Suche senden
Hochladen
Experience Streams in Cross-Channel Service Design: Leveraging Stats and Insights
•
0 gefällt mir
•
560 views
UXPA International
Folgen
Presented by: Alberto Ferreira Tuesday, June 6, 2017
Weniger lesen
Mehr lesen
Präsentationen & Vorträge
Melden
Teilen
Melden
Teilen
1 von 51
Jetzt herunterladen
Downloaden Sie, um offline zu lesen
Empfohlen
22 really useful customer retention stats from across the web covering customer retention, customer service, customer feedback, customer profitability and more.
22 really useful customer retention stats
22 really useful customer retention stats
Customer Thermometer
Stefanini Tech Team - Help Desk to Service Desk - HDI Motown October 2011 Chapter Meeting
Stefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service Desk
IT Service and Support
This presentation illustrates some basic dashboard types created using Cosmos Studio, for Call Centre market research. All the charts in the deck were created 100% in the user interface of Cosmos Studio, with no bespoke development. Contact enquiries@kicktag.co.uk for more info.
Cosmos data visualisation call centre example - q3 2012
Cosmos data visualisation call centre example - q3 2012
Kicktag Web Solutions Ltd
A strategy for testers in Continuous Delivery Context (DevOps)
Shift Left, Shift Right and improve the centre
Shift Left, Shift Right and improve the centre
Augusto Evangelisti
One of the things we’re always hearing about social media is how it’s changing the business landscape for companies of all sizes. What we don’t always hear, though, is how you can be part of these changes, whether it’s from your own business point-of-view, or that of your social media-enabled customers. To help with this, we’ve put together this presentation that shares some of the more useful statistics of the most popular social networks, as well as some ways you can use this information to build a social media strategy into your other marketing efforts.
From Stats to Strats - Using Social Media Statistics to Plan an Integrated Ma...
From Stats to Strats - Using Social Media Statistics to Plan an Integrated Ma...
Kayak Online Marketing
Contemporary trends in IT Service Management
Game changers in ITSM by Annemarie Wolfrat
Game changers in ITSM by Annemarie Wolfrat
TOPdesk
A customer service-self service presentation on the shift left method.
Shift left v3 (1)
Shift left v3 (1)
GrahamMoreno
Building a service knowledge dashboard
Building a service knowledge dashboard
Dekkinga, Ewout
Empfohlen
22 really useful customer retention stats from across the web covering customer retention, customer service, customer feedback, customer profitability and more.
22 really useful customer retention stats
22 really useful customer retention stats
Customer Thermometer
Stefanini Tech Team - Help Desk to Service Desk - HDI Motown October 2011 Chapter Meeting
Stefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service Desk
IT Service and Support
This presentation illustrates some basic dashboard types created using Cosmos Studio, for Call Centre market research. All the charts in the deck were created 100% in the user interface of Cosmos Studio, with no bespoke development. Contact enquiries@kicktag.co.uk for more info.
Cosmos data visualisation call centre example - q3 2012
Cosmos data visualisation call centre example - q3 2012
Kicktag Web Solutions Ltd
A strategy for testers in Continuous Delivery Context (DevOps)
Shift Left, Shift Right and improve the centre
Shift Left, Shift Right and improve the centre
Augusto Evangelisti
One of the things we’re always hearing about social media is how it’s changing the business landscape for companies of all sizes. What we don’t always hear, though, is how you can be part of these changes, whether it’s from your own business point-of-view, or that of your social media-enabled customers. To help with this, we’ve put together this presentation that shares some of the more useful statistics of the most popular social networks, as well as some ways you can use this information to build a social media strategy into your other marketing efforts.
From Stats to Strats - Using Social Media Statistics to Plan an Integrated Ma...
From Stats to Strats - Using Social Media Statistics to Plan an Integrated Ma...
Kayak Online Marketing
Contemporary trends in IT Service Management
Game changers in ITSM by Annemarie Wolfrat
Game changers in ITSM by Annemarie Wolfrat
TOPdesk
A customer service-self service presentation on the shift left method.
