2. ABOUT ICICI BANK
Industrial Credit and Investment Corporation of India.
Founded in 1994 by as a joint venture of the world
bank.
ICICI Bank launched internet banking operations in
1998.
In 2000, ICICI Bank became the first Indian bank to
list on the NYSE.
ICICI Bank is India’s second largest bank.
3. PROFILE OF ICICI BANK
Type: Public
Founded: 1994
Headquarter: Mumbai, Maharashtra, India
Industry: Banking, Financial Services
Products: Consumer banking, Corporate banking,
Finance and Insurance, Private banking, Credit
cards etc.
Net Revenue: US$ 11 billion (2017)
Net Profit: US$ 1.5 billion (2017)
Employees: 84096 (2017)
Website: www.icicibank.com
4. NETWORK
Vast network of 4850 Branches.
14,404 ATMs across India.
Presence in 19 countries including India.
Traded as BSE: 532174
NSE: ICICIBANK
NYSE
and BSE SENSEX.
5. TRAINING AND DEVELOPMENT
Training and development is any attempt to improve
current or future employee performance by
increasing an employee’s ability to perform through
learning, usually by changing the employee’s attitude
or increasing his or her skills and knowledge.
6. DIFFERENCE
Training Development
Skill focused Creating learning abilities
Presumed to have a formal education Not education dependent
Training needs depends upon lack or
deficiency in skills
Depends on personal drive and
ambition
Trainings are generally need based Development is voluntary
Training is a narrower concept focused
on job related skills
Development is broader concept
focused on personality development
Training may not include development Development includes training
wherever necessary
Training is aimed at improving job
related efficiency and performance
Development aims at overall personal
effectiveness including job efficiency
7. OBJECTIVES
TO ORGANIZATION
Systematic learning
Higher profits
Develop future managers
Reduces absenteeism and employee turnover
Minimize the need of supervision
Effective response to fast changing environment.
8. TO THE EMPLOYEES
Better career
More earning
More efficient
Increase moral of employees
Essential for new employees.
10. TRAINING & DEVELOPMENT PROCESS
Training and Development Need Analysis
Designing a Training Strategy
Designing Learning and Development
System
Evaluating the Effectiveness
Prioritizing the Training Budget
13. Selection of Learning and Training Methods
• E- Learning Courses
• Leadership Mentoring Program
• Behavioral Program
• Vocational Training
• Investment in Higher Education
• Probationary Officers Program
14. Evaluation of T&D programme
Customer Satisfaction
Questionnaire
Interviews
Productivity Improvement
Average number of Employees
Average call holding time of Customer service
representatives
Customer complaints
Number of new customers
Profit per Employee
Human Resource factors
15. New Initiatives taken by ICICI
Winning Hearts
Gaming and Simulation Engine
I- Voice
16. Business Results
Branch channels - inc 66% to 81%.
Customer complaints – dec 33%.
Profit per employee - inc10%.
New customers account - inc 28%.
Call handling - inc11%
Average call handling
time – dec 7%.
Service to sales- leads
of inbound calls increased by 53%.
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17. RECOMMENDATON
Expand the job so that it increases their overall
responsibility and accountability.
Cross functional training should be done so that they
can be absorbed in other jobs as well when the need
arises.
Reassign and redesign responsibilities that the
employee does not like or that are routine.
Provide more authority for the employees to self
manage and make decisions.
Allow the employees to pursue training and
development in directions they choose and in the
way they want, not just in company- assigned
directions.
