1. TRACY WITHERS
8954 Glasgow White Lake, MI 48386
Highly seasoned and reliable Business Analyst with over 25 years of experience of Accounting and Finance.
Committed to ongoing professional development and utilizing my skills in reviewing business operations and
recommending solutions that can expedite in achieving company goals.
Comcast Spotlight (Nov 2013 – Present)
Business Operations Analyst
Key player in severalanalytical processes such as bad debt; client/sales team interaction and well-
established problem solving using business knowledge along with analytical skills; touch multiple systems daily.
Daily monitoring and responding to internal and external requests received in the Business Operations email
box as well as the Business Operations ticketing system (SPI).
Prepared Special Financial reports by collecting, analyzing and summarizing account information.
In charge of auditing client’s accounts upon request from client/sales.
Assisted with implementation and testing on (3) new systems: Client Account Management, Online Bill Pay
and Automated Order Processing.
Performed various training sessions for the sales team as well as coaching others within the department.
Collaborated with the sales team to prepare and execute client payment plans.
Responsible for monitoring Customer Accounts Receivable report and gathering documentation to send
accounts to collections.
Preparing bad debt journal entry monthly.
Reviewed and evaluated credit application for all clients to determine credit worthiness.
Monitoring CentralBilling to ensure customer account information is accurate.
Answering Business Operations designated call center telephone.
Manage credit references upon request
Comcast Spotlight (Dec 2009 – Nov 2013)
Senior Accounts Receivable Rep
Process cash,including balance and reconciling daily MDR & MAS500 reports.
Collaborated with credit/collections coordinators and sales team to ensure accuracy of accounts.
Researching payment discrepancies
Assisted with month end close which includes preparing journal entries in accordance with our accounting
Working closely with intercompany personnel and other divisions to search for missing/delinquent
payments and ensure they are coded and transferred to the correct market/entity.
Processing duplicate payment refunds to clients/agencies to keep cash liability at a minimum.
Processing daily credit cards, balancing and report to ensure accuracy.
Set up/monitoring of monthly prepay and/or 10th
of the month credit card clients.
Cont, Tracy Withers
2. Chicago Pneumatic Tool Company LLC (Mar 2006-Sept 2009)
Accounts Receivable Analyst
Collections for both U.S. and Canadian Accounts. Currently maintaining 3 million dollar aging at 4% past
due 31+ days.
Work closely with customer service to ensure our distributors receive the utmost attention they need to keep
their accounts at a current status. Following up on returns, making sure invoicing/credits are sent out on a
daily basis, providing tracking information and supplying monthly statements.
Monitoring daily shipments of customer orders and placing customers on hold when accounts are not kept at
a current status.
Running D&B reports and working with area sales managers to establish credit limits to open new
Month end journal entries and reconciling of numerous accounts including bank statements.
Preparing sales commission and expense reports for the sales team and other employees within the
Checking the accuracy of incoming orders to verify billing information and terms are correct according to
SPX Corporation (GSE Techmotive Tool/GSE Scales) (Jan 1997-Feb 2006)
Extensive customer service background including order entry, invoicing, preparation of shipping documents
and international/customs paperwork.
Daily cash receipt posting and reconciliation. General ledger postings and collections.
Provided detailed in-depth month end reports directly to the controller.
Produced monthly sales commission numbers and preparation of detailed reports.
Implementation of established office policies and procedures.
Responsible for Purchase order/credit review, quote review and scheduling of jobs.
Other duties include, outgoing and distribution of daily mail, switchboard, training employees as well as
sharing in office duties with accounting team to serve as backup.
Skills and Applications
MS Office Programs, Novar, Eclipse, MAS 500, CAM and TOPS/TIM,Online Bill Pay, Central Billing,
Garden City High School – Graduated January 1987 – GPA 4.0