The smart complaint system is our mini project based on the fact that people should more utilize technology in their day to day life for solving their problems.

1. Computer science and Engineering
Sixth Semester
Smart Complaint System
Guided By :
Prof.Ashwin Shinde Miss. Trupti Thakre
Miss. Payal Ghongade
Miss. Snehal Pote
Miss.Roshani Sharma
Group Members:
Shri Vidyarthi Sudhar Sangh’s
Dr. Babasaheb Ambedkar College of Engineering & Research

2. CONTENT
 Introduction
 Modules
 Architecture
 Software requirement
 Data Flow Diagram
 Database Design
 Features
 Application
 Advantages
 Final Work

3.  Person must goes to municipality for his complaints.
 All the arrived Complaints are submit to the Administrator.
 Administrator distribute the complaints among different departments
according to complaint type.
 Employees solve the complaints and note the complaint status in books
manually.
 Dispatch officer check the books and reply the solved complaints
 Inquiry officer gives the current status information of complaints from
books.
About Existing system
Introduction

4. Limitations of Existing System
I. No quick data searching facility for useful Information.
II. No proper management of information.
III. Possibility of loss complaint Record
IV. Time consulting problem.
V. Lots of paper work.
VI. Customer who come for Inquiry about his/her Application
Processing, have to spend time for receive response because
Of manually check of processing details.

5.  Smart Complaint System provides services for arrived complaint of people
to municipality.
 People can knows the currently processing status of their complaints.
 All the complaints arrived from people are distributed to the different
departments according to complaints category.
 Administrator can see all complaints and individual department complaints.
 History of the conversation is kept for future use.
Smart Complaint System

6. Modules
 User Module
 Admin Module
 Complaint Module

7. Architecture

8. Software Requirement
 Front end: Java Netbeans
 Back end: Netbeans Database

9. Data Flow Diagram
Smart
Complaint
System
Applicant
Admin
Applicant Detail
Applicant Detail
& Complaint
Cancel login
Reply on
Complaint
Response
Register
Complaint
Zero Level DFD:
Admin Details

10. First Level DFD:
Complaint
Registration
Complaint
Status
Login
Process
Comp.reg
Applicant Detail
Applicant Detail
Applicant
3.0
1.0
Authentication
Office Register
2.0
Applicant Id
Status
Status
Complaint
Admin

11. Second Level DFD:
Login
process
Officer
Creation
process
Officer
Account
Modification
Admin Office reg.
1.1
1.3
1.2
Officer information
Update information
Authorized officer
valid officer
Admin information
Authentication
Admin Login Process

12. Database Design
 User table:
 Complaint table:
NAME UNAME MNUMBER ADHA
R
CON_
NO
ADD_R DEPART
MENT
PASSW
ORD
Megha megha 9922346745 999333
567812
140023
456789
Wanado
-ngri
Nagpur .
pin-
441302
Electricity
departme
nt
1234M
COMP_ID CON_NO BILLING_UNIT COMP
1 140023456789 4687 Mnewada S/DN Hello sir ,
At my home there is
poweroff

13.  Reply table:
 Admin table:
COMP_ID CON_NO BILLING_UNIT REPLY
1 140023456789 4684 Manewada S/DN. Our empl0yee
will reach to you
with in short
period of time
ANAME DEPARTMENT PASSWORD MNUMBER
admin123 Electricity 999 99825674555

14. Features of Proposed system
• Fast & Dynamic Data.
• Data Updating Rights will be provide to Depo Officers
so latest data can be fetched.
• Automatic Reply

15. It can be applicable in areas such as:
 Public places like Societies , Hospitals, Theaters, Colleges etc.
 It can be used in government sectors such as Municipality & other local
Government Organizations.
APPLICATION

16. Advantages
 It reduces the customers efforts & Save time.
 It is user friendly and flexible to use.
 It is the fastest way to connect with any Government Organization.
 This may be the first step towards the thought of Digital India ( Make-In-
India )

17. Final work

18. Home page

19. User Registration

20. Login page

21. User page

22. Complaint Registration

23. Reply from Admin

24. History of complaints