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How to make cash-based
telepsychiatry for work you
By Dr. Christopher O’Brien, PharmD, BCPP, APh
What we will Cover
What is an
Advanced
Practice
Pharmacist?
How pharmacists
collaborate with
physicians
Pros & cons of
cash-based
telepsychiatry
Important
considerations
of switching
over
Practical tips on
getting started
Questions Questions Lunch
Goal
Increased access to quality patient care
Definition of Telehealth
• Telehealth: has been defined
as the intervention of a
telecommunication device in
the diagnosis and the overall
care of patients that are
separated from providers by a
distance
• Telepsychiatry: a subset of
telemedicine, is the delivery
of psychiatric services using a
telecommunication device for
clinical, educational or
administrative purposes
What is an Advanced Practice Pharmacist
(Aph)?
• New category of pharmacists created under CA Senate Bill 493
• Other Countries: UK, Canada, Australia
• Other States: 38 stated permit Collaborative Drug Therapy Management
• 2-4 years of additional training, clinical supervision & testing
• Physician extenders focused in specialized areas of
pharmacotherapy
Board of Pharmacy Specialties Recognized
Specialites
• Ambulatory Care Pharmacy
• Critical Care Pharmacy
• Geriatric Pharmacy
• Nuclear Pharmacy
• Nutrition Support Pharmacy
• Oncology Pharmacy
• Pediatric Pharmacy
• Pharmacotherapy
• Psychiatric Pharmacy
APP Qualifications
• APP License requirements (California State Board of Pharmacy)
• Meet two of these three criteria
• Possess board certification in relevant area of practice
• Complete postgraduate residency
• Complete 1,500 hours of clinical experience under collaborative practice agreement
within 10 years
• Board Certification
• > 12 board specialties (Ambulatory care, pharmacotherapy etc.)
• Psychiatric Pharmacy
• PGY1 and PGY2 residency or combination with clinical experience
• 4 years of practice experience with 50% in psychiatry
• Passing score on the Psychiatric Pharmacy Specialty Certification Examination
Advanced Practice Pharmacist (APh)
• CA Business & Professions Code, Section 4052.6(a) 1-4:
• Perform patient assessments
• Order and interpret all drug therapy-related tests
• Refer patients to other healthcare providers
• Initiate, adjust, modify and discontinue drug therapy
• Performed under protocol and in collaboration with treating prescriber
Collaboration
Pros and Cons of cash-based telepsychiatry
Good
• Patient
• More available so patient feels better cared for (with some precautions)
• Enhanced therapeutic relationship
• Much smaller patient panel
• No waiting rooms
• Easier collaboration on difficult cases
• Great for families when there is more than one child
• Convenience and access to care offset out of pocket costs
• Clinician
• Enhanced wellbeing
• Cannot be hit (focus better on assessment and treatment planning)
• Responsible only to the patient
• Wear shorts
Bad
• Patient
• Can’t use insurance (Can be barrier for larger institutions, and less healthy
people)
• Have to manage first experiences (Camera, microphone, speakers)
• Must have access to reasonably fast internet access
• Delay in receiving Schedule II medications (methylphenidate etc.)
• Clinician
• If 100% telehealth based you must plan professional and social encounters
• Less patients can use services (generally healthier and employed)
• Reliance on others for physical assessment, blood pressure monitoring etc.
Ugly
• Patient
• Relying on outpatient telepsychiatry for emergency situations
• Clinician
• HIPAA violations (patient videoconferencing from Starbucks)
• Children bursting in during a session
• If you promise 24 hour availability then you must keep the promise
Important Considerations of Switching Over
• Do you know why you want to change to a cash-based telepsychiatry
practice?
• Some of your patients will need to be referred to another clinician
• Can be a greater challenge for people receiving psychiatric care
• Are you comfortable “selling” your services?
• Do you have referral sources?
• Do you have sufficient savings as you work on obtaining new patients?
• Have you discussed with your insurance carrier?
• Do you have a patient record auditing process?
Practical Tips on Getting Started
• Have a business and marketing plan
• Use marketers with health industry experience
• Know how you will obtain patients
• Have amazing customer service
• Use proven technology platforms
• If a new practice, take your time obtaining new intakes
• Your practice will organically grow, but it takes time. Be patient.
Philosophy
Low Clinician to
Client Ratio
Service driven
High Availability
Same Day
Services
Client Centered
High Quality Care
Questions?
