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Arduino Campaign Project
March, 2013
RS Components
Group ecommerce
Background

             What is Arduino?
             Arduino is an open-source electronics prototyping platform based
             on flexible, easy-to-use hardware and software. It's intended for
             artists, designers, hobbyists, and anyone interested in creating
             interactive objects or environments.

             The company moved from selling 200 boards when it started in
             September 2005 to more than 220.000 pieces up to January
             2011. Specialized magazines such as Make and Wired often
             mention Arduino in their articles. Moreover, newspapers such as
             the New York Times also discussed Arduino. In particular, “Il Sole
             24 Ore” featured Arduino in its list of the ten innovations of the
             decade, along with Apple, Facebook, Google and Wikipedia. In
             addition, companies such as Microsoft and Apple use Arduino for
             prototyping. So do the universities MIT and NYU, among others.

             RS has been selling Arduino for the past several years and since
             then has been one of the popular product among the R&D
             customers.

             Our plan
             Arduino plans to launch its latest edition of its development kit in
             September and they are giving RS an exclusive period offer to
             sell the product ahead of our competitors.

             We want to create a big social buzz around the new kit and
             reinforce our co-branding in order to lead the Electronics
             community to RS by using a social-media-driven marketing
             approach as well as RS customized Arduino video tutorials.
                                                                              2
Campaign Objectives and KPI’s

OBJECTIVES
•   Awareness

    We want to create awareness (both existing customers and new prospects) and build technical credibility so that
    RS is recognized as the place to buy the New Arduino Starter Kit and find tutorials on how to use it.


•   Revenue and Demand Generation

    Using the advantage of exclusive offer, we want to maximise the sales of Arduino new starter kit as well as the
    associated products featured in the videos.

KPI’s
•   Awareness (# of video views)
•   Web traffic
•   Email lead contacts
•   Twitter followers
•   Sales of Arduino kits and other products associated with it




                                                                                                                      3
Targets

Electronics Community

•   Students and Teachers
•   Developers and Designers
•   Engineers


Social Media Influencers

•   Influential people within the Electronics Community
•   Bloggers


Makers

•   Any individual with an idea of a project and a desire
    to make something




                                                            4
The offer

The NEW Starter Kit




The new Arduino Starter Kit is an educational kit including a open-source electronics prototyping platform based on
flexible, easy-to-use hardware and software.
Is a kit thought with the precise intent of learning how to use an Arduino and the base of electronic by discovering. This
goal is performed asking to the beginner to do some different projects using his Arduino with the different components
contained in the box.
The kit contains a complete list of materials, useful to follow the 10 video tutorials from Massimo Banzi and to start
building on your own.



                                    RS Stock Number: 761-7355



                                                                                                                             5
The offer

Video Tutorials

      •    RS & Arduino will produce RS exclusive 10 video tutorials on the use of the latest Arduino kit.
      •    All videos will be featured by Massimo Banzi, creator and a popular icon of Arduino, and will be “RS”
           branded.
      •    Each video has an innovative theme – using Arduino and what you can do with it. These tutorials are
           presented in a booklet who show them in order of complexity. Step by step new elements and new
           knowledge are introduced.
      •    The videos will be posted on YouTube and embedded into RS and DesignSpark websites and will be for
           worldwide distribution.
      •    1st and 2nd videos will be launched at the time of campaign go-live and subsequent videos every week to
           follow (leading to email and social media subscription).


                                Massimo Banzi is already a very                      Also, try to search for “Arduino” in Youtube and you will find
                                popular icon for Arduino and has                     thousands of videos created by engineers and hobbyists
                               produced many “viral” videos using                    showing off their creative gadget they created using
                                       Arduino products.                             Arduino – this tells how popular Arduino is among
                                                                                     engineers.




http://www.youtube.com/watch?v=ZDOPEr-_LLY
                                                                                                                                           6
Who is Massimo Banzi?


