providing assistance and strong audit trails; received good audit reports.
⬦ Earned 4 promotions from initial, Trade Services Representative, position through Section Manager.
Education, Professional Development & Skills
BARUCH COLLEGE, CITY UNIVERSITY OF NEW YORK, New York, NY
BBA Degree, Major: General Management and Policy, Minor: Human Resources
PROFESSIONAL DEVELOPMENT:
⬦ Variety of Courses by JPMorgan Chase & Citigroup: Leadership, Client Relations, Communications,
Teamwork, Operational Organization, Financial Instruments, Corp./Dept. Policies and Procedures
⬦ University of South Florida, Continuing Education: English/Spanish Interpreter
⬦ IFSA (International Financial Specialist Assn.): Certified Documentary Credit Specialist
SKILLS:
⬦ Languages: Bilingual in Spanish and English
⬦ Computer: Microsoft Office Excel, Word, PowerPoint, Outlook, Access; TRIMS Processing and Imaging System
(propriety system of Citigroup); and GTS Processing and Tradedoc Transaction Processing and Imaging
Systems (propriety systems of JPMorgan Chase)
- Excellent References Available on Request -