1. TREVOR HOLLIS
29 The Greenways, Coggeshall, Colchester, Essex CO6 1QH
07989 669025
Email: trevor.hollis@sky.com
_____________________________________________________________________________________________
Profile
 Over 20 years experience as a Business Analyst, Account Manager, System Testing, UAT Manager and Co-ordinator within the Financial
Services Industry.
 Comprehensive and practiced business and system knowledge of the Broking, Underwriting, Claims Management, Financial, Management
Information, Security and Compliance areas of Insurance and Reinsurance.
 Successful track record of facilitating and delivering change in all elements of the project lifecycle including IT Strategic & Transformation
projects, system migrations/implementations, bespoke developments and business process improvements.
 A pro-active and results orientated individual seeking opportunities to improve personally and professionally, and I always strive to produce
high quality deliverables to meet and exceed the customer’s needs.
Key Skills
 Excellent interpersonal, analytical & elicitation abilities to ensure the business needs and requirements are understood and the optimum
solution is provided.
 Highly accomplished at designing solutions and workarounds to meet business needs.
 Practiced at stakeholdermanagement at all levels effectively challenging, negotiating and facilitating discussions to arrive at the most
advantageous solution.
 Comprehensive and high quality production of project initiation and implementation documents including Detailed Business Functional and
Non Functional Requirements, Project Scoping, Cost Benefit Analyst, Gap Analysis etc.
 Experienced at executing and co-ordinating system and user acceptance testing, including maintenance of defect logs and Risk/Issue logs.
 System training skills.
 Excellent organisation and prioritisation skills enabling the fulfilment of tight and multiple project deadlines.
 Full project life cycle experience, using PRINCE 2 methodology
 Both a Divisional and Strategic solution thinker
 Skilled in the management of small projects by working closely with the stakeholder to plan & assign activities, identifying & mitigating risk
and evaluating progress against deliverables.
 Strong structured analysis and design techniques to obtain and validate requirements.
Education, Qualifications & Technical Skills
Business Qualifications and Training Technical Skills
 Business Systems Analysis
 Data analysis Workshop
 Analysing the Business
 ISEB Modelling Business
Processes
 ITIL Foundation Examination (V3)
 Prince 2 – Foundation Examination
 Business Objects V5 Fast Track
 Lloyds Introductory Test
 BTEC National Certificate Business
Studies
 Educated to O’’ level standard
 Microsoft Windows and Office
 MI Trader
 Landscape,
 Open GI,
 Sun Accounts
 Insight
 Genius
 Twins 2000
 IRIS
 PowerPlace
 ClaimsCentre (Guidewire).
 InVu
 Web Sites
 Sharepoint

2. CAREER SUMMARY
IT POSITIONS
January 2007 to July 2016 SeniorBusiness Systems Analyst (Permanent) Towergate Partnership
o The SBSA role involves working on a variety of projects and subject matters across any number of the Towergate Underwriting and
Broking organisations within the UK, operating within the Commercial/Retail insurance business arenas.
o This position has also included an Account Manager role for the Towergate Underwriting Marine Company.
o The position included the responsibility to aid or manage the delivery of a variety of projects to the agreed scope, quality, cost and
timescales, liaison with key stakeholders (at all levels within the management scale), third party suppliers, technical and business staff to
ensure delivery.
o Utilise extensive knowledge and understanding of the product policy lifecycle components, encompassing data-capture/processing, rating,
acceptance/referral rules, document production, accounts processing, claims and MI to produce comprehensive & implemented business
and functional requirement specifications/solutions.
o Key interface/negotiation resource between internal/external IT and business stakeholder
o Significantly contributed to the successful implementation of a wide range of projects, which include:
o Full policy life cycle underwriting system (Landscape) and associated products delivery to personal lines and commercial
underwriting zones.
o Adding new products (Various classes both Property and Liability)and functionality to a number of pre-existing PAS systems (MI
Trader, Landscape, Open Gi)
o Integration between a number of systems e.g. MI Trader to Open Gi and Sun Accounts, Landscape to InVu (DMS system)
o Decommissioning of legacy accounts system (Genius) and replacement with Sun Accounts.
