Under the Knife: Plastic Surgery for Classic Software

•

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How can you tackle the process of updating a mature interface? In this presentation, I will discuss our team’s approach to quickly transform the look and feel of GoToMeeting, GoToWebinar and GoToTraining for Mac over a period of four months. Learn how we kept our project on track by saying no to all but the most essential improvements, and how we incorporated design feedback without falling prey to out-of-scope requirements. I'll explain my design process and how I supported the team in my role as scrum master. You will see visual design changes that were tried and discarded, and most importantly, what impact the visual changes had on our user community. This talk will cover what can realistically be done in a short period of time to improve your interface without overcommitting, and where to go after the first release.

Technology

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Jessamyn Miller

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GoToMeeting
Windows
Before After

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A real tweet

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Windows Mac

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Mac + Windows = baby

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Timeline
• July to October 2015
• Engineering ships by Oct. 30
• Customers receive Nov. 15
Ship it!

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Project charter
• Mission
• Scope
• Epic

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Mission
For ___the ___ is ___ that unlike ___will ___.

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Set project scope
Everything we want to do
What we
can handle

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Everything we wanted to do
• Auto-layout (faster
localization and easier
de-coupling)
• Communications plan for
Mac upgrade to Refresh
• Communications plan for
Mac 10.7 deprecation
• Discontinue support for
Mac 10.7 (advocate to
upgrade to higher build
or offer instant join)
• Join ﬂow changes for
mac 10.6-7 to host in
browser (to allow
deprecated users to
continue to organize
meetings)
• SPIKE to investigate if
10.7 users can use the
same build
• Support Mac 10.11 El
Capitan
• Control panel changes
for G2MWT:
• New colors to match rest
of look and feel
• New images to match
rest of look and feel
• Add Sightboard support
• Add Mac outlook plugin
install links (once
integration team builds
plugin)
• support Retina display
• Deprecate OS 10.8
• Re-size panels
• Dragging out panels
• Add drawing tools
• Active speaker
experience LITE
• Dialogs and tips
• Recording manager
• Pre-session UI
• Audience view
• Video sharing
• Windows reskin for
G2WT

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IN
Colors
Icons
Buttons
Tech debt
OUT
Text changes
Layout changes
New features

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Our epic in JIRA

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Assets

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from Mac assets wiki
ﬁlename
old asset
old size
new asset
new size
description
new asset @2x
new size @2x

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old new
new@2x

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Before After

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After
Before

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Text

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9pt
10pt
11pt
12pt
Before

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12 pt system font
10.9 Mavericks Lucida Grande
10.10 Yosemite Helvetica Neue

10.11 El Capitan SF UI Text

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Color

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Restricted palette
• Background colors
• Neutral colors
• Action colors
• Normal/hover/press pattern
• Borders
• Text colors

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feather weight

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dark ’n stormy

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lady grey

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Orangina

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July 24

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August 20

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yes no
Disabled state

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Button size
yes no

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“do no harm”

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Current New

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style guide

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Classic Mockup Release

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Grab Tab

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Screensharing

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Attendees

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Webcams

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Chat

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You can do this
• Deﬁne a mission and set a scope
• Update images
• Update colors
• Clean up text

What's hot

Empathy is a hot topic in business lately. Teams who go outside their organization to develop empathy for their customers are crafting winning products that deliver on the wants, needs, and desires of their audiences. But empathy not only plays a critical role with those we serve; it also has a vital role inside the team–collaboration is enhanced and individuals are empowered when their own needs and goals are understood. This panel will explore the science of empathy and discuss how empathy fits inside our teams and outside with those our experiences are meant to serve. We’ll share our perspectives on the positive impact of an empathetic mindset, offer tips on how to cultivate empathy within your own organization, and answer questions you may have. Our moderator is a UX Strategist and our panelists include a Psychiatrist, a UX Research Consultant and Published Author, a Design Executive, and a UX Manager.

