1. IBM Software Solution Brief
IBM Notes and Domino
software
Activate workforce productivity with social email and
application experiences
Highlights
●● ● ●Drives improved productivity by integrat-ing
email and other collaboration tools
●● ● ●Accelerates business creativity and pro-ductivity
with a modern, intuitive social
interface
●● ● ●Builds on years of collaboration leadership
to help users quickly connect to the skills
and information they need
●● ● ●Speeds application development for busi-ness
process integration and automation
●● ● ●Integrates your collaboration infrastructure
with a software platform approach
●● ● ●Improves ROI and optimizes investment
with support and service options
Employees rely on business email and other business applications to get
their work done. But more than ever, they want to collaborate with each
other using the latest mobile devices and consumer cloud services—new
tools that may not be sanctioned by IT. As a result, organizations are
dealing with security, policy and governance challenges. Supporting these
latest devices and tools is no small task. Neither is modernizing and
migrating existing applications and collaboration systems to meet new
user and business process requirements.
Enterprise decision makers need email and application platforms that
integrate easily with newer social tools and that support the latest mobile
devices as well as offer deployment options and flexibility. IBM® Notes®
and IBM Domino® software bring together business messaging, applica-tions
and social collaboration into a unified user experience. The software
is designed to deliver social capabilities, whenever users want and wher-ever
they may be—from the cloud, on premises or both—to help
accelerate business operations, improve decision making and enhance
productivity.
What are IBM Notes and IBM Domino software?
IBM Notes software is a leading enterprise messaging client that provides you
with email, calendar, contacts, to-do and related collaboration capabilities in a
rich client delivered to your desktop, laptop, browser or mobile device. More
than just an enterprise messaging server, IBM Domino software is a rapid
application development platform that includes design and developer tools and
server run time in a single package—delivered on premises, in the cloud or via
hybrid deployments.
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Integrating collaboration tools to boost productivity
IBM Notes and Domino 9 Social Edition software is the latest culmination of more than 20 years of collaboration leadership. The software helps create a more effective workforce through the seamless integration of other collaboration tools into your email: profiles, communities, file sharing, real-time audio and video communications, presence, other desktop applications, public social networks, or essentially any other business process application—whether they are delivered on premises or in the cloud. Social email experiences provide two-way integration that deliv- ers core-messaging functions, in context, to other applications and to virtually any device (smartphone, tablet, laptop and desktop)—freeing messaging from the traditional email client application while offering platform choice and flexibility. Ultimately, a social email experience is about empowering people to collaborate seamlessly and in context so they can forget about managing email and be more productive.
Figure 1. A social email experience evolves messaging into a social capability delivered in context with where you work.
Comprehensive
search
Business
applications
Team
calendar
Communities
Analytics
Microsoft
integration
Audio and
video
Presence and
messaging
Document
sharing
Public social
media
Activity
streams
CLOUD MOBILE
ON PREMISES
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Offering an intuitive, social user interface to stimulate creativity
Provide a rich client experience for a social age
You can dramatically boost business value when you fully inte- grate messaging with the rest of your collaboration environ- ment. IBM Notes software activates business creativity and workforce productivity with a modern, social user interface that delivers in-context access to email, calendars, contacts and business-critical information—right from the inbox. Features include: ●●●Embedded experiences: Interact with content, including documents, images, videos and forms, from applications directly inside your email, all delivered through industry- standard OpenSocial 2.0 containers. ●●●Activity streams: Find out what your network is up to with an aggregated view of social information streams, such as microblogs, corporate and public social networks, social content management systems, and other socially enabled applications, and comment, share and act on that information straight from your Notes environment. ●●●Discover page: Find information more quickly and easily, including what’s new in the current release; introductory material for new users; helpful hints and tips; and a “Quick Links” tab that allows you to launch your workspace, mail, calendar and other Notes applications with one click. ●●●Additional enhancements: Use a new, customizable icons menu bar; improved LiveText actions; faster email previewing, sort- ing, searching and filtering; calendar scroll-through viewing by month and color coding by category; and better manage- ment of widgets through the sidebar panel. IBM offers true hybrid deployment of messaging with seamless integration of on-premises Notes with IBM SmartCloud® Notes. Move some or all of your Notes messaging capabilities to the cloud with minimal effect on the user experience.
Figure 2. Notes Traveler software on Apple iPhone and Apple iPad devices
Deliver messaging and applications to the web without sacrificing capability
IBM iNotes® software provides access to email, calendar and social collaboration tools within a zero-footprint, easy-to-use browser experience. The software supports a variety of web browsers across multiple platforms, including desktop, mobile, kiosk and shared systems. Because iNotes software is built for performance on high- and low-speed networks as well as mobile devices, you can spend less time waiting and more time work- ing. Most important, iNotes software now provides a compre- hensive social email experience, including activity streams and embedded experiences. In fact, for most users, iNotes software provides the same experience as Notes software, making it ideal for organizations that need to rapidly provision and remove users or that want to minimize desktop footprints.