About Massimo
Massimo Banzi is one of the world’s leading technologists and co-
founder of the Arduino project. He is an Interaction Designer,
Educator and Open Source Hardware advocate. He has
worked as a consultant for clients such as: Prada, Artemide,
Persol, Whirlpool, V&A Museum and Adidas. Massimo is also
the author of “Getting Started with Arduino” published by
O’Reilly. He is a regular contributor to the italian edition of
Wired Magazine and Che Futuro, an online magazine about
innovation. He currently teaches Interaction Design at SUPSI
Lugano in the south of Switzerland and is a visiting professor
at CIID in Copenhagen.

                                                                                                            Banzi at TED 2012

Social Influence
• Wired appointed Massimo as one of the ten most influential CEOs of the Web
• #17 of the TOP 100 IOT Thinkers 2011 by Postcapes™
• More than 6.8K followers on Twitter and creates content that is spread throughout his network and drives discussions
• He speaks regularly on the impact of open source communities on innovation and production and has a strong influence
on the topic
• His videos are watched by 10,000s of people worldwide
• Influence over different segments of the market: teachers, students, developers and even a Senior Editor at CNN



                                                                                                                         7
Multi-channel Campaign Structure

 Direct              Email   PPC    Social Media   PR   Design Spark     Advertisement    SEO       External
                                                                                                    Traffic
                                                                                                    Sources

                                                        Drives traffic



Homepage
                                     RS Online                DS                           YouTube
                                    Arduino Page         Arduino Page                     RS Channel
Search



Browse
(Product Category)

                                   Buy & Follow         Learn Arduino                    Watch Arduino
 Inside RS Online                      Arduino
   Traffic Source




                                                          RS Online
                                                           LineLevel
                                                         Arduino page



                                                                                                       8
RS Online Arduino Campaign Page (Buy & Follow Arduino)

The Arduino Campaign Page will work as
a Arduino portal during the campaign
period with the main objective to
encourage people to buy Arduino
products and related ones.

Revenue Generation
There will be a link to the product (to the
new starter kit) and also a link to the
related products, which will be basically
the accessories used by Massimo Banzi
on the videos and other related products.

Awareness
It will show all the videos available with a
special space to the latest video
launched for people to follow the
tutorials.

Lead Generation
There will also be a form for people to
subscribe to our e-mail program in order
to generate new leads and a twitter feed
with a special #tag in order to capture all
the buzz generated by our campaign.


                                                         9
DesignSpark Arduino Page (Learn Arduino)

The DS page for Arduino
will be a Design Centre
with the objective to
enhance/facilitate the
social conversation about
Arduino and to provide
knowledge of how to use it
in a structure similar to the
Raspberry Pi page
(http://www.designspark.co
m/theme/raspberrypi).

Awareness
It will show technical info,
documentation available,
the tutorial videos and
more resources.

Revenue Generation
There will be a link to the
line level page.




                                           10
YouTube RS Customized Channel (Watch Arduino)

The YouTube channel will be
where the videos are uploaded,
but with some other features. It
will have 3 different tabs:
Arduino, Raspberry Pi and Shop.

Awareness
It will hold all the videos available
with a dedicated space to the
latest video launched. It will also
have a tweeter feed to capture
the buzz.

Lead Generation
The “More Arduino Videos” red
button will lead to the RS
Campaign page and we also
have the subscribe option for
YouTube followers.

Revenue Generation
There will be banners to promote
the Arduino new kit and products
related and a SHOP tab with the
most popular products related to
Arduino and Raspberry Pi.