Shift left v3 (1)
Shift left v3 (1)
GrahamMoreno
Building a service knowledge dashboard
Building a service knowledge dashboard
Dekkinga, Ewout
Imagine creating experiences for your rookie designers’ first couple years that are rewarding, enriching, and full of learning — without taking all your time or energy to manage. We’ll share techniques any team leader can put into practice using real-life examples from associate programs, apprenticeships, and internships. Topics include onboarding, varied work challenges, developing multiple capabilities, buddy systems, group sharing, guest speakers, time with executives, and mentorship. We’ll also share how to operationalize learning, soft skills like communication and collaboration, setting boundaries, time management, achieving deep work, and more skills we all wish we were explicitly taught early on. We’ll focus on modern-day associate programs, but even if you can’t create a full-fledged program, you’ll leave this session with ideas to use with your fledgling professionals. The benefits go beyond efficiency; it’s a foundation for culture, camaraderie, autonomy, and mastery.
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...
UXPA International
Digital advances are being made at a rapid-fire pace, yet disability inclusivity continues to fall short of the digital revolution. As the number of people living with disabilities rises, the time to take digital accessibility to the next level is now. Let’s disrupt inaccessibility together! Come hear about a multi-part discovery research and ideation project informing foundational UX designs for our customers. You’ll get insights from our unique study, which are widely applicable across industries, and walk away with tips and inspiration to kick off your own accessibility-focused discovery and ideation. Only YOU can prevent inaccessibility – are you in?
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...
UXPA International
UXPA 2023 Poster: ESG & Sustainable UX
UXPA 2023 Poster: ESG & Sustainable UX
UXPA 2023 Poster: ESG & Sustainable UX
UXPA International
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA International
User experience can be drastically elevated by combining data science insights with user-based insights from research. Data analytics on its own can make themes and correlations difficult to explain and to provide accurate recommendations. For example, themes identified via large global surveys and usage data can be better understood with UX insights from focused user research, such as user interviews and/or cognitive walkthroughs. This presentation will highlight the complimentary nature of data science and UX and will focus on the benefits of bringing the two disciplines together. This will be buttressed with practical examples of enterprise projects and applications that combined data and skills from the two disciplines, guidance on how the two disciplines can better work together, and the skills needed to improve as a UX professional when working with data science teams.
UXPA 2023: Data science and UX: Smarter together
UXPA 2023: Data science and UX: Smarter together
UXPA International
Users do not always accurately describe what they mean or feel. There are many reasons for this, ranging from politeness to poor introspection, to lack of sufficient technical vocabulary. Fortunately, UX researchers have tools in their trade to deduce what was really meant. We call this UX Fracking, a mixed methods approach that is optimized for extracting hidden user insights. We will illustrate the dangers of inadequate, superficial research, and how this may lead to outcomes incapable of addressing the users’ core issues. We will explore ways to avoid these pitfalls by leveraging mixed research methods to test hypotheses about the users’ intent and needs. This starts with a thorough understanding of who the user is, their goals, and how they work today, to an approach that combines surveys, interviews, and comment analysis with behavioral observation, and finally, validating the newly discovered user insights with the users themselves.
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden Insights
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden Insights
UXPA International
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA International
This session walks through the concept of user roles as an alternative to personas as a means to generate and disseminate user insights for product development teams. We will describe the tools and methods used to create a research database organized by user roles, along with examples and short exercises to help attendees think through user roles within their own context. By the end of the session, attendees should be aware of tools and approaches for: Organizing user research information in a database Disseminating user role information to product and design teams Managing a user roles database as part of a long term UX Research program If you’re ready to ditch personas but don’t know how, this session is for you!
UXPA 2023: Learn how to get over personas by swiping right on user roles
UXPA 2023: Learn how to get over personas by swiping right on user roles
UXPA International
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
UXPA 2023: F@#$ User Personas
UXPA 2023: F@#$ User Personas
UXPA International
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Customer Forward Approach with User Research
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Cu...
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Cu...
