1. Vivek Kumar Singh
Mobile:+91 9999539928 & +919560218144
E-Mail: vivek.k.singh@live.com; 232vivek.singh@gmail.com
MANAGERIAL LEVEL ASSIGNMENTS
Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiatives to achieve
both personal and corporate goals
Profile Summary
A focussed and result oriented professional with nearly 11 + years of experience in:
~Risk Management ~Insurance Operations ~ Underwriting Operations
~Reinsurance Management ~Delivery Management ~ Contract Negotiations
~Training & Motivation ~Client Servicing ~Team Management
~Agency Development ~Business Strategy ~Process Improvement
Competent in streamlining & improving existing systems / processes, envisioning new methodologies, future trends,
driving development, direction and accomplishment. Skilled in dealing with claim settlement and documentation of the
same within set turnaround time. Resourceful at maintaining relationships with insurer to achieve quality service
norms by resolving their service related critical issues. Proficient in conducting various training sessions for enhancing
performance and quality of service.
Conversant with the concepts and processes of marketing, underwriting, risk assessment, claims and re-insurance nuances
related to Marine, Workmen’s Compensation, EAR, fire, motor and fine arts insurance. Deftness in monitoring delivery of
high-quality customer experience while adhering to the SLA and work processes, with effective resolution of escalations within
turnaround time. An effective communicator with excellent planning, leadership and interpersonal skills.
Core Competencies
Claim Management
 Formulating & implementing underwriting guidelines, processes, workflow, application forms, etc.
 Motor Claims(MACT), WC claims, Marine Claims, GPA Claims, IAR Claims & SFSP Claims settlement.
 Answering proposals received from countrywide branches / brokers for Motor, Marine, Fire, Fine Arts, Credit
Insurance and taking care of their reinsurance requirements.
Insurance Operations
 Taking care of every proposal received.
 Analysing the proposals thoroughly, based on the merits, information given and thereby suggesting terms and
conditions for the proposal.
 Arranging the Reinsurance support for the proposals, if required (Limit wise or Cover Wise).
 Once the proposal is materialized, taking care of necessary premium payments to the reinsurers.( For facultative
Reinsurers.
 For Treaty Reinsurers, quarterly Bordereaux was shared for premium and claim adjustments.
 Analysing information in insurance applications and about applicants and processing for issuance of the same after
first level of risk assessment
 Monitoring the process to ensure operational efficiency; streamlining processes to ensure smooth functioning of the
business operations
Business Development:
 Working on new business generation for various lines of Insurance.
 Coordinating with intermediaries.
 Lead generation
 Client servicing post sales.
Customer Relationship Management
 Building and maintaining healthy business relations with key clients & channel partners and ensuring maximum
customer satisfaction
 Enhancing customer satisfaction matrices through suitable product offerings and resolving customer complaints

2. Organisational Experience
Since: Aug 2014 Metenere Limited, New Delhi (INDIA)
To Till Date
Role: Manager-Finance (Insurance)
 Working as an Insurance Head in handling the overall Insurance portfolio.
 Solving PAN India insurance related all queries of Metenere Limited i.e. Renewal of insurance, Motor Claims(MACT),
WC claims, Marine Claims, GPA Claims, IAR Claims & SFSP Claims settlement
 Supervising the PAN India team of Financial Executives, Sr. Financial Executives, Astt. Manager and Claim Consultants
working with Metenere Ltd Insurance Department.
 Working on SAP for all types of payments related to Insurance.
 Analyzing uninsured risks in the company, and introduce cost-effective product tailored company needs.
 Consistently seek the gaps in the policy coverages and taking corrective measures.
 Negotiate for better terms & conditions and competitive pricing with Insurance Companies/Brokers.
 Working closely with the IT Team for designing of internal Insurance Module on SAP.
 Reviewing the risks involved for fresh insurance requirements.
 Single point of contact for all Commercial Insurance requirements of the Company.
 Preparing/Arranging comparative quotations for timely renewal of Insurance policies.
 Insurance Claims Management and coordination with Insurance companies/SLA’s for related queries.
 Co-ordination with Colleagues at various Plants for Marine Declarations/ Other Insurances operations.
 Significant savings in premium.
 Good judgment skills when confronted with a problem. See the glass as half full. With Positive attitude to turn
negatives into positives in any situation.
 Protect the interest of the company, when dealing with Insurance Company.
 Responding to claims in a timely manner.
 Finalising the paperwork claim related.
 Research, detail and substantiate each aspect of the claim, including building damage, contents and plant & machinery
claims.
 Ensuring accurate procedures.
 Planning financial futures by offering information and guidance on topics that include investments and insurance
decisions.
Accomplishments:
 Centralised the Insurance Operation of Company.
 Reviewed all insurance policies held by the Company before my joining and took corrective measures to adequately
and rightly cover the risks.
 Analyzing uninsured risks in the Company and presenting the same before Management.
 Timely Renewal of Insurance Policies, Checking the Insurance Policies for endorsements and consistently seek the
gaps in the policy coverages for reporting to the Management and taking corrective measures.
 Creation of Monthly MIS – For Insurance Premium paid Policies and Endorsements.
 Creation of Monthly MIS – For insurance claims lodged, settled claims and progress on unsettled claims.
 Public Speaking & Presentation Skills.
 Improve the internal departmental processes.
 Singularly handled and co-ordinated all activities for successful settlement of Insurance Claim of Rs. 7, 00, 00,000/-
(Seven Crore), the largest claim filed by the Company, without the involvement of an outside consultant/ Insurance
Broker.
 Claims handled & settled in minimum time – Fire, Marine & Burglary.
 3 times Awarded by Managing Director for best employee in just 4 months of employment.
 Value Based Leadership
.