                                                    11
Communications Plan

Social-Driven Campaign

      First time in the history of RS Marketing that we are launching an embracing campaign at such intensity, with a
      special focus on social activities:


 Social Media                                   Digital PR                                       Email


Objectives: To drive traffic to the RS       Objectives: To generate coverage of the      Objectives: To drive traffic to the RS
Campaign page and increase the follow        campaign within influential outlets of the   campaign page and build a relationship
base of the RS Electronics Twitter           make community by spreading the              with new subscribers to the program.
account in Arduino enthusiasts.              content of videos and produce a WoM
                                             (Word of Mouth) effect focusing on "smart    Activity: 2 emails:
Activity: Twitter messages with the aim      comment“.                                    1. Dedicated Arduino e-mail to our entire
to:                                                                                       database.
- Generate awareness of the campaign         Activity: We expect to involve at least 20
                                             bloggers and 3 major outlets through a       2. Program: weekly e-mail for those who
- Create interest about each video           outreach activity.                           subscribe on our Campaign page to
- Update customers about the kit                                                          inform of new video launch
- Share parts used in each video             Outreach Mix: Influencers and Young
                                             Engineers who blog.                          Strategy:
- Build relationships with the campaign’s                                                 - Invite people to visit our page, to watch
evangelists                                  Strategy:                                    the videos and to subscribe to the
                                             - Activate the influencers into providing    Arduino e-mail program.
Strategy: Messages with informal tone of                                                  - Update and communicate of new video
                                             feedback on the videos and showing off
voice and a friendly and flexible approach
                                             "smartness“.                                 launches, send more info about Arduino
                                             - Activate students/Young bloggers into      and encourage to buy Arduino products
Accounts:                                                                                 and related articles.
                                             showing off their technical creations.
Main: @RSElectronics | @DesignSpark
Secondary: Europe/Apac
TBD: @Alliedelec

                                                                                                                                   12
Campaign Launch:

2nd of October, 2012


                       13
Campaign Delivery: RS Website


  More than 230,000 sessions generated from external traffic: YouTube,
 Twitter, PPC, Google Display Banner and Email...


  563,667 Campaign page views




                                                                          14
Campaign Delivery: Social Media


  YouTube Activity


  55,650 visits to our
 YouTube channel


  2,283 new
 subscribers, which
 represents a 613%
 increase




                                  15
Campaign Delivery: Social Media


      Twitter Activity


  2,244 new Twitter
 followers, representing a
 14% increase


 The campaign
 generated 39.1K clicks on
 tweets (links, accounts
 and hashtags)


 203 influencers (40+
 klout) engaged with the
 campaign on Twitter


                                  16
Campaign Delivery: Link Building with Influencers

•     37 Arduino Starter kits sent to influencers and bloggers around the world inviting
      them to try the new product and talk about our video tutorials, and leading people to
      our YouTube channel.

•     We've reached a more than 30 posts worldwide with medium and high ranked
      influencers:




http://www.harvestworks.org/new-arduino-kits-arrived/
http://yearofopensource.net/my-first-play-with-the-arduino/
http://www.shareable.net/blog/getting-technical-with-open-education
http://vimeo.com/54764324
http://www.flickr.com/photos/tamberg/8232709046/in/photostream
http://www.eldiario.es/cuadernomedialab/iniciacion-Arduino-aprender-electronica-estilo_6_76352367.html
http://htca.us.es/blogs/newsfablab/2012/12/02/recibido-en-el-fab-lab-arduino-starter-kit-de-rs-para-su-testeo/
http://hi-tech.leonardo.it/arduino-starter-kit-review-il-regalo-perfetto-pre-un-geek/
http://codasign.com/arduino-starter-kit
http://boingboing.net/2012/11/29/arduinos-co-creator-explains.html
...
Campaign Delivery: Email Program




  3,094 contacts subscribed to our
 e-mail program


  The emails registered an Unique
 Open Rate of 56,30% and Unique
 CTR of 36,59%




                                      18
Campaign Delivery: Digital Advertisement

         Activity            Impressions                 Clicks                  CTR
   Search Ads                      3,121,861                   57,985                  1.86%
   Display banners               43,905,457                  139,702                   0.32%

Search CTR is very very good for social campaigns like this where people are looking for information
   therefore they prefer non commercial links. The CTR of 0.32% for Display activities (GDN and
  Youtube) is excellent as well! The average CTR of Display campaigns is normally below 0.15%.




