With over 17 years of experience, TotalSoft is the largest Romanian ERP provider, according to the market research company PAC. With 1500 clients in the private and public sector in 25 countries, such as USA, Germany, UK, Austria, Italy or France, TotalSoft has an undeniable expertise in 9 verticals, focusing on retail and distribution, constructions, financial services and medical ones. The company has its own suite of software solutions, namely Charisma Business Suite, to which renowned systems, such as Charisma ERP, Charisma HCM or Charisma Medical Software belong. TotalSoft is member of Global Finance Group, one of the largest private investment companies in South-Eastern Europe, with offices in Athens, Bucharest, Sofia and Belgrade. Global Finance manages funds amounting to over EUR 850 million and has carried out over 70 investments since its founding in 1991. For more information please visit www.totalsoft.ro; www.charisma.ro; www.acollada.com

1. Company Profile
Innovation | Passion | Performance | Success

3. About us
TotalSoft is one of the leading ERP providers in TotalSoft’s products and services, as well as focus on
Romania, and has an excellent reputation on the technology and innovation, provide customers from all over
European IT&C market and a constant presence in Top the world the necessary support in streamlining their
5 largest software companies nationwide. operations, aligning the business processes to industry
standards, adapting to economic environment changes
Established in 1994, TotalSoft is a mature and highly and maximizing profit. The company has an undisputed
experienced company in designing, developing and expert in nine verticals, with a special focus in the areas of
implementing software solutions for companies of all retail and distribution, construction, financial services and
sizes. Currently, TotalSoft has a team of 500 specialists, healthcare.
a portfolio of over 1500 customers and projects in 25
countries on 4 continents. The attention to global technological trends and the
continuous focus on extending our enterprise solutions
and services in response to the challenges of the
economic environment are underlying TotalSoft’s strategic
partnerships strategy. Our technology partner ecosystem
includes companies such as Microsoft, Oracle, IBM,
No. of employees Tableau Software or Lumesse.
500
The solutions provided by TotalSoft amount to the highest
quality standards, the company being certified with ISO
9001, ISO 14001, ISO 18001, ISO 27001.
380
350 The company’s headquarter is located in Romania, while
330 the company’s subsidiaries are in Austria, Greece, Bulgaria,
300 Serbia and Qatar. The strategy in the medium term
includes expanding its international presence by opening
subsidiaries in Western Europe also.
240
Turnover evolution 25,92
2006 2007 2008 2009 2010 2011
(milion Euro)
22,45
19,6
18,25
12,5
According to the 8,69
Ministry of Finance,
TotalSoft was 5,93
one of the most profitable 5,12
IT companies in Romania
in 2009. 2,97
The turnover has increased
steadily in the last 8 years,
exceeding 25,92 million Euro
2003 2004 2005 2006 2007 2008 2009 2010 2011
in 2011.

4. Market position
One of the world top 10 providers of The creator of the most powerful Romanian ERP solution, TotalSoft provides the
software solutions for the leasing market with a perfectly adapted to the Romanian legislation product. The system’s
industry, according to KPMG. The flexibility and scalability allow the solution to adapt to companies of any size and at a
positioning strategy as vertical player low cost of ownership.
lies behind TotalSoft’s adherence to
Leaseurope as an associate The methodology used by TotalSoft has been validated in over 1,000 projects, while
member. Charisma ERP has been ranked as a standard group solution by major international
players. Implemented in 14 countries, Charisma ERP supports the work of over 70
The ERP market leader in Romania, multinational groups. The solution is available in different business models: on-premise,
according to Pierre Audoin leasing, SaaS.
Owns the most popular solution for TotalSoft is the HCM market leader in Romania with over 600 companies in its
payroll and personnel administration customer portfolio and some of the largest employers in the market. Charisma covers
in Romania. critical areas of payroll and personnel administration and strategic areas of investment
in human capital development, providing a software platform able to support the
evolution of the company's most valuable asset, namely the employees.
TotalSoft manages through Charisma HCM over 10% of Romania's active workforce
and calculates 40% of the approximately 130,000 outsourced wages.
TotalSoft is a leading provider of Involved in developing software solutions for the medical field since 1994, TotalSoft is
software for the medical field in the preferred supplier of the largest private providers of medical services in Romania
Eastern Europe and also the market and Eastern Europe. The solution dedicated to this market fully meets the
leader in Romania. requirements of a medical unit in terms of specific activity and economic and financial
or statistical reporting.
In Romania, the first three chains of private clinics, 7 of top 10 drug distributors and
pharmacy chains use TotalSoft’s solutions.
Has created the largest application By developing the national electronic procurement system (www.e-licitatie.ro), which is
of e-procurement in Europe. the largest e-procurement application in Europe, TotalSoft has gained extensive
expertise in creating transparent software solutions, based on the principles of
competition. The system is found, according to Manchester Ministerial Declaration,
among the only 9% European public procurement systems that meet, simultaneously,
most EU requirements.
Owns over 90% of project The concept of project management was brought to Romania by TotalSoft, through
management solutions market in Primavera, the project management professional application used in the local market.
Romania. Currently, TotalSoft is the only Oracle Platinum Partner in Romania for Primavera and
holds over 90% of the project management market.
The offer is complemented by locally adapted solutions such as consulting services,
maintenance, technical support and training.
One of the active software exporters Offering creativity and initiative, TotalSoft is one active software exporter from Romania,
in Romania. who evolved from outsourcing to complex services and implementation of original
solutions in over 20 countries including USA, United Kingdom, Netherlands, Germany,
France, Austria or Switzerland. The company provides full IT services, ranging from
technical and business consultancy, system architecture design, development,
implementation, maintenance and technical support.

