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Seeing the Forest Above the Trees:
     5 Guiding Principles for Strategic Decision Making and Effective
             Implementation in the World of Social Business!

                                    #Impact99




            Tyrell Mara                Tekara Organizational Effectiveness
            tyrellmara@tekara.com                     www.tekara.com
                  @TyrellMara                       Twitter: @TekaraInc
                 778-387-3068                    www.facebook.com/TekaraInc




#Impact99                                                                     www.tyrellmara.com
Setting the Stage



            1) Who’s in the Room?

             2) Tyrell and Tekara

              3) Sandbox Rules




#Impact99                           www.tyrellmara.com
#Impact99   www.tyrellmara.com
In the Technology “Trees”




#Impact99   http://mediafunnel.com/twitter-uses/twitter-hashtags-business/      www.tyrellmara.com
In the Technology “Trees”




   Facebook         Twitter                  Google +                     LinkedIn



                                                                                             Yammer             Blog     MailChimp    Basecamp




    Ning        Twitter chats                         Solvable                       Quora
                                                 Mass Collaboration


                                                                                                      Axonify          WebEx    Survey Monkey


#Impact99     http://mediafunnel.com/twitter-uses/twitter-hashtags-business/                                                          www.tyrellmara.com
In the Technology “Trees”

              Social Media
                                                                                             Internal Communications
   Facebook         Twitter                  Google +                     LinkedIn



                                                                                             Yammer             Blog     MailChimp    Basecamp

      Online Collaboration
                                                                                              Learning and Development
    Ning        Twitter chats                         Solvable                       Quora
                                                 Mass Collaboration


                                                                                                      Axonify          WebEx    Survey Monkey


#Impact99     http://mediafunnel.com/twitter-uses/twitter-hashtags-business/                                                          www.tyrellmara.com
#1 Start with WHY


                                Click to Watch Simon Sinek’s TED Talk!




#Impact99                                                    www.tyrellmara.com
#1 Start with WHY


                                                                   Click to Watch Simon Sinek’s TED Talk!




                    Take the time to ask the right questions
    •   What is the purpose of the initiative?
    •   Who are your key stakeholders, who will sponsor this initiative?
    •   Whose current behaviours will be affected, changed, or influenced?
    •   How will you measure and evaluate progress?
 Address the “What’s in it for me?”


#Impact99                                                                                       www.tyrellmara.com
Challenge:

            Consider the social business goals of your organizations...

    What are some key questions that would inform and drive these
                 goals towards actionable strategy?




#Impact99                                                            www.tyrellmara.com
#2 Go Slow to Go Fast
            Understanding what really matters




#Impact99                                       www.tyrellmara.com
#2 Go Slow to Go Fast
                         Understanding what really matters




               Engage end users in the decision making process
    •   Informal conversations
    •   Survey’s
    •   Best practices research
    •   Focus Groups

 This will give you a true sense of what the end user finds valuable in the strategy and
 tools, it will also increase intrinsic motivation, employee engagement, buy-in, and
 reduce resistance.
#Impact99                                                                      www.tyrellmara.com
Challenge:

      What does engaging the end user look like in your workplace?

                 How can you do this in a safe environment?

            How will you integrate this feedback into your strategy?




#Impact99                                                         www.tyrellmara.com
#3 Find the Common Language




#Impact99   http://www.johnytech.com/tag/communication-tools/   www.tyrellmara.com
#3 Find the Common Language




                      Any type of technology implementation will create a spectrum of adoption...

                                   What will be the common theme or purpose for users to engage?

     Examples: Innovation, communication, collaboration, leadership, social connection, knowledge sharing



#Impact99    http://www.johnytech.com/tag/communication-tools/                                      www.tyrellmara.com
Example
            Introducing Social Business at Tekara




#Impact99                                           www.tyrellmara.com
Example
                       Introducing Social Business at Tekara




            Facebook




             Twitter




            LinkedIn



#Impact99                                                      www.tyrellmara.com
Example
                       Introducing Social Business at Tekara




            Facebook




             Twitter




            LinkedIn


                                                 Thought Leadership Blog
#Impact99                                                                  www.tyrellmara.com
Challenge:

                 Considering your Technology Strategy...