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Anyone who has done UX work in Asia knows that Asian websites typically feature more visually complex designs, with a greater density of information and interactive elements, than those from America and Europe. Observers have offered a number of explanations for this difference, including a greater cultural need for security and information, higher Internet bandwidth, a less mature UX ecosystem, and more complex urban environments. Drawing on recent research in experimental psychology, we argue that a tendency in Asian cultures towards more contextually rich and relational processing in comparison to American and European cultures can explain many of these differences. Next, we examine emerging findings that suggest similar cognitive tendencies exist based on religion, region, class, political orientation. We conclude with a summary of best practices for designing user experiences across cultural contexts, emphasizing the importance of local knowledge and user research in the increasingly diverse world of UX.

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You want to truly know the people you’re designing for. But how can you quickly mine a rich history chock-full of routines, worries, motivations, beliefs and needs? You need to embrace participant exercises, whether in an individual interview or as part of a focus group, whether as pre-work or during the research session, whether over WebEx, in a usability lab, or on a participant’s coffee table. In this workshop you’ll: Learn how to use participant exercises to get better, deeper responses and insights during research. Get acquainted with nine exercise types and understand the basics to create and use each. Immediately apply what you learn to a research project in order to expand your understanding. Participant exercises empower people to explore, describe and interpret their own behavior and thoughts. These exercises create a vital bridge between design researchers and participants—extending the value of your interviews and observation.

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Strategic User Experience Management

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This presentation takes a hard look at prototyping and provides a framework for assessing the prototyping needs of a team or project. If you have a “standard approach” to prototyping this session will help you re-think your prototyping strategy. If your prototypes are usually created in a similar way, this session will help expand your knowledge of prototyping and ways you can change what you’re doing to be more effective and efficient. Presented at UXPA 2016 in Seattle, WA on June 2, 2016

Prototyping - 4 Strategic Factors for Designers - UXPA 2016

Lyle Kantrovich

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When driving, we use GPS to navigate in real time, with immediate recalculations around obstacles. We know our goal, and technology supports our movement. Yet association technology management is different with multiple departments travelling individual routes with interim destinations in the larger journey. How can we better use roadmaps to plan our technology journeys and keep everyone in sync? Gain insights to help you coordinate organization and technology goals across parallel initiatives and departments. Evaluate roadmap-building techniques, strategies for creating a common vision, tools to align member/user goals with organizational goals, and tactics to course-correct along the journey.

Aligning Your Organization's Strategic Direction, Roadmaps, and Technology, A...

Design for Context

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Agile Prague 2016 - UX is team work

Mariana Morris

Video available: http://www.designforcontext.com/insights/simplicity-web-application-design Simplicity is one of the most important principles of design. It has been a pillar of design thinking for a very long time -- long before the advent of human factors, usability, and user experience. But, realistically, simplicity isn’t always simple. Commercial software, enterprise applications, software as a service (SaaS), and other highly interactive applications often have no choice but to do a great number of things, because they support a range of real world tasks, some of which are complex. In this UXPA 2015 presentation, we discuss what to try when removing functionality or features isn’t an option. We provide practical questions to ask when deciding whether and how to simplify an application. And we summarize proven design techniques to use when simplifying applications, illustrated with examples from real projects.

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Design for Context

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What's hot (20)

Empathy at Work: Explaining the Who, What, Why and How

Who's Using Our Product? A Story of Enterprise UX Research

This Makes Me Feel :) : Capturing Emotions in UX

Career Crossroads: Navigating Your Next Professional Move

Ethnography in Odd Places

How do Asian and Western websites differ, and why? Recent findings in experim...

Presumptive Design: "It's not research! We're getting stuff done!"

Building a product content strategy practice

Kapow! Participant Exercises for Powerful Research

Strategic User Experience Management

Prototyping - 4 Strategic Factors for Designers - UXPA 2016

Storytelling and the Art of Getting the Design Job

Aligning Your Organization's Strategic Direction, Roadmaps, and Technology, A...

User Experience Design Considerations for Multi-Museum Collaborations

Designing Great Dashboards for SaaS and Enterprise Applications

Design Rationale: 10 Steps to Killing it in Design Reviews

Design Method for Visualizing Complex Data for Users

Agile Prague 2016 - UX is team work

Simplicity in Web Application Design - UXPA2015

Designing the Next Generation of Search User Experience - Duane Degler and Li...