UXPA International
Agile Methodology refers to software design and development methodologies centered around the idea of iterative design and development, where requirements and concepts evolve through collaboration between self-organizing cross-functional teams. Thus, Agile enables teams to deliver value faster, with greater quality and predictability, and greater aptitude to respond to change. With evolving product features every design sprint, designers & researchers find it difficult to follow the design process. This sometimes leads to designs delivered in haste or sub-par design artifacts which result in UX debt. UX debt is accumulated when design teams take actions or shortcuts to expedite the delivery of a piece of functionality or a project which later needs to be refactored. It is the result of prioritizing speedy delivery of design to the development team over a perfect experience journey. Experience Maps is a great tool to practice UX in Agile as well as manage UX Debt.
UXPA 2023: Experience Maps - A designer's framework for working in Agile team...
UXPA 2023: Experience Maps - A designer's framework for working in Agile team...
UXPA International
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to Make User-Driven Decisions
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to...
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to...
UXPA International
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustration During System Startup
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustrati...
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustrati...
UXPA International
How to build a UX Department from scratch, in an environment they think UX people do social media posters and posts! An agile implementation just started, and people are moving from a waterfall and ad-hoc mindset to agility. In this session, I will talk about my Journey to establish a UX Department for a company that is part of a global brand, but this local branch just started the digital transformation movement. Challenges like: spreading awareness and educating people about UX, hiring the right team, defining the right team structure, establishing workflow and day-to-day operations, and applying localization (non-western culture).
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...
UXPA International
I started my current job in March of 2020. Many of us remember something clearly about the month that COVID started to shut things down. I remember being surprised to hear that my new on-site-only job would be starting in my living room over zoom. How do you lead a design team when none of the team members live near each other and creativity is highly collaborative? Taking from over a decade of working in HR software, I knew whatever I did needed to put people first. That what employees love about a job is often deeper than the work, it’s the culture, the relationships and people they work with. It’s the feeling that their work has value, and their contribution matters. In this talk I will walk though some of the rituals and best practices I have learned over the last two years building a remote-first creative team.
UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team
UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team
UXPA International
As humans, we are biased by design. Our intricate and fascinating brains have developed shortcuts through centuries of human evolution. They reduce an unimaginable load of paralyzing decisions, keep us alive, and help us navigate this complex world. Now, these life saving biases affect how we behave with modern technology. Understanding some of the theories and reasons why these biases exist is the key to unlocking their power. In this workshop we will cover some theories around how the brain works. We will review some of our mental shortcuts, take a look at some common biases, and learn how they affect our users, our research, and our designs. Lastly we will review some advantages of biases, and ways to identify and reduce bias. This workshop is targeted for designers who do their own research, and researchers looking to learn more about removing bias from their studies.
UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...
UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...
UXPA International
UXPA 2023 Poster: Improving the Internal and External User Experience of a Federal Government Legacy Application Using User Experience and Agile Principles
UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...
UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...
UXPA International
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Screen-Reader Users
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...
UXPA International
Are you new to UX management, or thinking of getting into management? Then this talk is for you. After reading countless books, attending countless trainings, mentoring and being menteed, nothing quite prepared me for management like my first year. I’ll share with you what I wish they’d told me. I’ll also share my process for generating team research roadmaps, establishing team values, keeping employees motivated, and not burning out.
UXPA 2023: Lessons for new managers
UXPA 2023: Lessons for new managers
UXPA International
Join us for an interaction design case study from the automotive industry. We created a Human-Machine Interface (HMI) for a vehicle feature that provides household-levels of power in electrical outlets for our customers to use at work and play. This case study will reveal: · Our debate of re-using version 1.0’s HMI vs designing a new user interface for the electric vehicle—when to break with consistency and why? · User research we conducted to guide our early design concept. · Paper prototypes we created to support our usability testing of the concept with vehicle owners. · How we solved internal debate over the interaction design in moving from internal combustion vehicles to electric vehicles. * Advice to help you evangelize user-centered design that is also brand-centered for a new product.
UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...
UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...