      What are the common ways that all users can engage with the
                              tool?

               Tip: Listen for this when you are “Going Slow to Go Fast”




#Impact99                                                                  www.tyrellmara.com
#4 Empower Leaders and Early Adopters




                Influencing and driving adoption horizontally


#Impact99                                                      www.tyrellmara.com
Challenge:

                   Who are your social technology superstars?

                      Who are your organizational leaders?

            How will you work with them to drive horizontal adoption?




#Impact99                                                        www.tyrellmara.com
#5 Take the Time to Reflect




#Impact99                                www.tyrellmara.com
#5 Take the Time to Reflect


               Develop Feedback Loops




                       Listen




                      Improve


#Impact99                                www.tyrellmara.com
Challenge:

                 What types of feedback are most important?

            How will you capture feedback throughout the initiative?

      How will you bring these learnings full circle to improvements?




#Impact99                                                         www.tyrellmara.com
Some new tools to Explore!

              Social Media
                                                                                             Internal Communications
   Facebook         Twitter                  Google +                     LinkedIn



                                                                                             Yammer             Blog     MailChimp    Basecamp

      Online Collaboration
                                                                                              Learning and Development
    Ning        Twitter chats                         Solvable                       Quora
                                                 Mass Collaboration


                                                                                                      Axonify          WebEx    Survey Monkey


#Impact99     http://mediafunnel.com/twitter-uses/twitter-hashtags-business/                                                          www.tyrellmara.com
Seeing the Forest above the Trees
                                          at #Impact99!




#Impact99   http://www.cits.net/china-guide/discover-china/sacred-trek-on-mountain.html   www.tyrellmara.com
Questions, Comments, Feedback




                Tyrell Mara         Tekara Organizational Effectiveness
                 778-387-3068                 www.tekara.com
            tyrellmara@tekara.com           Twitter: @TekaraInc
                  @TyrellMara            www.facebook.com/TekaraInc
#Impact99                                                        www.tyrellmara.com

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Impact 99 Vancouver Strategic Decision Making in Social Business