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Complementing iNotes software, the new IBM Notes Browser Plug-in allows users to work with other Notes applications directly in a browser. Users can interact with their daily work right from the browser instead of having to connect through their Notes desktop client. And for most applications, the user experience will be identical whether in the Notes client or a web browser, helping significantly improve mobile productivity, reduce application development costs and allow IT to focus on modernizing the most critical Domino applications.
Connecting people and information— virtually anytime, anywhere
When users can quickly access skills and information no matter where they are, business innovation and productivity can soar. A complimentary add-on to IBM Notes software, IBM Notes Traveler software provides security-rich push email for faster access to email, calendars and contacts from the industry’s widest range of mobile devices and tablets, including the latest versions of the Apple iOS, Google Android, Microsoft Windows Phone, Windows, and BlackBerry operating systems. Users can even be productive offline and simply sync data when connectivity is restored. Designed for business, Notes Traveler software brings choice and confidence to administrators by providing: ●●●Security-rich features such as partial wipe for lost or stolen devices, password policies, data encryption and device compliance with corporate policies ●●●A single point of control for monitoring the Notes Traveler community while supporting automated client updates
IBM social business solutions
IBM platform for social business
Deployment options
Smarter workforce
IBM Employee Experience Suite
Talent management
IBM Smarter Commerce™ approach
Exceptional customer experiences
IBM Customer Experience Suite
Social networking
IBM Connections
IBM Notes and Domino
Social Edition software
IBM Sametime software
Social analytics
IBM Social Analytics
Social content
IBM Enterprise
Content Management
Social integration
IBM WebSphere
Portal software
IBM Web Content Manager
Software-as-a-
service cloud
Dedicated
private cloud
Social business begins with an industry-leading platform.
On premises Hybrid
Figure 3. Social business begins with an industry-leading platform that puts your organization’s collective knowledge at your fingertips.
●●●High availability to help prevent users from losing connectiv- ity to mission-critical business information ●●●Cross-platform support for on-premises Domino or IBM Domino Express® deployments on Linux, Microsoft Windows and IBM System i® servers and in the IBM cloud with IBM SmartCloud Notes software
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Advancing social business application development
From the very beginning, IBM created the Domino environ- ment to be an advanced platform for quickly designing, devel- oping and hosting social business applications that are scalable, security rich and available at a low total cost of ownership. The software provides a rich, visual application environment in which to design, develop and deploy custom-built or third-party applications that support a wide variety of critical business pro- cesses. More than 10 million Domino applications support such wide-ranging processes as customer support, customer relationship management, salesforce automation, human resources, project management, billing systems, teamrooms, discussion databases and blogs. An integrated workflow engine can help you more easily automate and simplify paper- or compliance-based processes. An integrated data store offers security-rich storage that you can extend to support transac- tional and relational systems as well as enterprise resource planning. You can see a sample of “Ready for Social Business” Domino applications and integrations in the IBM Collaboration Solutions Catalog at https://greenhouse.lotus.com/wpsgh/ wcm/connect/ghcontent/lotus+greenhouse+next+site/home/ site+add-ons/lotus+business+solutions+catalog. Domino software has always emphasized choice and flexibility in deployment and supports a wide range of hardware platforms and operating systems—whether on premises, in the cloud or in hybrid environments—as well as directory and client access from desktop, web or mobile devices. ●●●IBM Domino Enterprise Server software: an all-in-one, security-rich platform for hosting social business, collabora- tion and messaging applications
●●●IBM Domino Utility Server software: an excellent solution for hosting social business applications for those organiza- tions that don’t need Notes or iNotes messaging capabilities ●●●IBM Domino Messaging Server software: ideal for hosting your messaging environment, either on premises or as IBM SmartCloud Notes software, especially if your orga- nization doesn’t need additional social business application hosting ●●●IBM XWork Server software: an all-in-one, on-premises platform for designing, developing and hosting social busi- ness and departmental applications, especially designed for independent software vendors and developers ●●●IBM Domino Collaboration and Messaging Express software: a security-rich, full-featured, on-premises applica- tion and email environment for midsize companies ●●●IBM Domino Designer software: a no-charge Microsoft Windows–based desktop application environment that enables you to rapidly develop and deploy scalable, security- rich business and collaboration applications ●●●IBM Enterprise Integrator for Domino software: on-premises, server-based software that supports the exchange of data among third-party sources Domino software includes a powerful administration client and web browser interface to help enable smooth, efficient management of IBM Domino servers. Every Domino software license comes with Domino domain monitoring, a problem- determination resource that helps administrators recognize critical server and client issues within minutes. You also get IBM Domino Configuration Tuner software to help with server configuration, performance bottlenecks and security issues. To help minimize help desk visits, Domino software offers the Notes ID vault password recovery system and Smart Upgrade technology, which performs centralized upgrades of IBM Notes clients.
