2. GROUP # 01
Mr. Syed Umais
Mr. Gulzaib Awan
Mr. Ali Awais
Mr. Ahmad Faraz
4. INTRODUCTION TO COMMUNICATION
Communication is the process of
passing information and
understanding from one person to
In other words it is a process of
transmitting and sharing ideas,
opinions, facts and values etc to
5. BASICS OF COMMUNICATION
These are some basic communication
skills necessary for effective
communication in any environment.
"Reading" is the process of looking at a
series of written symbols and getting
meaning from them. When we read, we
use our eyes to receive written symbols
(letters, punctuation marks and spaces)
and we use our brain to convert them
into words, sentences and paragraphs
that communicate something to us.
By reading we mean to have ideas of
A 'Written Communication' means
the sending of messages, orders or
instructions in writing through letters,
circulars, manuals, reports, telegrams, office
memos, bulletins, etc. It is a formal method
of communication and is less flexible.
In other words we are describing
or expressing our thoughts through writing.
Listening is the ability to accurately
receive and interpret messages in the
communication process. Listening is key to all
effective communication. Without the ability to
listen effectively, messages are easily
misunderstood. Effective listening is a skill that
underpins all positive human relationships.
Public speaking is the process of
communicating information to an
audience. It is usually done before
a large audience, like in school,
the workplace and even in our
personal lives. The benefits of
knowing how to communicate to
an audience include sharpening
critical thinking and verbal/non-
verbal communication skills.
10. TYPES OF COMMUNICATION
There are some basic types of communication we use on
Verbal oral face-to-face.
11. Formal Communication:-
Formal communication refers to
interchange of information officially. The
flow of communication is controlled and is
a deliberate effort. This makes it possible
for the information to reach the desired
place without any hindrance, at a little
cost and in a proper way.
12. Informal Communication:-
The Informal Communication is
the casual and unofficial form of
communication wherein the information
is exchanged spontaneously between
two or more persons without conforming
the prescribed official rules, processes,
system, formalities and chain of
13. Visual Communication:-
Visual communication is the
transmission of information and ideas
using symbols and imagery. It is believed
to be the type that people rely on most
and includes signs, graphic designs, films,
typography, and countless other examples.
There is evidence to suggest that it is the
oldest form of communication.
15. BENEFITS OF COMMUNICATION
There are unlimited benefits of effective
communication. Some of these are:-
Preventing or resolving problems.
Providing clarity and direction.
Creates better relationships.
Promotes team building.
16. Role of efficiency in professional life.
Advancing your career.
The ability to influence others and build
Have higher self-esteem.
17. Building Trust:-
Effective communication fosters
trust with others. Your ability to listen
attentively and embrace different point of
view help others trust that you are making
optimal decisions foe everyone in the
group. As you serve as a role model,
distrust will extend to your team and they
will feel as through they can trust their
team mates to fulfil their duties and
18. Preventing or resolving problems:-
The ability to communicate
effectively plays a large role in the solving
conflicts and preventing potential ones
from arising. The key is to remain clam,
make sure all parties are heard and find a
solution that is idea for everyone involved.
19. Providing clarity & direction:-
With effective communication skills, you’re
able to deliver clear expectations and objectives
for your team. This involves finding constructive
way to point out when something is not working
as well as providing helpful feedback to get
people back on track. They will understand their
specific tasks and responsibilities, as well as those
of their team mates, which will help eliminate
conflicts and confusion.
20. Creates better relationships:-
Good communication also improves
relationship, both with employees and in
your personal life with friends and family
members. Listening carefully and offering
quality feedback help people to feel heard
and understood. This, in turn, nurtures
21. Increases engagement:-
With people feeling more confident in
their work and in their understanding of what
they need to do, they become more engaged with
their work as a whole. According to a recent study.
Exploring the psychology of employee
engagement, only 15% of adult employees are
engaged with their employers. By prioritizing
effective communications, you can increase
engagement, and thus boost satisfaction, among
your team members.
22. Improves productivity:-
When team members understand
their roles, the roles of others and your
expectations, they can focus more on their
work and less on workplace issues. With
effective communication, conflicts are resolved
quickly, employees can better manage their
workload and destructions are minimized.
These benefits contribute to greater
productivity for you and your team.
23. Promotes team building:-
With improved communication,
team members will be better able to rely on
each other. You will not have one team
member feel as through they have to carry and
entire group. This improved division of labor
will encourage positive feelings and
relationships between the team members,
which leads to improve moral and work
24. Role of efficiency in professional life:-
Communication plays an essential
role in increasing efficiency of employees.
Employees need to interact with each other
more often to break the ice and feel
comfortable at the workplace. Problems arise
when information does not flow in its desired
form. Effective communication facilitates free
flow of information among employees and
reduces misunderstandings and confusions.
Effective communication ensures that
everyone is on the same page.
25. Advancing your career:-
Career advancement refers to
the upward progression of one’s career.
An individual can advance by moving
from an entry-level job to a
management position within the same
time, for instance, or from one
occupation to another.
Effective business networking is
the linking together of individuals who,
through trust and relationship building,
become walking, talking advertisements for
one another. Keep in mind that networking
is about being genuine and authentic,
building trust and relationships, and seeing
how you can help others.
27. The ability to influence others and build
The ability to influence is an
essential leadership skill. To influence is to
have an impact on the behaviors, attitudes,
opinions and choices of others. Influence is
not to be confused with power or control. It's
not about manipulating others to get your
28. Have higher self-esteem:-
Self-esteem is the way people feel
about themselves. We can improve our own
self-esteem by learning better
communication skills, and achieving personal
goals that make us feel good about
ourselves. We can also build other people's
self-esteem by giving them compliments and
encouragement in the things they are doing.