o Management Information report definition for both the Business and Accounting functions
o Geo Coding and Peril Pricing
o Migration from various systems to new platforms
o Archiving of data from legacy systems
o Claims processing
o PCI DSS analysis
o Etrade using Imarket and Polaris for product build purposes
o Quote and Buy Websites including integration to various PAS
o Various Change projects, both large and small
 Tasks undertaken on a daily basis to support BAU and new projects include:
o Regularly provide system, regression and user acceptance testing resource by directly testing, replicating/validation of issues,
co-ordinating and creating test plans, logging and prioritising issues and fix testing etc.
o Experienced in managing and prioritising multiple work streams from initiation to deployment, ensuring progress of deliverables
are tracked, stakeholders are informed and risks are pro-actively managed.
o 3rd Line support provided on existing applications where issues are of a complicated/technical nature and cannot be successfully
resolved within the designated team.
o Mentoring and management of other BA’s when employed as the Lead BA on projects or generally being available to coach and
aid less experienced staff in both BA and Business knowledge.
SEPTEMBER 06 to December 06 Business Analyst (Permanent) Xchanging Global Insurance Solutions
o Worked as part of the UK Implementation Team on site at a high profile U.S client, implementing Xchanging’s General Insurance package
software (Genius).
o Involved with system configuration, documenting Product requirements, and Business and Functional specifications for future system
enhancement.
o Employed as part of a team to implement the system in various Latin American countries, the roll out of which was subsequently delayed
indefinitely.

3. JUNE 05 to DEC 05 Business Analyst (Contract) Zurich Global (UK) Limited
 Defined the business requirements for a new Professional Indemnity Web front end to an existing PAS. This project was then put on hold
after 2 weeks.
 Management of a UAT process through to implementation (from the generation of the Test Scripts through to sign off by the business).
This was for enhancements to an existing Large Loss database built in Lotus Notes and a Web accessed SQL database system used for
managing Contract Certainty.
 Cataloguing all top priority reports used by all offices within the UK, detailing their purpose, description and software used to generate
output e.g. SQL, MI, Back End systems etc.
NOVEMBER 04 to MAY05 UAT Manager/ Business Analyst (Contract) Towergate Underwriting Group
 Employed to manage the UAT process during the implementation of a retail and commercial PAS (Insight) for the Marine company
implemented within 2 UK offices.
 Responsibilities included explaining the UAT process to end users, aiding them to define the content and documentation of relevant tests,
management of the change control process including liaison with the third party software vendor
 The role was expanded to include business analyst duties, including requirements definition, internal process re-evaluation, system set up,
and some system testing of the functionality delivered.
MAY 04 to JUNE 04 Consultant (Short Term contract only) AIG Europe (UK) Limited
 Employed to investigate the existing Booking process (Premium) for the main six Profit Centers within the company, the deliverable for
which was recommendations for process improvement.
 A business requirements document for a new system to replace the existing manual processes was completed.
JANUARY 02 to OCTOBER 03 SeniorBusiness Analyst (Permanent) QBE International Insurance Limited
o Position involved working closely with Underwriters and other key stakeholders to define the Business Requirements and installation of a
number of projects including Personal Accident Aggregations, a Personal Accident Rating system, Letter of Credit (LOC), enhancements
to an existing Credit, Surety and Political Risks system and also gap analysis and recommendations for an existing MI system built in
Business Objects.
o Additional work included documenting the Company’s Bureau signing processes, managing the testing and project implementation for
phase II of the UK Motor Insurance Database system. (Experian) and various other smaller system and process changes.
JUNE 00 to DECEMBER 01 Business Analyst (Contract) Miller Insurance Group
o Employed to run Best Practice workshops for the whole of the business operation, the results of which were to be incorporated within the
working practices for a new Broking and Claims system (Twins 2000).
o Additional work included detailing Business Requirements for a number of projects including, IT Disaster Recovery, Remote Access to
systems for both Clients and Staff, Late Signings reporting, Internal Security Bulletins, and Management Reporting.
o The system testing and additional detailed business requirements for a new front end GUI Quote and Placing system incorporating Slip
and Cover note production was also performed.
