The role of Visitor Centres in UNESCO Designated Sites Regional Workshop for Europe 30 September – 2 October 2018, Palermo (Italy) Thematic Session 2: Interpretation of heritage and educational services. “The designations employed and the presentation of material throughout this document do not imply the expression of any opinion whatsoever on the part of UNESCO concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. The ideas and opinions expressed in this publication are those of the authors; they are not necessarily those of UNESCO and do not commit the Organization”

1. Introduction
The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)
Susanne Hauer M.A
passionate about cultural and natural heritage
Junior Heritage Manager
City of Regensburg
University of Regensburg: Political Sciences,
English language and literature, German Studies
2004: Editor mampa-Magazin
2007: Project manager public relations City of
Regensburg
2010: Junior Heritage Manager City of Regenburg
2017: Certified Interpretive Guide
What I do
…Managing the Content
…Hosting Exhibitions
…Set Agenda for Communication
…Supervising the development
…Plan a Make over for 2020

2. Framework – Education and Interpretation of Heritage
The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)
Permanent Exhibition
…explains the UNESCO Citeria and the Idea of a
global heritage of mankind.
Location of the Visitor Center World Heritage „Old Town of
Regensburg with Stadtamhof“
…invites to tourists, guests and locals to explore the
heritage site.
Event Area
…facilitates activities for different target groups
Special Exhibitions
…provide deeper insight and highlight aspects
related to the site.
Visitor Centre

3. Activities - Education and Interpretation of Heritage
The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)
UNESCO World Heritage
City Development Trading town – now & then
City Life City of Imperial Diet
• Permanent Exhibition: Communication of citeria and
values of built heritage.
• Guided Tours for other heritage managers, experts as
well as students and teacher.
• Lectures („Staircases in UNESCO Heritage Core Zone“)
• Various Exhibitions
• External Partner offers Childrens Programme (Roman
weapons and armor)
Main objectives
• create a relationship between the visitor and the built
heritage.
• share our experiences with the built heritage.
• invite visitors to identify with parts of the built
heritage.

4. Lessons learned - Education and Interpretation of Heritage
Management
The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)
Unique spatial concept with
cabinets hanging from the
ceiling.
Three levels of information
(Zoom)
Targeted use of Multimedia
Tools
„Links“ explain where to go
to learn more
70% Written Text
20% Multimedia
10% Originals
Change formats and prospective
from time to time
Get input from „outside“ partners
Cooperate with external experts
and educational institutions

5. Potential - Education and Interpretation of Heritage
The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)
Challenges
• Technical issues with electricity, media, applications.
• Challenging ongoing operation due to management
issues.
• Cleaning, supervising the janitor, constant repair issues.
(wooden floor must be exchanged)
• Being up to date (content, communication, style and
use of media)

6. Future - Education and Interpretation of Heritage
The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)
Future
• Overall Make Over 2020.
• Including content, design and communication .
• Reason: missing aspects, changed needs of the visitors,
interpretive approach should be strenghtened
Background information
Regensburg is part of the right now applying site
Frontiers of the Roman Empire - The Danube Limes
Roman Empire World Heritage Cluster

7. Contacts
The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)The role of Visitor Centres in UNESCO Designated Sites – Regional Workshop fo Europe – 30 September – 2 October 2018 Palermo (Italy)
hauer.susanne@regensburg.de
www.regensburg.de/welterbe
TEL: +49 941 5074618
Thank you!
…See you soon ?!