Thomson Reuters manages three global sites with a mixed desktop environment. See their main drivers, security decisions and deployment methodology to scale virtual desktop deployments to 10,000 with capacity for 12,000 on a new infrastructure.

1. THOMSON REUTERS
TRANSFORMING THE WORKPLACE WITH DESKTOP VIRTUALISATION
ANDREW HASCHKA, VIRTUALISATION ARCHITECT
8TH SEPTEMBER 2011

2. AGENDA
• IN THE BEGINNING
• IT VS. THE CALL CENTRE
• THE SOLUTION
• THE BUSINESS JUSTIFICATION
• DEPLOYMENT METHODOLOGY
• LESSONS LEARNED
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3. IN THE BEGINNING
• Call centre operation across 3 global sites with a
mixed desktop environment
– Physical KVM solution running proprietary technology –
ageing estate
– VDI also deployed as point solution using VMware View 4.0
and ESX 3.5
• A variety of Thomson Reuters applications provisioned
according to customer query
• Enables agent to log into same build as customer enquiry,
create configuration change/workaround, log off and wait for
next enquiry
– Anti-virus running in each guest operating system endpoint
using Office Scan
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4. THE DECISION TO MOVE TO DESKTOP
VIRTUALISATION
• For VDI: The IT
Productivity
Department
– Large mixed
environment complex to
manage
Protection
– High administration
overhead
– Inflexible
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5. THE DECISION TO MOVE TO DESKTOP
VIRTUALISATION
• Against VDI: Call Centre
Staff
– Not keen on moving to VDI Productivity
from their physical
workstations
– Windows peak utilisation on
virtual desktops: non- Protection
responsive sessions
reducing productivity due to
a heavy guest OS build
– Anti-Virus scans throughout
the day causing massive
increase in I/O and CPU
usage
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6. THE SOLUTION
• Scale virtual desktop deployments to 10,000 with
capacity for 12,000 on new infrastructure
– Upgrade to VMware View 5 on VMware vSphere 5
• VMware View was the consistent choice for support,
migration and management reasons
– Trend Micro Deep Security 8 – Agentless Anti-Malware for
virtual desktops
• Existing Trend Micro Office Scan deployment
• Consolidated support and management with single vendor,
no exception or change to process
• Industry-leading solution, proven experience, relationship with
VMware, integration with VMware vShield
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7. THE BUSINESS JUSTIFICATION
• # 1 Simplicity
– Prioritise flexible and mobile infrastructure
– Simplify the workstation service to be delivered by
removing non-essential services from the guest OS that
may impact performance
– Provide a high quality infrastructure using newer
technology – create an incentive to migrate to VDI
– Satisfy future requirements such as virtual desktops to
enable hot-desking contingent in new sites
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8. THE BUSINESS JUSTIFICATION
• #2 Total cost of ownership
– Reduced hardware and software costs
– Power and cooling savings (Client Site and Data Centre)
– Up to three times higher consolidation ratios with simpler
guest images and inefficient operations removed
Typical AV
Console
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9. THE BUSINESS JUSTIFICATION
• #3 Central management
– Easier to manage with better automation
– Consistent interface for all regions globally
Provisioning Reconfiguring Rollout Patch
new VMs agents patterns agents
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10. THE BUSINESS JUSTIFICATION
• #4 Security
– Improved data and endpoint security
– Instant ON protection & tamper-proofing
– Drastically reduced management effort for security
compliance
Virtual Appliance
vShield Endpoint
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11. DEPLOYMENT METHODOLOGY
• Parallel implementations to 4 production sites
globally
• Zero clients or software client to connect to new
VDI service
• Performance comparison between Office Scan and
Deep Security with vShield
• Customer feedback encouraged to improve
services during roll-out and to update build
standards
• Remediate existing VDI environments to new
strategic platform
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12. LESSONS LEARNED
• Think about infrastructure management services
– VMware vCenter, View, Teradici Management Console,
Microsoft SQL Server, vShield with Trend Anti-Malware,
monitoring and patching, Virtual Desktop application back
end infrastructure, backup/restore and disaster recovery
options
– These contribute to the end Virtual Desktop cost and
usability
• Think about how the desktop is perceived
– There is no DR, hardware resiliency or backup/restore on
a physical workstation
– Perceptions should be re-aligned for the workstation
service as a Total Cost of Ownership
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13. LESSONS LEARNED
• Consider how the business prioritises annual IT
budgets for lost workstations or client site DR
– In most businesses there is no budget for client site DR
– With VDI, data is moving from the workstation to the data
centre: This provides risk mitigation for data and
productivity loss
• VDI also requires network connectivity that is lower
in latency and higher in bandwidth than some client
sites had available
– Upgrades to network infrastructure also contribute to the
overall VDI expense
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14. Thank you for watching.
For further information on Trend Micro
virtualisation and cloud security solutions,
including Trend Micro Deep Security:
www.trendmicro.co.uk/virtualisation
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