                                                                                                   19
Campaign Delivery: SEO and PR Circulation


  RS Website on the first page of
 the Google seach results




                                            20
Campaign Results

Awareness

 361,819 video views...
 229% over the objective of 110,000 views

Revenue Generation

   Total revenue of £ 671, 334...
   More than 640% over the objective
   More than 3,000 units of the Arduino starter kit sold in a total of £ 198,219
   Sales of £ 473,115 from Arduino related products and accessories
   A 47% uplift of the old Arduino offer compared to previous year



                                              Campaign Launch

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RS_Arduino_campaign_mar13

  • 1. Arduino Campaign Project March, 2013 RS Components Group ecommerce
  • 2. Background What is Arduino? Arduino is an open-source electronics prototyping platform based on flexible, easy-to-use hardware and software. It's intended for artists, designers, hobbyists, and anyone interested in creating interactive objects or environments. The company moved from selling 200 boards when it started in September 2005 to more than 220.000 pieces up to January 2011. Specialized magazines such as Make and Wired often mention Arduino in their articles. Moreover, newspapers such as the New York Times also discussed Arduino. In particular, “Il Sole 24 Ore” featured Arduino in its list of the ten innovations of the decade, along with Apple, Facebook, Google and Wikipedia. In addition, companies such as Microsoft and Apple use Arduino for prototyping. So do the universities MIT and NYU, among others. RS has been selling Arduino for the past several years and since then has been one of the popular product among the R&D customers. Our plan Arduino plans to launch its latest edition of its development kit in September and they are giving RS an exclusive period offer to sell the product ahead of our competitors. We want to create a big social buzz around the new kit and reinforce our co-branding in order to lead the Electronics community to RS by using a social-media-driven marketing approach as well as RS customized Arduino video tutorials. 2
  • 3. Campaign Objectives and KPI’s OBJECTIVES • Awareness We want to create awareness (both existing customers and new prospects) and build technical credibility so that RS is recognized as the place to buy the New Arduino Starter Kit and find tutorials on how to use it. • Revenue and Demand Generation Using the advantage of exclusive offer, we want to maximise the sales of Arduino new starter kit as well as the associated products featured in the videos. KPI’s • Awareness (# of video views) • Web traffic • Email lead contacts • Twitter followers • Sales of Arduino kits and other products associated with it 3
  • 4. Targets Electronics Community • Students and Teachers • Developers and Designers • Engineers Social Media Influencers • Influential people within the Electronics Community • Bloggers Makers • Any individual with an idea of a project and a desire to make something 4
  • 5. The offer The NEW Starter Kit The new Arduino Starter Kit is an educational kit including a open-source electronics prototyping platform based on flexible, easy-to-use hardware and software. Is a kit thought with the precise intent of learning how to use an Arduino and the base of electronic by discovering. This goal is performed asking to the beginner to do some different projects using his Arduino with the different components contained in the box. The kit contains a complete list of materials, useful to follow the 10 video tutorials from Massimo Banzi and to start building on your own. RS Stock Number: 761-7355 5
  • 6. The offer Video Tutorials • RS & Arduino will produce RS exclusive 10 video tutorials on the use of the latest Arduino kit. • All videos will be featured by Massimo Banzi, creator and a popular icon of Arduino, and will be “RS” branded. • Each video has an innovative theme – using Arduino and what you can do with it. These tutorials are presented in a booklet who show them in order of complexity. Step by step new elements and new knowledge are introduced. • The videos will be posted on YouTube and embedded into RS and DesignSpark websites and will be for worldwide distribution. • 1st and 2nd videos will be launched at the time of campaign go-live and subsequent videos every week to follow (leading to email and social media subscription). Massimo Banzi is already a very Also, try to search for “Arduino” in Youtube and you will find popular icon for Arduino and has thousands of videos created by engineers and hobbyists produced many “viral” videos using showing off their creative gadget they created using Arduino products. Arduino – this tells how popular Arduino is among engineers. http://www.youtube.com/watch?v=ZDOPEr-_LLY 6