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For organizations seeking to downsize infrastructure yet still maintain on-premises control, Domino software helps reduce the need for hardware-oriented resources that can consume an IT budget, such as power consumption, memory, data storage and the labor required for administrative tasks. The software also decreases required disk usage and network input–output using advanced compression features for applications containing lengthy documents, rich text and graphics images. And the Domino attachment and object service helps reduce storage and management by storing a single copy of an attachment on the server. Domino software continues to incorporate security-rich capabilities, with a built-in public key infrastructure that authenticates IBM Notes users and servers, verifies digital signatures, and encrypts messages and applications, including individual fields within applications. The software supports X.509 Internet certificates and helps government agencies that require products that conform to Federal Information Processing Standard (FIPS) 140-2. Keep tight control on access by using control lists that specify an access level, access level privileges, a user type, and one or more roles. Clustering technology allows you to tie multiple Domino servers together to create a seamless experience and enable a highly available, high-performance messaging or application environment. Users can gain access to current business data as applications continually replicate throughout servers, synchronizing for consistency.
The latest release provides key capabilities for effective administration and development: ●●●Domino software now supports Security Assertion Markup Language (SAML) from the Organization for the Advancement of Structured Information Standards (OASIS), allowing administrators to configure federated-identity authentication and single sign-on. ●●●Administrators can prevent incoming return receipt requests while preventing client users from using settings for a return receipt on outgoing messages. ●●●Server-side JavaScript (SSJS) Debugger in Domino Designer software now allows you to debug against either the Domino Designer local preview server or a Domino server. For years, IBM XPages technology has helped in-house or independent developers create thousands of social business desktop and mobile applications with a document-driven, NoSQL architecture that includes an integrated workflow engine and support for open web standards and for representa- tional state transfer (REST) interfaces. And new XPages enhancements include OpenSocial gadget controls, content assist, hyperlink navigation, hover help, memory management improvements, HTML5 and portable network graphics (PNG) file support.
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Extending collaboration software with the IBM platform for social business
Existing applications and tools should easily and quickly inte- grate with newer tools, as they become available, in a way that users find intuitive. That’s why Notes and Domino software is a core component of the IBM platform for social business, a comprehensive solution that enables business users to work efficiently from practically anywhere, at just about any time, with the people and information they need right at their fingertips.
Figure 5. IBM Connections profiles for microblogging status updates within Notes software
Expand email with industry-leading business social software
Within many organizations, critical information and knowledge resources are largely untapped simply because users can’t find and communicate with one another. With IBM Connections Suite software, you can access information that others have shared (even if you don’t know them) to be more productive. IBM Notes and Domino software features a no-charge entitlement for core capabilities of IBM Connections Suite software, including Connections files and profiles services and IBM Sametime® Entry software. Right away, Notes software can be used to quickly share status updates, upload and share files with others in a security-rich manner—significantly reducing file attachment storage requirements—and quickly locate experts outside of an existing network, without ever leaving the inbox.
Figure 4. IBM Connections files for social file sharing within Notes software
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With a simple upgrade to a full license of IBM Connections software, users can unlock the power industry-leading enter- prise social software to: ●●●Create, find, join and work with communities of people ●●●Build professional networks and find the people and expertise they need ●●●View, manage, organize and more quickly complete tasks with social activities ●●●Present ideas and get feedback via blogs
Integrate social content
Combining IBM Connections with IBM Connections Content Manager within your Notes and Domino environment can help you liberate key organizational content by infusing content management capabilities into the foundation of your social network: ●●●Accelerate productivity and business efficiency via a security- rich and controlled content management engine ●●●Improve overall control through document check-in and checkout, version control, approval routing, metadata, taxonomy, document types and nested folders
●●●Manage and distribute trusted content across your social network ●●●Leverage the combined ease of social tools and the power of a structured hierarchy ●●●Enhance discovery through social capabilities such as tagging, commenting, liking and analytics ●●●Create a more engaged work environment by embedding col- laborative content creation within work streams
Add real-time communications
Because of the tight integration of IBM Sametime software with Notes software, users can quickly switch among email, telephone, instant messaging, web conferencing, voice over Internet protocol (VoIP) and video collaboration without ever leaving their Notes environment. A no-charge entitlement to Sametime Entry software allows Notes software to seamlessly blend in online presence information and instant messaging capabilities.
