1. URSULA E FLIPPIN
(901) 235-6911 home
(901) 832-7912 mobile 19185 Hwy 196
flippinursula@gmail.com Arlington, TN. 38002
MANAGEMENT PROFESSIONAL
Qualifications
20 + years combined experience in theareas of finance, sales, management, and
business administration. Analytical thinker. Transformational leader that steers
innovative strategies to drive productivity and improve efficiency. Task-oriented
management stylethat has been thecatalyst for restoring morale and strengthening
relationships by building and sustaining trust.
Synopsis of Achievements  Managed customer transactions, implemented process improvement strategies to
reduce inefficiencies in the finance group. Ensures finances are in compliance with
company policies and procedures Lexus 2001-Present.
 Developed processes and procedures. Managed Staff and trained employees. Created
payrolland attendance guidelines for center-wide implementation and new hire
orientation-First Tennessee Bank 1996- 2000.
 Developed processes and procedures for First Tennessee Bank 1996-2000.
 Served on Sales Agent team providing excellent interpersonal skills and ensured
customer were issues were addressed within a timely manner Promus Company –
Marketing Service Center 1993.
 Data Entry 10 key expert Federal Express 1987-1993.
Professional Background
Lexus of Memphis February 2002- Present
Accounts Receivable Clerk
 Resolves invalid or unauthorized deductions by following pending deductions procedures.
 Resolves collections by examining customer payment plans, payment history, credit line; coordinating
contact with collections department.
 Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts
receivable account; verifying totals;preparing report.
 Protects organization's value by keeping information confidential.
 Updates job knowledge by participating in educational opportunities.
 Accomplishes accounting and organization mission by completing related results as needed.
 Posts customer payments by recording cash, checks, and credit card transactions.
 Posts revenues by verifying and entering transactions form lock box and local deposits.
 Updates receivables by totaling unpaid invoices.
 Maintains records of invoices, debits, and credits.
 Verifies validity of account discrepancies by obtaining and investigating information from sales, trade
promotions, customer service departments, and from customers;
 Resolves valid or authorized deductions by entering adjusting entries.
First Tennessee Bank October 1996-May 2000
Branch Operations Manager

2.  Responsible for budgeting, accounting for expense control, hiring, performance reviews, facilities
management, compliance, auditing, sales production, ATM Balancing, and daily operations management.
 Responsible for achieving Sales goals, Operations, and Performance goals in a High intensity Sales
environment.
 Consistently meeting and exceeding branch goals.
 Maintaining client retention and new growth for branch office.
 Maintains current knowledge of federal and stateregulations pertinent to branch office operations.
 Maintains records and prepares required monthly reports. Address overdrawn checking accounts and
delinquencies and implement corrective actions plan.
 Organizes, schedules, and distributes work among assigned personnel and ensures proper branch staff levels
as to meet customer needs.
Harrah’s Entertainment November 1993- October 1996
Cage Cashier/Finance
 Calculate total payments received during a time period, and reconcile this with totalsales.
 Develop reputation for prompt, efficient service with high level of accuracy.
 Cashed checks and processed credit card advances for patrons.
 Maintain a high level of respect and confidentiality of customers’’ transactions.
 Provide excellent customer service.
 Prepared credit recommendations and assisted borrowers with resolving credit issues.
Promus Company/ Marketing Service Center February 1993- November 1993
Reservation Sales Agent
 Calm and composed by nature which helps while working in stressfulconditions.
 Excellent salesmanship with theability to meet and even surpass theset targets.
 Efficiency in multi-tasking and ability to work competently even in fast paced environment.
 Ability to handle miscellaneous charge orders, vouchers and business, personaland travelers’ payment.
 Extensive knowledge of procedures involved in reservation sales.
 Good computationalskills with profound ability to operateMS Office applications.
 Addressed customers’ issues with the highest level of respect.
Federal Express Corporation October 1987- June 1993
Checker/Sorter
 Calm and composed by nature which helps while working in stressfulconditions.
 Excellent salesmanship with theability to meet and even surpass theset targets.
 Efficiency in multi-tasking and ability to work competently even in fast paced environment.
 Ability to handle miscellaneous charge orders, vouchers and business, personaland travelers’ payment.
 Extensive knowledge of procedures involved in reservation sales.
 Good computationalskills with profound ability to operateMS Office applications.
 Addressed customers’ issues with the highest level of respect.
EDUCATION
Bethel University, Memphis, TN. - August 2014– Bachelors of Science in Management and Organizational
Development.
Shelby State Community College, Memphis, TN. - July 2010 (Midtown Campus) - Business Administration
Memphis Technical High School, Memphis, TN – May 1986
QUALIFICATION
10-key by touch
Type40-50 wpm

3. Excellent verbal and written communication skills
Basic knowledge of Microsoft Word and Excel.
REFERENCES: Available upon request.