  • 7. Who is Massimo Banzi? About Massimo Massimo Banzi is one of the world’s leading technologists and co- founder of the Arduino project. He is an Interaction Designer, Educator and Open Source Hardware advocate. He has worked as a consultant for clients such as: Prada, Artemide, Persol, Whirlpool, V&A Museum and Adidas. Massimo is also the author of “Getting Started with Arduino” published by O’Reilly. He is a regular contributor to the italian edition of Wired Magazine and Che Futuro, an online magazine about innovation. He currently teaches Interaction Design at SUPSI Lugano in the south of Switzerland and is a visiting professor at CIID in Copenhagen. Banzi at TED 2012 Social Influence • Wired appointed Massimo as one of the ten most influential CEOs of the Web • #17 of the TOP 100 IOT Thinkers 2011 by Postcapes™ • More than 6.8K followers on Twitter and creates content that is spread throughout his network and drives discussions • He speaks regularly on the impact of open source communities on innovation and production and has a strong influence on the topic • His videos are watched by 10,000s of people worldwide • Influence over different segments of the market: teachers, students, developers and even a Senior Editor at CNN 7
  • 8. Multi-channel Campaign Structure Direct Email PPC Social Media PR Design Spark Advertisement SEO External Traffic Sources Drives traffic Homepage RS Online DS YouTube Arduino Page Arduino Page RS Channel Search Browse (Product Category) Buy & Follow Learn Arduino Watch Arduino Inside RS Online Arduino Traffic Source RS Online LineLevel Arduino page 8
  • 9. RS Online Arduino Campaign Page (Buy & Follow Arduino) The Arduino Campaign Page will work as a Arduino portal during the campaign period with the main objective to encourage people to buy Arduino products and related ones. Revenue Generation There will be a link to the product (to the new starter kit) and also a link to the related products, which will be basically the accessories used by Massimo Banzi on the videos and other related products. Awareness It will show all the videos available with a special space to the latest video launched for people to follow the tutorials. Lead Generation There will also be a form for people to subscribe to our e-mail program in order to generate new leads and a twitter feed with a special #tag in order to capture all the buzz generated by our campaign. 9
  • 10. DesignSpark Arduino Page (Learn Arduino) The DS page for Arduino will be a Design Centre with the objective to enhance/facilitate the social conversation about Arduino and to provide knowledge of how to use it in a structure similar to the Raspberry Pi page (http://www.designspark.co m/theme/raspberrypi). Awareness It will show technical info, documentation available, the tutorial videos and more resources. Revenue Generation There will be a link to the line level page. 10
  • 11. YouTube RS Customized Channel (Watch Arduino) The YouTube channel will be where the videos are uploaded, but with some other features. It will have 3 different tabs: Arduino, Raspberry Pi and Shop. Awareness It will hold all the videos available with a dedicated space to the latest video launched. It will also have a tweeter feed to capture the buzz. Lead Generation The “More Arduino Videos” red button will lead to the RS Campaign page and we also have the subscribe option for YouTube followers. Revenue Generation There will be banners to promote the Arduino new kit and products related and a SHOP tab with the most popular products related to Arduino and Raspberry Pi. 11
