1. TRISHA SAMPSON
7905 LINDEN ST
MENTOR, OH 44060
(440) 231-9163
OBJECTIVE
I am pursuing a career opportunity where my skills can be utilized to their full potential. I am a trustworthy,
reliable, and hardworking person that takes great pride in my work. I have the ability to work independently or as
part of a team to meet project deadlines. With over 20 years of office experience, I will be a great asset to your
company.
PROFESSIONAL EXPERIENCE
2000 – Current Parker Hannifin / Manufacturing Industry Wickliffe, Eastlake, Mentor, and Mayfield OH
July 2011 – Current Credit & Collection Process Improvement Specialist
Supervisor of Cash Application and Collection Support
September 2006 – June 2011 Credit & Collection Process Improvement Specialist
Supervisor of Accounts Receivable
February 2002 – September 2006 FCG Credit Assistant
January 2001 – February 2002 Cash Application
November 2000 – January 2001 Clerical Sales Assistant
Responsibilities:
 Supervise Shared Services Accounts Receivable, Cash Application, and Collection Support Department
 Provide performance evaluations of team members
 Assist in the implementation, training, and creation of workflows for the Emagia Cash Inflow Manager
software
 Identify, define, and implement process improvements using lean concepts
 Create and implement standard work procedures
 Analyze accounts and procedures to maintain and improve account status
 Assist Collectors in addressing any problems with shipping, billing, collecting, customer, or division issues
 Assist in assigning and distributing workload amongst collectors
 Audit and issue credit memos for returns, shortages on shipments, price discrepancies, and freight
 Provide premier customer service to internal and external customers
 Enter incoming and outgoing transfers for internal divisions and apply cash to customer accounts
1997 – 2000 EDP Consultants 9375 Chillicothe Rd. Kirtland, OH
Administrative Assistant
Duties Included: Processing invoices and maintaining project files using a Financial Management System
for Windows, calculating billability of employees, entering timesheets, project billable expenses, payables,
creating queries & reports using Access.
1989 – 1997 A.A. Importing, Inc. 6760 Hopkins Rd. Mentor, OH
Import Purchasing Clerk
Duties Included: Corresponding with foreign and domestic suppliers to maintain and process purchase
orders; including placing, updating, canceling and delivery follow-up. Overseeing showroom preparation
& processing of orders, training new employees, creating displays of merchandise, creating item
descriptions & assigning packing for best selling units and damage control.

2. COMPUTER SKILLS
Experienced with Microsoft Word, Excel, and Access. Proficient with mainframe, On-demand GUI
(reporting and invoice retrieval system), and Emagia (Accounts Receivable Collection Software). Willing and
able to learn new computer software and systems as required.
EDUCATION
Lakeland Community College
Accounting I & II, Programming, and Advanced Database Use
TRAINING
Lean Boot Camp, High Performance Teams – Member and Leader Training, and Human Resources Best
Practices
AWARDS
Received from Parker Hannifin an ‘Outstanding’ rating on my Personal Performance Plan and an overall
‘Exceeding’ rating on my annual performance review for 2016.