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Why dashboard design should be (but usually never is) based on cognitive scie...

UXPA International

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UXPA International

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UXPA International

What if there was a way to take advantage of the benefits of group sessions without losing the individual depth of findings of 1:1 sessions? Over the last 7 years, our team has applied numerous research methods to align with client needs and research goals. Having discovered firsthand that no research method is perfect, the team has created a new approach to group-based research. Inspired by Co-Design, Focus Groups, and Contextual Inquiry, we’ve combined individual activities with group sessions in order to bring to light individual’s experiences, motivations, and ideas without losing the creative aspect of the group dynamic. The approach, Collaborative Experience Mapping, allows participants to provide individual in-depth feedback while avoiding many of the pitfalls of group-based research. We will present an interactive deep-dive into the nuances of our methodology; explain what we’ve learned throughout our projects and how you can apply it to your own research efforts.

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UXPA International

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UXPA International

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01 ignite final-ethical issues in ux

Why dashboard design should be (but usually never is) based on cognitive scie...

IGNITE: How to Accidentally Create a Viral UX Infographic - Jennifer Aldrich

Beyond just usability: desirability testing (Susan Mercer)

“Faux”cus Groups: Reimagining Groups to Uncover Behavioral Insights in User R...

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If it can go wrong, it will! How to bulletproof your user research. (Kathi Ka...

Similar to Under the Knife: Plastic Surgery for Classic Software

Many SaaS and enterprise applications today provide dashboards giving users an overview of how their business is performing and summarizing the work that needs to be done. Dashboards present a great opportunity to improve user experience by providing quick answers to users’ common questions, but they are also full of potential pitfalls for design. As UX design consultants, we are frequently asked to design (or redesign) dashboards for applications, and through that experience we have established best practices for dashboard design. We will discuss our approach to ensuring a good user experience for dashboards, focusing on 9 principles of UX design that are particularly relevant and illustrating them with real project examples.

Designing Great Dashboards for SaaS and Enterprise Applications

UXPA International

Presentation by Lisa Battle at the UXPA2016 conference in Seattle, WA, on June 1, 2016. What kind of first impression is your web or mobile application making? It may not be what you would hope. Many SaaS applications’ free trials are used only once. Sources say that most mobile apps are downloaded, used once and deleted. First time user experience, while critical to product success, may not be getting the attention it deserves. During onboarding, a first-time user must transition from novice to an engaged, active and repeat user. They must immediately recognize what they can do, how they can do it, and why it benefits them. This talk presents design principles for great onboarding experiences that engage and inform new users, helping them become productive quickly. We discuss how to convey your value proposition, guide setup, remove barriers, streamline initial tasks via smart defaults, provide walkthroughs, and instruct at the point of use, drawing on examples from web applications, mobile apps, and devices.

First Impressions Matter: Onboarding for First Time Users

Design for Context

Mature Products: The Cycle of UX Reinvention UXPA 2016

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These are the slides from Amanda Stockwell's 2016 UXPA workshop, "Using UX Skills to Shape Your Career." This presentation covered the unique challenges that UX professionals face when crafting their career path and finding roles that are both appropriate fits for their existing skillsets and offer opportunities to grow. It helps the attendees understand UX career options and craft their work samples and personal interactions to maximize their chances for success, whatever that looks like to them. Participants will learn to use the core concepts they utilize for their project work to how they present themselves and their work. We covered: The varying career paths within UX and definitions of success Information on what employers are looking for in UX professionals Ways to utilize existing UX skills to illustrate strengths and articulate value within a work environment or to potential employers Tips to improve work samples to demonstrate expertise

UXPA 2016 - Using UX Skills to Shape Your Career

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UXPA_2016_Keynote_Template_4_3

