1. Curriculum vitae
PERSONAL INFORMATION Vera Vila-Verde
Skådalsveien 22A, Oslo, 0781 Oslo (Norway)
+47 401 08 188
vera.vverde.80@gmail.com
Sex Female | Date of birth 30/01/1980 | Nationality Portuguese
WORK EXPERIENCE
08/03/2013–13/06/2015 Customer Care - Sales Assistant
DLS - Luís Simões, Carregado (Portugal)
Customer management, orders process, deliveries management, customer assistance (mail and
phone support), billing control, service levels, management of stocks and incident's management.
01/02/2012–30/06/2015 Waitress
Grelha Mágica Restaurante, Alenquer (Portugal)
Table service, room and kitchen helper (Cleaning and dishwasher).
23/10/2009–02/12/2012 Manager/Chef
Spicy - Bar Pizzeria, Alenquer (Portugal)
Management of restaurant, bar and staff, event's and parties organization, responsible for advertising
and markting. Planning menus and help in the kitchen.
02/12/2002–29/06/2009 Customer Care - Sales Assistant
Trane Air Conditioning, S.L., Linda-a-Velha (Portugal)
Develop proposals, processing orders, coordinate deliveries between customers and factory, shipping
documentation, client support, responsible for international reports, such as weekly and monthly
forecast of Sales as well as all related information required, translations of technical documents, daily
update customer files, orders and sales, organizing meetings and travel nationally and internationally,
holding events, local internal organization of files and / or documentations.
02/11/2002–30/11/2008 Maid
Campo Real Lisboa, Torres Vedras (Portugal)
Room's housekeeping and kitchen's help.
01/11/2001–30/10/2002 Administrative secretary
Notary Office of Alenquer, Alenquer (Portugal)
Register diary of Scriptures, statistics daily and monthly, phone answering, faxing and e-mail.
01/08/2000–30/10/2001 Administrative - Financial and Sales Department
Sodiver, Lda., Alenquer (Portugal)
Payments to suppliers, invoicing (delivery notes issued, invoices and receipts), inventory
management, file, telephone answering, documents classification and posting according to the POC,
bank reconciliation and analysis of current accounts, treasury (deposits and withdrawals ), conducting
business proposals of customers and suppliers, ordering process.
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2. Curriculum vitae Vera Vila-Verde
06/11/1999–23/04/2000 Childhood Education Assistant
Free Time Activities, Merceana (Portugal)
Supervision of child's activities, preparing meals using menus provided, maid service and laundry. I
have a natural way for children. Great empathy!
03/02/1998–30/12/2000 Cleaning
Alenquer Limpa, Lda., Alenquer (Portugal)
Cleaning homes, offices, schools and kitchens.
04/08/1998–06/04/1999 Supermarket attendance
LIDL & Cia, SA, Vila Franca de Xira (Portugal)
Cashier, stock replacement and cleaning the store.
01/06/1997–30/06/2015 Babysitting
Several families, Lisboa (Portugal)
Worked for several families as a consistent nanny. Safety transported school-aged child from school
to home and to various activities. Cared for small children ages 1-7 years old. Acted as playmate,
caregiver and homework tutor.
EDUCATION AND TRAINING
2008 Six Sigma Fundamentals Advance
Trane Academy
Using the DMAIC (Define, Mesure, Analyze, Improve, Control) to minimize failures and better
procedures.
2008 FCPA: Dealing with Others
Ingersoll Rand
Improve relationships with third parties: customers, suppliers and colleagues.
09/10/2006–05/02/2007 French course
Alliance Française
Written and oral comprehension of the French language in the medium level.
2005 Commercial Assistant Course
CEGOC
Improve procedures and organization. To identify gaps and needs, and avoid them. Improve
communication and priorities.
2004–2005 English course
Wall Street Institute
Understanding and writing and oral English language at a high level.
1999 Microsoft Applications Understanding
INESP - Institute of Professional Studies
Microsoft Word, Microsoft Excel, Microsoft Access and Internet
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3. Curriculum vitae Vera Vila-Verde
1986–1998 High School Degree Final average of 13
values
Secondary school Damião de Goes - Alenquer, Alenquer (Portugal)
12th Year in Business area
▪ Portuguese
▪ English
▪ French
▪ Philosophy
▪ Quantitative Methods
▪ Technologies (Accounting)
▪ TA - Administrative Skills (General)
▪ IDES (Introduction to Social Economic Development)
PERSONAL SKILLS
Mother tongue(s) Portuguese
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C1 C1 C1 C1 C1
French A2 A2 A2 A2 A1
Spanish C1 C1 C1 C1 C1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills Eease of communication and inter-action with several people with different cultures and situations.
The fact the I've worked in a multinational american company helped me with it. Because their main
factory is in USA, European factory is in France and my heads were in Spain (we were a branch office
of Spain)
Ease of integration and adaptation to change and organizational skills.
Organisational / managerial skills - I was part of a recreational group for many years. Managing the human resource potential, creating
events, traditional festivals organization, theaters and Carnival.
- Volunteering in Food Bank agains hunger (http://www.bancoalimentar.pt/).
Digital competence ▪ Microsoft Excel
▪ Microsoft Word
▪ Microsoft Powerpoint
▪ Outlook
▪ Lotus
Driving licence B
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