UXPA International
Yesterday in Lagos, I had the honour of delivering a lecture titled “If this Giant Must Walk; Manifesto for a New Nigeria“ at the Inaugural Memorial Lecture of Prince Emeka Obasi, founder and publisher of Business Hallmark and the inspirational figure behind the Public Policy Research and Analysis Centre - promoters of the revered Zik Leadership and Governance Awards. My lecture focused on the challenges of nation-building in Nigeria and how we can approach them in a way that promotes progress and unity. I discussed the many sources of concern about our country’s future prospects, including violent conflicts, revisionist contestations of the Amalgamation Act of 1914, discontent with the Nigerian economy, and dysfunctions in the federal system. Central to my lecture was the call to address these challenges by crafting a new manifesto for Nigeria. This manifesto, I proposed, should champion integrity, compassion, character, competence, and commitment to national unity and progress within a framework of democratic governance and cultural diversity. I firmly believe that by doing so, we can guide Nigeria to stride forward with pride and purpose. I want to thank the Board and Management of the Public Policy Forum for their kind invitation to speak at this important event and for their commitment to promoting public policy research and analysis in Nigeria. My gratitude also to the late Prince Emeka Obasi, a true inspiration and a builder of bridges across divides, for his contributions to the country. My thoughts are with his family and loved ones.
If this Giant Must Walk: A Manifesto for a New Nigeria
If this Giant Must Walk: A Manifesto for a New Nigeria
Kayode Fayemi
Beowulf
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
raffaeleoman
Weitere ähnliche Inhalte
Mehr von UXPA International
Imagine creating experiences for your rookie designers’ first couple years that are rewarding, enriching, and full of learning — without taking all your time or energy to manage. We’ll share techniques any team leader can put into practice using real-life examples from associate programs, apprenticeships, and internships. Topics include onboarding, varied work challenges, developing multiple capabilities, buddy systems, group sharing, guest speakers, time with executives, and mentorship. We’ll also share how to operationalize learning, soft skills like communication and collaboration, setting boundaries, time management, achieving deep work, and more skills we all wish we were explicitly taught early on. We’ll focus on modern-day associate programs, but even if you can’t create a full-fledged program, you’ll leave this session with ideas to use with your fledgling professionals. The benefits go beyond efficiency; it’s a foundation for culture, camaraderie, autonomy, and mastery.
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...
UXPA International
Digital advances are being made at a rapid-fire pace, yet disability inclusivity continues to fall short of the digital revolution. As the number of people living with disabilities rises, the time to take digital accessibility to the next level is now. Let’s disrupt inaccessibility together! Come hear about a multi-part discovery research and ideation project informing foundational UX designs for our customers. You’ll get insights from our unique study, which are widely applicable across industries, and walk away with tips and inspiration to kick off your own accessibility-focused discovery and ideation. Only YOU can prevent inaccessibility – are you in?
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...
UXPA International
UXPA 2023 Poster: ESG & Sustainable UX
UXPA 2023 Poster: ESG & Sustainable UX
UXPA 2023 Poster: ESG & Sustainable UX
UXPA International
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA International
User experience can be drastically elevated by combining data science insights with user-based insights from research. Data analytics on its own can make themes and correlations difficult to explain and to provide accurate recommendations. For example, themes identified via large global surveys and usage data can be better understood with UX insights from focused user research, such as user interviews and/or cognitive walkthroughs. This presentation will highlight the complimentary nature of data science and UX and will focus on the benefits of bringing the two disciplines together. This will be buttressed with practical examples of enterprise projects and applications that combined data and skills from the two disciplines, guidance on how the two disciplines can better work together, and the skills needed to improve as a UX professional when working with data science teams.
UXPA 2023: Data science and UX: Smarter together
UXPA 2023: Data science and UX: Smarter together
UXPA International
Users do not always accurately describe what they mean or feel. There are many reasons for this, ranging from politeness to poor introspection, to lack of sufficient technical vocabulary. Fortunately, UX researchers have tools in their trade to deduce what was really meant. We call this UX Fracking, a mixed methods approach that is optimized for extracting hidden user insights. We will illustrate the dangers of inadequate, superficial research, and how this may lead to outcomes incapable of addressing the users’ core issues. We will explore ways to avoid these pitfalls by leveraging mixed research methods to test hypotheses about the users’ intent and needs. This starts with a thorough understanding of who the user is, their goals, and how they work today, to an approach that combines surveys, interviews, and comment analysis with behavioral observation, and finally, validating the newly discovered user insights with the users themselves.