  • 1. Seeing the Forest Above the Trees: 5 Guiding Principles for Strategic Decision Making and Effective Implementation in the World of Social Business! #Impact99 Tyrell Mara Tekara Organizational Effectiveness tyrellmara@tekara.com www.tekara.com @TyrellMara Twitter: @TekaraInc 778-387-3068 www.facebook.com/TekaraInc #Impact99 www.tyrellmara.com
  • 2. Setting the Stage 1) Who’s in the Room? 2) Tyrell and Tekara 3) Sandbox Rules #Impact99 www.tyrellmara.com
  • 3. #Impact99 www.tyrellmara.com
  • 4. In the Technology “Trees” #Impact99 http://mediafunnel.com/twitter-uses/twitter-hashtags-business/ www.tyrellmara.com
  • 5. In the Technology “Trees” Facebook Twitter Google + LinkedIn Yammer Blog MailChimp Basecamp Ning Twitter chats Solvable Quora Mass Collaboration Axonify WebEx Survey Monkey #Impact99 http://mediafunnel.com/twitter-uses/twitter-hashtags-business/ www.tyrellmara.com
  • 6. In the Technology “Trees” Social Media Internal Communications Facebook Twitter Google + LinkedIn Yammer Blog MailChimp Basecamp Online Collaboration Learning and Development Ning Twitter chats Solvable Quora Mass Collaboration Axonify WebEx Survey Monkey #Impact99 http://mediafunnel.com/twitter-uses/twitter-hashtags-business/ www.tyrellmara.com
  • 7. #1 Start with WHY Click to Watch Simon Sinek’s TED Talk! #Impact99 www.tyrellmara.com
  • 8. #1 Start with WHY Click to Watch Simon Sinek’s TED Talk! Take the time to ask the right questions • What is the purpose of the initiative? • Who are your key stakeholders, who will sponsor this initiative? • Whose current behaviours will be affected, changed, or influenced? • How will you measure and evaluate progress? Address the “What’s in it for me?” #Impact99 www.tyrellmara.com
  • 9. Challenge: Consider the social business goals of your organizations... What are some key questions that would inform and drive these goals towards actionable strategy? #Impact99 www.tyrellmara.com
  • 10. #2 Go Slow to Go Fast Understanding what really matters #Impact99 www.tyrellmara.com
  • 11. #2 Go Slow to Go Fast Understanding what really matters Engage end users in the decision making process • Informal conversations • Survey’s • Best practices research • Focus Groups This will give you a true sense of what the end user finds valuable in the strategy and tools, it will also increase intrinsic motivation, employee engagement, buy-in, and reduce resistance. #Impact99 www.tyrellmara.com
  • 12. Challenge: What does engaging the end user look like in your workplace? How can you do this in a safe environment? How will you integrate this feedback into your strategy? #Impact99 www.tyrellmara.com
  • 13. #3 Find the Common Language #Impact99 http://www.johnytech.com/tag/communication-tools/ www.tyrellmara.com
  • 14. #3 Find the Common Language Any type of technology implementation will create a spectrum of adoption... What will be the common theme or purpose for users to engage? Examples: Innovation, communication, collaboration, leadership, social connection, knowledge sharing #Impact99 http://www.johnytech.com/tag/communication-tools/ www.tyrellmara.com
  • 15. Example Introducing Social Business at Tekara #Impact99 www.tyrellmara.com
  • 16. Example Introducing Social Business at Tekara Facebook Twitter LinkedIn #Impact99 www.tyrellmara.com
  • 17. Example Introducing Social Business at Tekara Facebook Twitter LinkedIn Thought Leadership Blog #Impact99 www.tyrellmara.com
  • 18. Challenge: Considering your Technology Strategy... What are the common ways that all users can engage with the tool? Tip: Listen for this when you are “Going Slow to Go Fast” #Impact99 www.tyrellmara.com
  • 19. #4 Empower Leaders and Early Adopters Influencing and driving adoption horizontally #Impact99 www.tyrellmara.com
  • 20. Challenge: Who are your social technology superstars? Who are your organizational leaders? How will you work with them to drive horizontal adoption? #Impact99 www.tyrellmara.com
  • 21. #5 Take the Time to Reflect #Impact99 www.tyrellmara.com
  • 22. #5 Take the Time to Reflect Develop Feedback Loops Listen Improve #Impact99 www.tyrellmara.com
  • 23. Challenge: What types of feedback are most important? How will you capture feedback throughout the initiative? How will you bring these learnings full circle to improvements? #Impact99 www.tyrellmara.com
  • 24. Some new tools to Explore! Social Media Internal Communications Facebook Twitter Google + LinkedIn Yammer Blog MailChimp Basecamp Online Collaboration Learning and Development Ning Twitter chats Solvable Quora Mass Collaboration Axonify WebEx Survey Monkey #Impact99 http://mediafunnel.com/twitter-uses/twitter-hashtags-business/ www.tyrellmara.com
  • 25. Seeing the Forest above the Trees at #Impact99! #Impact99 http://www.cits.net/china-guide/discover-china/sacred-trek-on-mountain.html www.tyrellmara.com
  • 26. Questions, Comments, Feedback Tyrell Mara Tekara Organizational Effectiveness 778-387-3068 www.tekara.com tyrellmara@tekara.com Twitter: @TekaraInc @TyrellMara www.facebook.com/TekaraInc #Impact99 www.tyrellmara.com

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