Resistance to advice with family business clients

The “Yes, but” Syndrome: Presented by: Dr. Wm. (Chip) Valutis Resistance to Advice: The Psychology behind why Business-Owners may (or may not) follow your council.

Real Life Learning ,[object Object],[object Object],[object Object],[object Object],[object Object]

Owners of Closely-Held Businesses are Different. Why? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Understanding a Systemic Perspective ,[object Object],[object Object],[object Object],Family Needs Business Needs Owner Needs

Can you Empathize? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Think of yourself at work and at home...

Common Areas of Conflicting Agendas & Visions ,[object Object],[object Object],[object Object],[object Object]

No Common Decision-Making Criteria ,[object Object],[object Object],[object Object],[object Object]

Historical Perspective ,[object Object],[object Object],[object Object],[object Object]

Secrecy ,[object Object],[object Object],[object Object],[object Object]

Things Are Rarely What They Appear To Be ,[object Object],[object Object],[object Object],[object Object],[object Object],What you see/hear is often not what is really occurring: Issues of:

“Hidden” Resistance ,[object Object],[object Object],[object Object],[object Object],1. Failure to Identify the Real Issue

“Hidden” Resistance ,[object Object],[object Object],[object Object],[object Object],2. Solving Emotional Problems with Logical Solutions

“Hidden” Resistance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3. Failure to Identify “Who Is the Client?”

“Hidden” Resistance ,[object Object],[object Object],[object Object],[object Object],4. Triangles & Confidences

“Hidden” Resistance ,[object Object],[object Object],[object Object],[object Object],5. Unspoken Rules, Norms & Dynamics

“Hidden” Resistance ,[object Object],[object Object],[object Object],[object Object],6. Poor Listening

“Hidden” Resistance ,[object Object],[object Object],[object Object],7. Failure to Define & Clarify Expectations

“Hidden” Resistance ,[object Object],[object Object],[object Object],8. Failure to Define & Clarify Expectations

Keys to Success (Overview) ,[object Object],[object Object],[object Object]

Actions Toward Success ,[object Object],[object Object],[object Object],1. Help Pick a Common Philosophy

Actions toward Success ,[object Object],[object Object],[object Object],[object Object],2. Clarify Roles & Boundaries

Actions toward Success ,[object Object],[object Object],[object Object],[object Object],3. Deliver Bad News (when needed)

Actions toward Success ,[object Object],[object Object],[object Object],[object Object],4. Challenge Them

Actions toward Success ,[object Object],[object Object],[object Object],[object Object],5. Encourage Multi-Discipline Interactions

Resistance to advice with family business clients

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