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden Insights
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden Insights
UXPA International
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA International
This session walks through the concept of user roles as an alternative to personas as a means to generate and disseminate user insights for product development teams. We will describe the tools and methods used to create a research database organized by user roles, along with examples and short exercises to help attendees think through user roles within their own context. By the end of the session, attendees should be aware of tools and approaches for: Organizing user research information in a database Disseminating user role information to product and design teams Managing a user roles database as part of a long term UX Research program If you’re ready to ditch personas but don’t know how, this session is for you!
UXPA 2023: Learn how to get over personas by swiping right on user roles
UXPA 2023: Learn how to get over personas by swiping right on user roles
UXPA International
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
UXPA 2023: F@#$ User Personas
UXPA 2023: F@#$ User Personas
UXPA International
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Customer Forward Approach with User Research
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Cu...
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Cu...
UXPA International
Agile Methodology refers to software design and development methodologies centered around the idea of iterative design and development, where requirements and concepts evolve through collaboration between self-organizing cross-functional teams. Thus, Agile enables teams to deliver value faster, with greater quality and predictability, and greater aptitude to respond to change. With evolving product features every design sprint, designers & researchers find it difficult to follow the design process. This sometimes leads to designs delivered in haste or sub-par design artifacts which result in UX debt. UX debt is accumulated when design teams take actions or shortcuts to expedite the delivery of a piece of functionality or a project which later needs to be refactored. It is the result of prioritizing speedy delivery of design to the development team over a perfect experience journey. Experience Maps is a great tool to practice UX in Agile as well as manage UX Debt.
UXPA 2023: Experience Maps - A designer's framework for working in Agile team...
UXPA 2023: Experience Maps - A designer's framework for working in Agile team...
UXPA International
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to Make User-Driven Decisions
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to...
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to...
UXPA International
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustration During System Startup
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustrati...
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustrati...
UXPA International
How to build a UX Department from scratch, in an environment they think UX people do social media posters and posts! An agile implementation just started, and people are moving from a waterfall and ad-hoc mindset to agility. In this session, I will talk about my Journey to establish a UX Department for a company that is part of a global brand, but this local branch just started the digital transformation movement. Challenges like: spreading awareness and educating people about UX, hiring the right team, defining the right team structure, establishing workflow and day-to-day operations, and applying localization (non-western culture).
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...
UXPA International
I started my current job in March of 2020. Many of us remember something clearly about the month that COVID started to shut things down. I remember being surprised to hear that my new on-site-only job would be starting in my living room over zoom. How do you lead a design team when none of the team members live near each other and creativity is highly collaborative? Taking from over a decade of working in HR software, I knew whatever I did needed to put people first. That what employees love about a job is often deeper than the work, it’s the culture, the relationships and people they work with. It’s the feeling that their work has value, and their contribution matters. In this talk I will walk though some of the rituals and best practices I have learned over the last two years building a remote-first creative team.
UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team
UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team
UXPA International
As humans, we are biased by design. Our intricate and fascinating brains have developed shortcuts through centuries of human evolution. They reduce an unimaginable load of paralyzing decisions, keep us alive, and help us navigate this complex world. Now, these life saving biases affect how we behave with modern technology. Understanding some of the theories and reasons why these biases exist is the key to unlocking their power. In this workshop we will cover some theories around how the brain works. We will review some of our mental shortcuts, take a look at some common biases, and learn how they affect our users, our research, and our designs. Lastly we will review some advantages of biases, and ways to identify and reduce bias. This workshop is targeted for designers who do their own research, and researchers looking to learn more about removing bias from their studies.
UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...
UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...
UXPA International
UXPA 2023 Poster: Improving the Internal and External User Experience of a Federal Government Legacy Application Using User Experience and Agile Principles
UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...
UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...
UXPA International
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Screen-Reader Users
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...
UXPA International
Are you new to UX management, or thinking of getting into management? Then this talk is for you. After reading countless books, attending countless trainings, mentoring and being menteed, nothing quite prepared me for management like my first year. I’ll share with you what I wish they’d told me. I’ll also share my process for generating team research roadmaps, establishing team values, keeping employees motivated, and not burning out.