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Clients that choose to upgrade to a full license of Sametime software can add features including online meetings; mobile VoIP support for Apple iPhone, BlackBerry, Microsoft Windows Mobile and Nokia devices; integrated desktop voice and video; and real-time community collaboration.
Gain more security and control
Help improve the security and effectiveness of your messaging environment with IBM Lotus® Protector for Mail Security software, which features integrated content filters to give you granular control over the content traversing your network.
The solution provides spam and content filtering for Notes and Domino software and for mixed email environments as well as virus protection for IBM Connections deployments. You can also extend this convenience further inside of Notes software to control which email content you want—and don’t want—to receive. Precise and powerful, the Lotus Protector for Mail Security software appliance has been certified by the indepen- dent International Computer Security Association (ICSA) Labs to be a leader in spam control.
Figure 6. Sametime integration with Notes software
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Optimize your corporate web portal
Web portals are key not only for delivering personalized infor- mation to customers, business associates and suppliers but also for breaking down organizational barriers and enabling constit- uents to work together. Leveraging XPages technology, you can more easily integrate Domino applications, including messaging and other business applications, with enterprise portals built on IBM WebSphere® Portal software. WebSphere Portal software provides knowledge workers with a single, personalized access point to web content, applications, processes, tools, information and people. Combined with Notes and other IBM collaboration software, the solution can help your organization deliver the exceptional web experiences to customers and employees that can give it an edge over the competition. Plus, WebSphere Portal software enables you to reuse your existing web-based and IT assets, so your business can respond more quickly to new opportunities and requirements.
Optimizing your investment with value-added support
With Notes and Domino software, you already get just about all the capabilities you need to boost employee productivity while keeping a tight control on costs, security and corporate policies. IBM helps you protect and optimize your investment even more with value-added support and services.
Delivered with every new software license you acquire through the IBM Passport Advantage® program, IBM Software Subscription and Support provides you with easy, renewable access to product upgrades and technical support; access to and notification of new releases and versions; and cross-platform, 24x7, worldwide technical support with enhanced self-help and search capabilities. IBM Software Services for Collaboration provides additional access to some of the world’s best Notes and Domino technical experts, who can assist with: ●●●Notes and Domino environment assessment with Domino Doublecheck—Powered by Trust Factory ●●●Notes and Domino QuickStart or upgrade support ●●●XPages Application Assessment or conversion ●●●Notes Traveler high-availability configuration ●●●Migration from Microsoft Exchange to Notes and Domino software ●●●Education and certification, including the IBM Multimedia Library for Notes, instructor-led and self-paced online training, and product technical certification The IBM Software Accelerated Value Program can provide additional long-term operational guidance in planning, adopt- ing and managing your Notes and Domino environment. The program pairs you with a trusted adviser who builds a founda- tional understanding of your overall environment and business needs, providing personalized advice and reporting, proactive guidance, and priority issue resolution.
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Why IBM?
The industry’s premier all-inclusive messaging and collabora- tion solution, Notes and Domino software provides organiza- tions with virtually everything they need from a messaging and social business application environment in a single package. Notes and Domino software has the depth and breadth of integration with other essential capabilities that form a comprehensive platform for social business. Going on more than 20 years of collaboration leadership, IBM continues to be a market share leader in business email software today. Notes and Domino software is licensed for use by more than 30,000 organizations, including more than 50 percent of the Fortune 500.1 IBM adds value through an extensive ecosystem that offers ideal solutions for your specific business challenges. More than 10 million Domino applications are currently in production, and that number keeps growing. Today, in excess of 65,000 registered users are on OpenNTF— the open source community for developing on XPages technol- ogy. More than 400 IBM technology partners are “Ready for Social Business” along with thousands of local solution providers in practically every region in which you do business.
For more information
Put Notes and Domino software to work for your business. Download a no-cost, 90-day trial today at: ibm.com/developerworks/downloads/ls/lsdsTo experience iNotes Social Edition software at no cost in a no-download, hosted environment, visit: http://greenhouse.lotus.comTo experience Notes Traveler software at no cost in a hosted trial, visit: http://bit.ly/TravelerTrialTo learn more about IBM Notes and Domino software, including platform support, pricing and availability, user support, administration support, developer support, and much more, please contact your IBM sales representative or IBM Business Partner, or visit: ibm.co/NotesDominoAdditionally, IBM Global Financing can help you acquire the software capabilities that your business needs in the most cost-effective and strategic way possible. We’ll partner with credit-qualified clients to customize a financing solution to suit your business and development goals, enable effective cash management, and improve your total cost of ownership. Fund your critical IT investment and propel your business forward with IBM Global Financing. For more information, visit: ibm.com/financing