  • 12. Communications Plan Social-Driven Campaign First time in the history of RS Marketing that we are launching an embracing campaign at such intensity, with a special focus on social activities: Social Media Digital PR Email Objectives: To drive traffic to the RS Objectives: To generate coverage of the Objectives: To drive traffic to the RS Campaign page and increase the follow campaign within influential outlets of the campaign page and build a relationship base of the RS Electronics Twitter make community by spreading the with new subscribers to the program. account in Arduino enthusiasts. content of videos and produce a WoM (Word of Mouth) effect focusing on "smart Activity: 2 emails: Activity: Twitter messages with the aim comment“. 1. Dedicated Arduino e-mail to our entire to: database. - Generate awareness of the campaign Activity: We expect to involve at least 20 bloggers and 3 major outlets through a 2. Program: weekly e-mail for those who - Create interest about each video outreach activity. subscribe on our Campaign page to - Update customers about the kit inform of new video launch - Share parts used in each video Outreach Mix: Influencers and Young Engineers who blog. Strategy: - Build relationships with the campaign’s - Invite people to visit our page, to watch evangelists Strategy: the videos and to subscribe to the - Activate the influencers into providing Arduino e-mail program. Strategy: Messages with informal tone of - Update and communicate of new video feedback on the videos and showing off voice and a friendly and flexible approach "smartness“. launches, send more info about Arduino - Activate students/Young bloggers into and encourage to buy Arduino products Accounts: and related articles. showing off their technical creations. Main: @RSElectronics | @DesignSpark Secondary: Europe/Apac TBD: @Alliedelec 12
  • 13. Campaign Launch: 2nd of October, 2012 13
  • 14. Campaign Delivery: RS Website  More than 230,000 sessions generated from external traffic: YouTube, Twitter, PPC, Google Display Banner and Email...  563,667 Campaign page views 14
  • 15. Campaign Delivery: Social Media YouTube Activity  55,650 visits to our YouTube channel  2,283 new subscribers, which represents a 613% increase 15
  • 16. Campaign Delivery: Social Media Twitter Activity  2,244 new Twitter followers, representing a 14% increase The campaign generated 39.1K clicks on tweets (links, accounts and hashtags) 203 influencers (40+ klout) engaged with the campaign on Twitter 16
  • 17. Campaign Delivery: Link Building with Influencers • 37 Arduino Starter kits sent to influencers and bloggers around the world inviting them to try the new product and talk about our video tutorials, and leading people to our YouTube channel. • We've reached a more than 30 posts worldwide with medium and high ranked influencers: http://www.harvestworks.org/new-arduino-kits-arrived/ http://yearofopensource.net/my-first-play-with-the-arduino/ http://www.shareable.net/blog/getting-technical-with-open-education http://vimeo.com/54764324 http://www.flickr.com/photos/tamberg/8232709046/in/photostream http://www.eldiario.es/cuadernomedialab/iniciacion-Arduino-aprender-electronica-estilo_6_76352367.html http://htca.us.es/blogs/newsfablab/2012/12/02/recibido-en-el-fab-lab-arduino-starter-kit-de-rs-para-su-testeo/ http://hi-tech.leonardo.it/arduino-starter-kit-review-il-regalo-perfetto-pre-un-geek/ http://codasign.com/arduino-starter-kit http://boingboing.net/2012/11/29/arduinos-co-creator-explains.html ...
  • 18. Campaign Delivery: Email Program  3,094 contacts subscribed to our e-mail program  The emails registered an Unique Open Rate of 56,30% and Unique CTR of 36,59% 18
  • 19. Campaign Delivery: Digital Advertisement Activity Impressions Clicks CTR Search Ads 3,121,861 57,985 1.86% Display banners 43,905,457 139,702 0.32% Search CTR is very very good for social campaigns like this where people are looking for information therefore they prefer non commercial links. The CTR of 0.32% for Display activities (GDN and Youtube) is excellent as well! The average CTR of Display campaigns is normally below 0.15%. 19
  • 20. Campaign Delivery: SEO and PR Circulation  RS Website on the first page of the Google seach results 20
  • 21. Campaign Results Awareness  361,819 video views...  229% over the objective of 110,000 views Revenue Generation  Total revenue of £ 671, 334...  More than 640% over the objective  More than 3,000 units of the Arduino starter kit sold in a total of £ 198,219  Sales of £ 473,115 from Arduino related products and accessories  A 47% uplift of the old Arduino offer compared to previous year Campaign Launch