UXPA 2023: Lessons for new managers
UXPA 2023: Lessons for new managers
UXPA International
Join us for an interaction design case study from the automotive industry. We created a Human-Machine Interface (HMI) for a vehicle feature that provides household-levels of power in electrical outlets for our customers to use at work and play. This case study will reveal: · Our debate of re-using version 1.0’s HMI vs designing a new user interface for the electric vehicle—when to break with consistency and why? · User research we conducted to guide our early design concept. · Paper prototypes we created to support our usability testing of the concept with vehicle owners. · How we solved internal debate over the interaction design in moving from internal combustion vehicles to electric vehicles. * Advice to help you evangelize user-centered design that is also brand-centered for a new product.
UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...
UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...
UXPA International
Mehr von UXPA International
(20)
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...
UXPA 2023 Poster: ESG & Sustainable UX
UXPA 2023 Poster: ESG & Sustainable UX
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and Strategic
UXPA 2023: Data science and UX: Smarter together
UXPA 2023: Data science and UX: Smarter together
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden Insights
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden Insights
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?
UXPA 2023: Learn how to get over personas by swiping right on user roles
UXPA 2023: Learn how to get over personas by swiping right on user roles
UXPA 2023: F@#$ User Personas
UXPA 2023: F@#$ User Personas
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Cu...
UXPA 2023 Poster: Pocket Research Guide - Empower your Solution and Foster Cu...
UXPA 2023: Experience Maps - A designer's framework for working in Agile team...
UXPA 2023: Experience Maps - A designer's framework for working in Agile team...
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to...
UXPA 2023 Poster: Atomic Research in Practice: Using a Feedback Repository to...
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustrati...
UXPA 2023 Poster: Leveraging Dial Testing To Measure Real-Time User Frustrati...
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...
UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team
UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team
UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...
UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...
UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...
UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...
UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...
UXPA 2023: Lessons for new managers
UXPA 2023: Lessons for new managers
UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...
UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...
Kürzlich hochgeladen
Yesterday in Lagos, I had the honour of delivering a lecture titled “If this Giant Must Walk; Manifesto for a New Nigeria“ at the Inaugural Memorial Lecture of Prince Emeka Obasi, founder and publisher of Business Hallmark and the inspirational figure behind the Public Policy Research and Analysis Centre - promoters of the revered Zik Leadership and Governance Awards. My lecture focused on the challenges of nation-building in Nigeria and how we can approach them in a way that promotes progress and unity. I discussed the many sources of concern about our country’s future prospects, including violent conflicts, revisionist contestations of the Amalgamation Act of 1914, discontent with the Nigerian economy, and dysfunctions in the federal system. Central to my lecture was the call to address these challenges by crafting a new manifesto for Nigeria. This manifesto, I proposed, should champion integrity, compassion, character, competence, and commitment to national unity and progress within a framework of democratic governance and cultural diversity. I firmly believe that by doing so, we can guide Nigeria to stride forward with pride and purpose. I want to thank the Board and Management of the Public Policy Forum for their kind invitation to speak at this important event and for their commitment to promoting public policy research and analysis in Nigeria. My gratitude also to the late Prince Emeka Obasi, a true inspiration and a builder of bridges across divides, for his contributions to the country. My thoughts are with his family and loved ones.