MAY99 to MAY 00 Consultant/Business Analyst (Permanent) Computer Sciences Corporation (CSC)
o Involved in obtaining and documenting Client requirements for a fully integrated Broking, Claims and Accounting system, and defining
enhancements to the chosen package to meet those requirements.
o Work included running workshops to discuss requirements and solutions and preparing detailed requirements documents to form part of
the signed contract.
o The package chosen by the client was originally designed as a Retail broking system, and enhancements were required to add full London
Market Insurance/Reinsurance processing.
o The role incorporated liaison with the clients key stakeholders, the production of full Business Requirements documentation, including
screen designs, data modelling (logical and physical), data processes etc.

4. DEC 93 to MAY 99 Team Leader of System Testing plus Systems/Business Analyst (Permanent). AON Group
o Employed within the System Test section of a new in house development for a Broking and Claims PAS system (Abacus) for Nicholson
Leslie Group (subsequently purchased by Aon group).
o Duties included the management, control and planning of the System test team functions, including construction and review of business
cases for all areas within the system (Placing, Premium processing, Claims functionality and MI) plus subsequent application of these tests
using automated testing tools.
From 1.10.94 the role was changed to become a Systems/Business Analyst.
o As a System/ Business Analyst, duties included defining user requirements, producing functional specifications including Logical Data
Models, Screen Designs, Flow Diagrams and General Processing rules plus control of UAT testing, and Change Control.
o Involved in detailing user requirements for the rationalisation of information from a number of legacy systems (obtained as part of various
company buyouts), for the purposes of archiving the information for continued use and to meet government compliance regulations. This
was held in document form on a COLD system (Retriever).
BUSINESS POSITIONS
NOV 92 to DEC93 Temporary Consultancy Contract River Thames Insurance Company Limited
o Employed to investigate and reconcile catastrophe claims between the Company's old (System 38) and new (IRIS) computer systems and
amend figures as necessary...
o The contract was then changed to be open ended, and the duties changed to include the carrying out a complete claims audit exercise in
respect of all policies within the company ( All major classes), using the ELASS and CLAMS market systems.
OCT 92 to NOV92 Temporary Consultancy Contract Allstate Reinsurance Company (UK) Limited
o The comparison of a variety of areas of the Company's old mainframe (system 38) and new computer systems (IRIS) , reporting
recommendations of potential changes in working practices for consideration.
o This also included the production of training material for the claims area of the new system.
DEC 87 to AUG92 Underwriting Services Manager UIC Insurance Company Limited
o Handling all aspects of underwriting back up, which included processing of slips, both manually and on computer, technical accounts and
agreement of contract wordings where the Company was Leading Underwriter.
o All aspects of the Company's Outward Reinsurances (ex.claims), including Renewal presentations.
o Responsible for the implementation of a new computer system (IRIS). This implementation included the analysis of the Holding Company’s
Worldwide Insurance processing/reporting requirements, and defining/implementing a coding structure to enable these needs to be
achieved.
o Migration of the old system data on to the new system.
APR83 to DEC87 Reinsurance Technician J.H.Minet & Company Limited
o Full Broker/Director support role, including slip preparation, cover noting, drafting, checking and agreement of wordings, ov erseas
marketing and day to day client liaison by telephone, correspondence and meetings.
Business included Excess of Loss and Proportional Treaty plus some Facultative Reinsurance contracts.
JUL82 to APR83 Reinsurance Accounts Clerk Sten Re (UK) Limited
o Responsible for Accounts ledger maintenance for the Sten Re offices worldwide, including preparation and submission of statements,
reconciliation and allocation of cash in all currencies, and general credit control.
JUL77 to JUL82 Treaty Processor/ Accounts Clerk J.H.Minet & Company Limited
o Processing Proportional and Non Proportional treaty accounts and ledger maintenance for both client and underwriter accounts. Control
and training of junior staff.
AUG76 to JUL77 Excess of Loss Treaty Accounts Technician Wigham Poland Limited
o Processing of Excess of Loss accounts for worldwide companies.