Sarah Garcia

This presentation will approach the unique challenges that UX professionals face when crafting their career path and finding roles that are both appropriate fits for their existing skillsets and offer opportunities to grow. It will help the attendees understand UX career options and help them craft their work samples and personal interactions to maximize their chances for success, whatever that looks like to them. Participants will learn to use the core concepts they utilize for their project work to how they present themselves and their work. I’ll cover: The varying career paths within UX and definitions of success Information on what employers are looking for in UX professionals Ways to utilize existing UX skills to illustrate strengths and articulate value within a work environment or to potential employers Tips to improve work samples to demonstrate expertise Methods to present and brands oneself

Using UX skills to craft your career

UXPA International

Siri, Cortana, Alexa - voice recognition is going mainstream. What does this technology mean for your business? How does speech fit with the internet of things, with virtual agents, or in the enterprise space? Crispin Reedy, a voice interaction designer with over 10 years of experience, and the president of the Association for Voice Interaction Design, will review the current state of speech recognition and natural language technologies, discuss how they fit in the emerging landscape of distributed devices, and discuss techniques and methods to evaluate these interfaces.

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Why can’t other people in your organization see what you see? That UX insights you uncovered will revolutionize your company and delight your customers like never before! Doesn’t everyone “get” UX nowadays? The truth is more complicated than just recognizing UX value: Your professional goals and focus are different than those of others in your organization (e.g., C-Suite, Product Managers, Marketers, Developers) by design. What to do? Learn how to position and present your work for maximum uptake to ensure UX has a sizeable and valuable impact on your products and customer experience. We reveal what we have learned – often the hard way – about linking UX research and design with organizational goals and strategic directives. With a little planning, you can to ensure your creative UX work has an influence and actually sees the light of day when the product is launched. #UXPA2016

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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2A6lx09. Dave Casper talks about how modern data science and algorithms are being applied to "fight machines with machines". Filmed at qconsf.com. Dave Casper is CTO at Moogsoft. Previously, he served as Senior Vice President and Executive Director at several of the world's largest financial institutions, including UBS, Merrill Lynch, Bank of America, and Deutsche Bank and also co-chaired the Open Data Center Alliance Infrastructure Group.

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Demos of the new reporting interface in Cognos Analytics 11. View the webinar video recording and download this deck: http://www.senturus.com/resources/demo-report-authoring-cognos-analytics/. We show you how authoring works in Cognos Analytics 11 and how it contrasts to Cognos BI 10. We go deep on various aspects of report creation including: new vs. legacy templates, adding new report data, creating calculations, new data discovery features, new OLAP features. Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.

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UX research at Napster: A Product Manager’s perspective

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Demos showing the new reporting interface in Cognos Analytics. View the webinar video recording and download this deck: http://www.senturus.com/resources/demo-report-authoring-cognos-analytics/. We show how authoring works in Cognos Analytics 11 and how it contrasts to Cognos BI 10. Topics include: new vs. legacy templates, adding new report data, creating calculations, new data discovery features and new OLAP features. Senturus, a business analytics consultancy, has a resource library with hundreds free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.

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User experience can be drastically elevated by combining data science insights with user-based insights from research. Data analytics on its own can make themes and correlations difficult to explain and to provide accurate recommendations. For example, themes identified via large global surveys and usage data can be better understood with UX insights from focused user research, such as user interviews and/or cognitive walkthroughs. This presentation will highlight the complimentary nature of data science and UX and will focus on the benefits of bringing the two disciplines together. This will be buttressed with practical examples of enterprise projects and applications that combined data and skills from the two disciplines, guidance on how the two disciplines can better work together, and the skills needed to improve as a UX professional when working with data science teams.

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Users do not always accurately describe what they mean or feel. There are many reasons for this, ranging from politeness to poor introspection, to lack of sufficient technical vocabulary. Fortunately, UX researchers have tools in their trade to deduce what was really meant. We call this UX Fracking, a mixed methods approach that is optimized for extracting hidden user insights. We will illustrate the dangers of inadequate, superficial research, and how this may lead to outcomes incapable of addressing the users’ core issues. We will explore ways to avoid these pitfalls by leveraging mixed research methods to test hypotheses about the users’ intent and needs. This starts with a thorough understanding of who the user is, their goals, and how they work today, to an approach that combines surveys, interviews, and comment analysis with behavioral observation, and finally, validating the newly discovered user insights with the users themselves.

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