If this Giant Must Walk: A Manifesto for a New Nigeria
If this Giant Must Walk: A Manifesto for a New Nigeria
Kayode Fayemi
Beowulf
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
raffaeleoman
I had the honour of presenting my reflections on the autobiography of Professor Isaac Folorunso Adewole, titled "Uncommon Grace." As someone deeply invested in documentation and history, I found Professor Adewole's decision to narrate his journey from humble beginnings to occupying one of the highest offices in the land both inspiring and invaluable. In this eloquently written memoir, Professor Adewole provides a comprehensive account of his life, from his ancestral roots to his time as Minister of Health in Nigeria. The unique aspect of this autobiography is that he portrayed himself authentically without taking the help of third-party narratives, which is often seen in accounts of high-ranking officials. His upbringing was greatly influenced by his father's commitment to education. He became a prominent figure in advocating for the rights of the underprivileged through trade unionism. His story is one of unwavering determination, resilience, and faith. His experiences, including both successes and struggles, provide priceless lessons on leadership, perseverance, and the alignment of personal values with public service. While reading "Uncommon Grace," I was struck by the deep leadership lessons that are embedded within its chapters. Professor Adewole stresses the importance of inclusivity, servant leadership, and planning, which are all highly relevant in today's complex world. His commitment to accountability, as well as his primary responsibility as a researcher, serves as a guiding light for aspiring leaders across various disciplines. During his tenure as the Vice Chancellor of the University of Ibadan, he led with visionary leadership and transformative impact. His accomplishments have been meticulously documented in the book, which can serve as a blueprint for rejuvenating institutions and promoting academic excellence. In the latter part of his autobiography, Professor Adewole shares his experiences as a Minister, detailing the challenges he faced while serving the public with integrity and courage. His reflections on the complexities of public service, coupled with his commitment to the well-being of the nation, offer practical insights for policymakers and citizens alike. I have carefully read "Uncommon Grace" and it is more than just a memoir. It is a timeless book that is hard to put down once you start reading. While intellectuals may continue to debate whether uncommon grace was made possible by uncommon preparation or the other way around, I applaud Professor Adewole for sharing his ideas, knowledge, and experience with the public. I highly recommend this book to everyone.
Uncommon Grace The Autobiography of Isaac Folorunso
Uncommon Grace The Autobiography of Isaac Folorunso
Kayode Fayemi
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️- Mumbai Cst
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
Pooja Nehwal
10th class notes by MS. SAJIDA LODHI Pakistan studies Teacher Msc.Pakistan Studies. Bachelor degree in Eduction. TEFL DIP
lONG QUESTION ANSWER PAKISTAN STUDIES10.
lONG QUESTION ANSWER PAKISTAN STUDIES10.
lodhisaajjda
(Vivek)Call Us, 8448380779,Call girls in Delhi NCr – We Offer best in class call girls. escort Service At Affordable Price At low Rate with Space Night 8000 We Are One Of The Oldest Escort and Call girls Agencies in Delhi. You Will Find That Our Female Escorts Are Full Of Fun, Sexy And They Would Love Enjoy Your Company. We Have A Fantastic Selection Of Escort Ladies Available For In-Calls As Well As Out-Calls. Our Escorts Are Not Only Beautiful But All Have Great Personalities Making Them The Perfect Companion For Any Occasion. In-Call:- You Can Come At Our Place in Delhi Our place Which Is Very Clean Hygienic 100% safe Accommodation. Out-Call:- You have To Come Pick The Girl From My Place We Are Also Provide Door Step Services (Delhi Ncr, Noida, Gurgaon, Faridabad, Ghaziabad Note:- Pic Collectors Time Passers Bargainers Stay Away As We Respect The Value For Your Money Time And Expect The Same From You Hygienic:- Full Ac room And Clean Rooms Available In Hotel 24 * 7 Hourly In Delhi NCR More Details, With WhatsApp Number, +91-8448380779
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
Delhi Call girls
ICT role in 21st century education Role of ICT in education Is importance to you knowing
ICT role in 21st century education and it's challenges.pdf
ICT role in 21st century education and it's challenges.pdf
Islamia university of Rahim Yar khan campus
The slide from my talk at Drupalcamp Ghent 2024 about digital collaboration with Microsoft 365 and the Drupal CMS using the contributed module "Microsoft 365 connector"
Digital collaboration with Microsoft 365 as extension of Drupal
Digital collaboration with Microsoft 365 as extension of Drupal
Fabian de Rijk
• For a full set of 390+ questions. Go to https://skillcertpro.com/product/aws-data-engineer-associate-dea-c01-exam-questions/ • SkillCertPro offers detailed explanations to each question which helps to understand the concepts better. • It is recommended to score above 85% in SkillCertPro exams before attempting a real exam. • SkillCertPro updates exam questions every 2 weeks. • You will get life time access and life time free updates • SkillCertPro assures 100% pass guarantee in first attempt.
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
SkillCertProExams
The workplace ecosystem of the future. Green Building Summit, Bratislava 24.4.2024. Kasper Fabritius.