•

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How to succeed at cash-based telepsychiatry: 10 Worst Fears That Never Came True

  • 1. How to make cash-based telepsychiatry for work you By Dr. Christopher O’Brien, PharmD, BCPP, APh
  • 2. What we will Cover What is an Advanced Practice Pharmacist? How pharmacists collaborate with physicians Pros & cons of cash-based telepsychiatry Important considerations of switching over Practical tips on getting started Questions Questions Lunch
  • 3. Goal Increased access to quality patient care
  • 4. Definition of Telehealth • Telehealth: has been defined as the intervention of a telecommunication device in the diagnosis and the overall care of patients that are separated from providers by a distance • Telepsychiatry: a subset of telemedicine, is the delivery of psychiatric services using a telecommunication device for clinical, educational or administrative purposes
  • 5. What is an Advanced Practice Pharmacist (Aph)? • New category of pharmacists created under CA Senate Bill 493 • Other Countries: UK, Canada, Australia • Other States: 38 stated permit Collaborative Drug Therapy Management • 2-4 years of additional training, clinical supervision & testing • Physician extenders focused in specialized areas of pharmacotherapy
  • 6. Board of Pharmacy Specialties Recognized Specialites • Ambulatory Care Pharmacy • Critical Care Pharmacy • Geriatric Pharmacy • Nuclear Pharmacy • Nutrition Support Pharmacy • Oncology Pharmacy • Pediatric Pharmacy • Pharmacotherapy • Psychiatric Pharmacy
  • 7. APP Qualifications • APP License requirements (California State Board of Pharmacy) • Meet two of these three criteria • Possess board certification in relevant area of practice • Complete postgraduate residency • Complete 1,500 hours of clinical experience under collaborative practice agreement within 10 years • Board Certification • > 12 board specialties (Ambulatory care, pharmacotherapy etc.) • Psychiatric Pharmacy • PGY1 and PGY2 residency or combination with clinical experience • 4 years of practice experience with 50% in psychiatry • Passing score on the Psychiatric Pharmacy Specialty Certification Examination
  • 8. Advanced Practice Pharmacist (APh) • CA Business & Professions Code, Section 4052.6(a) 1-4: • Perform patient assessments • Order and interpret all drug therapy-related tests • Refer patients to other healthcare providers • Initiate, adjust, modify and discontinue drug therapy • Performed under protocol and in collaboration with treating prescriber
  • 10. Pros and Cons of cash-based telepsychiatry
  • 11. Good • Patient • More available so patient feels better cared for (with some precautions) • Enhanced therapeutic relationship • Much smaller patient panel • No waiting rooms • Easier collaboration on difficult cases • Great for families when there is more than one child • Convenience and access to care offset out of pocket costs • Clinician • Enhanced wellbeing • Cannot be hit (focus better on assessment and treatment planning) • Responsible only to the patient • Wear shorts
  • 12. Bad • Patient • Can’t use insurance (Can be barrier for larger institutions, and less healthy people) • Have to manage first experiences (Camera, microphone, speakers) • Must have access to reasonably fast internet access • Delay in receiving Schedule II medications (methylphenidate etc.) • Clinician • If 100% telehealth based you must plan professional and social encounters • Less patients can use services (generally healthier and employed) • Reliance on others for physical assessment, blood pressure monitoring etc.
  • 13. Ugly • Patient • Relying on outpatient telepsychiatry for emergency situations • Clinician • HIPAA violations (patient videoconferencing from Starbucks) • Children bursting in during a session • If you promise 24 hour availability then you must keep the promise
  • 14. Important Considerations of Switching Over • Do you know why you want to change to a cash-based telepsychiatry practice? • Some of your patients will need to be referred to another clinician • Can be a greater challenge for people receiving psychiatric care • Are you comfortable “selling” your services? • Do you have referral sources? • Do you have sufficient savings as you work on obtaining new patients? • Have you discussed with your insurance carrier? • Do you have a patient record auditing process?
  • 15. Practical Tips on Getting Started • Have a business and marketing plan • Use marketers with health industry experience • Know how you will obtain patients • Have amazing customer service • Use proven technology platforms • If a new practice, take your time obtaining new intakes • Your practice will organically grow, but it takes time. Be patient.
  • 16. Philosophy Low Clinician to Client Ratio Service driven High Availability Same Day Services Client Centered High Quality Care