3. Organisational Experience
Since Oct 2005 IFFCO Tokio General Insurance Company Limited, Gurgaon
To 05 Aug 2014
Role: Vertical Head
 Coordination with in house surveyor for Motor Claims.
 Underwriting of motor, health and fire policies.
 Having good knowledge of Siebel CRM, P400
 Creation of URN in IRDA Portal.
 Review, analyze & create detailed documentation of Business Processes & user interactions, including workflow,
program functions.
 Coordinate with the IT project team in the development of all approved versions of business & functional
specifications for specified applications of Motor Underwriting.
 Coordinate with IT team and business personnel, who test, evaluate & validate new software functions & applications
developed for the business unit by the IT team.
 Quality Check of Business Introduce by my team members.
 Supervising Team of Agency Managers, Marketing Executives & Business Development Managers working with IFFCO-
TOKIO Insurance Services Ltd and business partners for rendering quality services; providing customer support by
answering queries and resolving their issues.
 Building and maintaining healthy business relations with corporate clients, SME Business, Dealer Tie-ups and OEM
Tie-ups ensuring high customer satisfaction matrices by achieving delivery & service quality norms
 A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating
new market segments, promoting products for business excellence
 Proficient in devising & executing marketing activities to accomplish high revenue growth
 A thorough professional with a proactive attitude, capable of thinking in & out of the box.
 Leading and motivating the team to achieve pre set targets on monthly and quarterly basis
 Identifying, qualifying and pursuing business opportunities through market surveys.
 Supervising customer service operations for rendering quality services; providing customer support by answering
queries and resolving their issues.
 Analysing business potential and implementing plans to drive channels for attaining sales targets, supplementing
turnover and achieving desired targets
 Training of Agents, staff Training of Relation Executives Agency Managers, Marketing Executives & Business
Development Managers attached with the Branch about the products, underwriting, policy creation and day to do
activities.
Accomplishments:
 Took initiatives to boost no. of referrals from intermediaries / branches
 Reconciling Motor and Fire Debtors which were pending for a long time
 Played a vital role in completing Broker’s campaign and boosted up new business
 Recognized as Youngest Vertical Head in the company
 Efficiently conducted, organized & imparted Leadership Training and Soft Skills Programs comprising of following
topics for various professionals:
 Value Based Leadership
 Motivation
 Stress Management
 Time Management
 Public Speaking and Presentation Skills

4. IFFCO-TOKIO Insurance Services Ltd (corporate agent of IFFCO TOKIO General Insurance Co. Ltd)
 Worked as an Area Manager in IFFCO TOKIO Insurance Services Ltd.
 Having experience in the areas of Sales & Marketing, Team leading, Business Development and Customer Relationship
Management
Accountabilities
 Supervising Team of Marketing Executive, Relationship Officers and Agents working with IFFCO-TOKIO Insurance
Services Ltd
 To encourage agents to use CRM for issuing policies..
 Initiating and developing relationships with target organizations for business development.
 Identifying clients and generating business from the existing clientele to achieve targets.
 Training of Agents, staff Training of Relation Executives posted at Bima Kendra attached with the Branch about the
products, underwriting, policy creation and day to do activities
 Responsibility to Check Underwriting Proposals and of Motor Policies.
 Issuance of Motor Polices.
 To monitor Covernote control of Agents & Business Partners and to maintain Inventory.
 Co-ordination with CSC on Follow-up with Surveyors & Insured regarding Claim.
 To maintain daily records of Cash Collection, Cheque Collection & to ensure reconciliation of premium with Policies.
 Maintaining records of inventory, Petty Cash, Bills (Telephone, Rent, back-up)
Bajaj Allianz Life Insurance
Work experience of 8 months a Sales Team Manager from Feb 2005-September2005.The job responsibilities are
 Appoint agents for business.
 Bookings of Ulip Plans, other life policies under different product codes.
 Leading and motivating the team to achieve pre set targets on monthly and quarterly basis.
Professional Enhancements
 Pursuing Fellowship from Insurance Institute of India.
 Associate Certification from Insurance Institute of India.
 Licentiate Certification from Insurance Institute of India.
Education
 PGDBA in Finance through distance education from NIM Mumbai.
 Post Graduate in Insurance & Risk Management from Jaipuria Institute Of Management, Lucknow.
 Graduation from Bareilly Collage, Bareilly.
 Intermediate from CBSE Board, Bareilly.
 High School from CBSE, Bareilly.
Technical Skills
Environments: Oracle10g, SQL, PLSQL, Form 10g/11g, Report 10g/11g, toad 12.
Responsibilities: Help IT team (in IFFCO-Tokio General Insurance Co. Ltd.) to Development, Software Testing,
Implementation, Interaction with users regarding requirements and problems.
Various Tools Used
 Well versed with:
o MS Office (Word, Excel, PowerPoint)
o Insurance Applications like Siebel CRM, P400.
Personal Details
Date of Birth: 26th Feb, 1984
Languages Known: English and Hindi
Passport No.: N9018061