1. 1
PETERS TOYIN JOSEPHINE
CAREER OBJECTIVE
To be a brand ambassador, combining organizational resources with individual
aptitude to positively impact the bottom line of my organization.
SKYE BANK PLC
June. 2015 – till Date
Job Title:
Product Manager, Flagship Savings Product/Children and Youth Products
Job Objectives:
• Wholistic management of the bank’s flagship Savings and Children/Youth savings products to ensure product
growth, profitability, and customer base expansion.
Job Responsibilities:
 Product performance tracking, monitoring, management, and reporting
 Strategic engagement and drive of the retail sales force for product push
 Regular product data analytics to monitor trends and identify key focus areas for growth and profitability
 Partnering with sales teams on account acquisition strategies and product presentations to target markets
 Development of strategies to get the focus and commitment of the sales force to achieve the product budget
 Active participation in the running of the flagship product promotional campaign targeted at achieving mass
account acquisition and significant product volume growth.
 Development of key programs and initiatives to drive product budget achievement across all business
locations
 Special management of the key top 20% customers on each product
 Monitoring of key peer product activities and initiatives
Jan. 2014 – May 2014
Job Title:
Retail Service Desk Officer, Retail Banking Group
Job Objectives:
• To effectively engage customers and drive desired behavior that will grow revenue per customer and foster brand
loyalty, as well as design, implement, and maintain better customer relationship management strategies.
Job Responsibilities:
 Development of a robust customer onboarding and engagement platform/process
 Active involvement in the development and implementation of the bank’s retail transformation and growth
strategy
8, HASSAN ABIODUN STREET, OJODU, LAGOS
Phones: 08058488856.08038396079. E-mail: teepeeters@gmail.com
CAREER HISTORY

2. 2
 Support marketing activities of the banks’s sales team by ensuring first-time and repeat-customers are
properly engaged and emotionally connected to the brand
 Work with the Retail MIS unit for customer analytics and segmentation in order to effectively provide value
offers and cross-sells/up-sells through which customer loyalty can be entrenched and the income-per
customer can be increased
 Drive knowledge and use of alternative banking channels such as Mobile Banking, Internet banking, and
Debit Cards
 Design communication templates for customer engagement and drive feedback generation
 Develop and review product information materials such as power point presentations, proposals, letters etc
 Review of external and internal communication materials
 Representation at both external and internal stakeholder events/meetings as well as working with other SBUs
as relates to the Retail banking business
 Active participation in new product development, review, and management
 Design strategies and work with relevant units to ensure low customer defection and prompt resolution of
customer complaints
 Facilitation of trainings/presentations for both staff and non-staff on the bank’s products and services
Nov. 2009 – January 2014
Job Title:
Business Reporting Analyst /Product Officer - Mass Retail Liability, Retail Banking Group
Job Objectives:
Responsible for managing profitable growth of assigned products at the retail customer segment level and driving strategies
and actions that create value across the customer lifecycle- from customer acquisition to up-sell/cross-sell and to retention.
Job Responsibilities:
 Provide timely performance management reports
 Design systems and templates to simplify reporting and performance monitoring and management
 Develop and manage projects/programmes tailored towards specific target actualization
 Product review, modification, and design in line with market trends, and customers’ changing needs and
wants
 Provide customer data analytics for effective product drive, and segmentation
 Design and implementation of strategies, promotions, and other campaigns for deposit push, account
acquisition, and account dormancy reduction
 Define value propositions and strategic direction for Retail business based on customer insights
 Provision of support to Branch managers, Branch Retail Officers, Regional Retail coordinators, for effective
market storming activities, campaigns, school events, and other customer acquisition activities
 Interface with organizations and consultants on value propositions for retail product enhancement
 Relate with the Yes center, Customer engagement unit, IT, Echannels, Corporate communication, Corporate
affairs etc on Retail Liability product drive, customer acquisition, cross-selling, and other engagement
activities
 Facilitation of internal and external presentation on Retail products and pushing product knowledge
May 2008–November 2009
Job Title:
Retail Risk Asset Review Officer
Job Objectives:

3. 3
To ensure that personal loan requests from branches and team leaders conform with the banks approved standard before
processing and ensure that they are processed within the approved turnaround time, as well as working with relevant units
in the bank to resolve all personal loan related issues with the aim of adding value to customers and increasing the bank’s
profitability.
Job Responsibilities:
 Ensure proper documentation of all Retail loan transactions before processing, approval, and disbursement
 Provision of adequate support to Branch Retail Officers, Branch Managers, and Team Leaders to ensure the bank’s
target on Retail loan is achieved
 Prompt response and follow up on all logged issues/complaints as relates to Retail loan transactions and customer
feedbacks for prompt resolution by the relevant units
 Preparation of periodic reports on Retail Risk Assets for Management update
 Provision of leadership and direction for effective performance of Retail Risk Asset Support staffs
 Facilitation of internal and external presentation/training on Retail Risk Asset
 Perform other duties assigned by the DGM, Retail Banking Group
 Ensure quality service delivery to customers, both internal and external (i.e. TAT on loan processing)
 Assist in developing strategic plan of action for the retail banking business
MOLTEN TRUST LIMITED
Jul 2007 – Jan 2008.
Job Title:
Customer Service Executive
 Effective management of the customer service desk
 Provision of timely and accurate responses to customers’ enquiries
 Professional handling of customers’ requests and complaints
 Provide general business advisory services to customers
 Printing of customers’ account statements
 Preparation of customers’ sell and purchase orders
Nigerian Institute of Management (NIM) 2007
BSc. Banking and Finance (2nd Class Upper Division) 2005
University of Maiduguri
ND Banking and Finance (Upper Credit Division) 1999
University of Jos
Skye Intensive Training 2008
Management Express Forum for SBUs 2010
Corporate Training on Project Management 2011
SharePoint Workshop for SBU's 2013
International Academy of Retail Banking (IARB) 2014
Retail Skills and Fundamentals (Brain Craft Ltd) 2015
Train-The-Trainer Program (Universal Anchor Ltd) 2016
Institute of Chartered Accountants of Nigeria (ICAN) (Student Member)
Chartered Institute of Bankers of Nigeria (CIBN) (Student Member)
ACADEMIC /PROFESSIONAL QUALIFICATIONS AND CERTIFICATIONS

4. 4
 Highly commendable cerebral disposition
 Excellent customer service skills
 Proficiency in the use of Microsoft® Office applications especially MS Excel, Word, PowerPoint
 Excellent oral and written communication skills
 Excellent training and presentation skills
 Good data analytics, reporting, and problem solving capabilities
 Creative thinking
 Good interpersonal skills
Reading, Writing, Singing, Brainstorming
Gender: Female
Marital Status: Married
Nationality: Nigerian
Date of Birth: 25 September 1979
State of Origin: Ekiti
Referees:
This will be provided on request
PROFESSIONAL SKILLS AND COMPETENCIES
HOBBIES
PERSONAL DETAILS