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
Senaatti-kiinteistöt
My music video presentation
My Presentation "In Your Hands" by Halle Bailey
My Presentation "In Your Hands" by Halle Bailey
hlharris
Compiled during the Project & Portfolio 3: Entertainment Business course at Full Sail University, this music video treatment outlines our team's creative ideas and was presented to the artist and producers.
Dreaming Marissa Sánchez Music Video Treatment
Dreaming Marissa Sánchez Music Video Treatment
nswingard
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell Caster Return Lost Lover.docxBring back lost lover in USA, Canada ,Uk ,Australia ,London
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
amilabibi1
Presentation about poverty in France.
Causes of poverty in France presentation.pptx
Causes of poverty in France presentation.pptx
CamilleBoulbin1
A training I conducted while I was the Technical Editor at Booth Management Consulting, LLC (BMC). The training educated my team on preventing common grammatical errors, Grammarly, Microsoft Word, Shared file environments, and my role as Technical Editor.
Report Writing Webinar Training
Report Writing Webinar Training
KylaCullinane
(Vivek)Call Us, 8448380779,Call girls in Delhi NCr – We Offer best in class call girls. escort Service At Affordable Price At low Rate with Space Night 8000 We Are One Of The Oldest Escort and Call girls Agencies in Delhi. You Will Find That Our Female Escorts Are Full Of Fun, Sexy And They Would Love Enjoy Your Company. We Have A Fantastic Selection Of Escort Ladies Available For In-Calls As Well As Out-Calls. Our Escorts Are Not Only Beautiful But All Have Great Personalities Making Them The Perfect Companion For Any Occasion. In-Call:- You Can Come At Our Place in Delhi Our place Which Is Very Clean Hygienic 100% safe Accommodation. Out-Call:- You have To Come Pick The Girl From My Place We Are Also Provide Door Step Services (Delhi Ncr, Noida, Gurgaon, Faridabad, Ghaziabad Note:- Pic Collectors Time Passers Bargainers Stay Away As We Respect The Value For Your Money Time And Expect The Same From You Hygienic:- Full Ac room And Clean Rooms Available In Hotel 24 * 7 Hourly In Delhi NCR More Details, With WhatsApp Number, +91-8448380779
Sector 62, Noida Call girls :8448380779 Noida Escorts | 100% verified
Sector 62, Noida Call girls :8448380779 Noida Escorts | 100% verified
Delhi Call girls
Watsapp:- 7877702510 Thirunelveli girls available service. Incall outcall Available Collage girls housewife independent girls Incall charges starting 2000 including room. Without booking I am not allowed to share details so many fake people trying to get pics for free. We can't compromise our privacy. Booking confirmation cumpelsory
Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510
Vipesco
Music video treatment for Dreaming
Dreaming Music Video Treatment _ Project & Portfolio III
Dreaming Music Video Treatment _ Project & Portfolio III
NhPhngng3
Kürzlich hochgeladen
(18)
If this Giant Must Walk: A Manifesto for a New Nigeria
If this Giant Must Walk: A Manifesto for a New Nigeria
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Uncommon Grace The Autobiography of Isaac Folorunso
Uncommon Grace The Autobiography of Isaac Folorunso
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
lONG QUESTION ANSWER PAKISTAN STUDIES10.
lONG QUESTION ANSWER PAKISTAN STUDIES10.
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
ICT role in 21st century education and it's challenges.pdf
ICT role in 21st century education and it's challenges.pdf
Digital collaboration with Microsoft 365 as extension of Drupal
Digital collaboration with Microsoft 365 as extension of Drupal
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
My Presentation "In Your Hands" by Halle Bailey
My Presentation "In Your Hands" by Halle Bailey
Dreaming Marissa Sánchez Music Video Treatment
Dreaming Marissa Sánchez Music Video Treatment
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
Causes of poverty in France presentation.pptx
Causes of poverty in France presentation.pptx
Report Writing Webinar Training
Report Writing Webinar Training
Sector 62, Noida Call girls :8448380779 Noida Escorts | 100% verified
Sector 62, Noida Call girls :8448380779 Noida Escorts | 100% verified
Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510
Dreaming Music Video Treatment _ Project & Portfolio III
Dreaming Music Video Treatment _ Project & Portfolio III
Jetzt herunterladen