5. TotalSoft products
Charisma Business Suite
includes the following
business solutions:
Charisma
ERP
Charisma ERP is an integrated “The collaboration between Deutsche Leasing and TotalSoft started in 2008 as a
information system for companies result of a complex process of assessment of the available information solutions,
resource management, designed to on both the internal and the external market. The scalability and flexibility of the
optimize and streamline internal Charisma ERP solution to be adapted to the specific requirements of local
business processes in markets and also the result of the implementation in Romania (2008) determined
manufacturing, retail and for the same software platform to be adopted also by the subsidiaries from
distribution, financial and non- Bulgaria (2009) and Austria (2010). The complex experience acquired after 3
financial services, utilities and public years of close cooperation, confirmed by 3 implementations successfully
administration fields. completed, makes us look with confidence the evolution of the partnership
concluded with TotalSoft.”
Deutsche Leasing
Georg Hansjürgens, Area Manager SEE
Charisma
HCM
Charisma HCM is the most powerful ”Our cooperation with TotalSoft dates back to 2005 when we started the
human resource management implementation of Charisma HCM solution with aim to redesign the Payroll
product tailored to the Romanian processes and organizational responsibilities in line with PMI norms. In the last
legislation, which covers critical five years we have worked successfully with Total Soft in order to fully adapt
areas of payroll and personnel Charisma to our needs. Today, Charisma serves as the single touch point for all
administration and strategic areas of the information that we use on a daily basis within the company to complete
investment in human capital payroll related activities. Charisma is a very flexible and reliable tool, easy to use,
development. with appropriate segregation of duties in Payroll data entry and proper Payroll
data confidentiality & security level, providing to the Payroll department the
necessary power and agility to meet their business needs.”
Philip Morris d.o.o. Belgrade
Aleksandra Stojkovic, IS Department, PM Serbia
Charisma
Office Automation
Charisma Office Automation is dedicated especially to service providers; it simplifies the projects tracking, streamlines the
resources involved in their execution and maximizes revenues associated with contracts signed.
Charisma
Document Management
The integrated solution provides support for the company's document management.

6. Charisma
Medical Software
Charisma Medical Software full suite “Medicover and TotalSoft have a long history of cooperation. This began in 1994
of integrated software solutions is when TotalSoft developt an IT solution for Medicover Romania. We invited
designed and developed to optimize TotalSoft to submit a tender in competition with a number of suplies from Central
all processes, operational activities and Eastern Europe. Colaboration between TotalSoft and Medicover went very
and financial flows specific to well and in 2003 the new corporate information system was successful
hospitals, clinics, pharmacies and implemented in Poland. “
medical laboratories.
Medicover Poland
Anthony Cameron, IT Manager
Charisma
Analyzer
Charisma Analyzer is an advanced „Charisma has offered us a much clearer perspective over the distribution
analytical processing solution for activity, especially over the delivery of products, but also a much better credit
performance indicators, which control in what concerns our distribution partners. Practically, the application has
allows getting detailed reports and helped us identify and eliminate weak points in our activity.”
dashboards in a graphically intuitive
manner, based on any performance Agroalim Distribution, a Smithfield Foods company.
indicators required to support Bogdan Grama, General Manager
strategic decisions.
Charisma
Collection
The customer debt collection "Besides TotalSoft’s vast expertise on the Romanian and international IT market,
solution manages repossession and the company also considered the undisputed advantage brought by TotalSoft’s
legal processes, as well as any status as Partner of Microsoft Business Solutions. There was no other solution,
remarketing activity such as that covered completely our needs and requirements."
reselling, renting and refinancing.
Borislav Hristov
Chief Executive Officer
Charisma
Cost Control
The solution is designed to optimize The product simplifies and optimizes the procurement processes in UniCredit
the procurement flows, from budget Tiriac Bank, from the procurement budget structure, expenditure management
structuring, expense requests applications, management and development of relations with suppliers,
management, supplier relationship auctions, suppliers selection up to the contracts deployment follow-up.
management and development, up
to tracking contracts with suppliers
and conclude them under the best
conditions.

7. Charisma
eBusiness Suite
The solution provides on-line applications such eOrders, eShop, eMarketing, ePayment Approval, eExpense Report and Self
Service (eCare).
Charisma
mBusiness Suite
Includes applications accessible from mobile devices (iOS, Android) such as the business intelligence solution Charisma
Analyzer or the performance indicators reporting solution Charisma Cell Monitor.
Primavera
Primavera is the world leader in ”We chose TotalSoft as Primavera solution provider for the construction of the
project and portfolio management largest refinery in the Middle East - Jubail Refinery. The partnership with TotalSoft
solutions, having over 25 years covered both the necessary number of users in our subsidiaries around the
experience in the international world, and the needed 24/24 support. Given that our worldwide subsidiaries
market. Primavera is currently operate on different time zones, the technical support provided by TotalSoft was
implemented in over 76,000 a prerequisite in choosing the company as our partner.”
companies in over 80 countries with
about 500,000 users. Saudi Aramco Total Refining and Petrochemical Company,
Saudi Arabia.
In over 17 years of experience on
Daniel Florescu, Planning Engineer
the Romanian market, TotalSoft has
confirmed its value in project
management by complex
implementations reaching the
performance of being elected for 11
years in a row in President
Primavera Club. In fact, only seven
other companies at worldwide level
have succeeded to enter the very
exclusive circle of President Club
membership.
TotalSoft is an Oracle partner for
Primavera products, the re-
engineering author of 5000 Petrom
probes and the promoter of the
project management concept in
Romania.
Starting with 2010, after signing a
contract with SAUDI ARAMCO
TOTAL Refining and Petrochemical
Company, Saudi Arabia, TotalSoft is
participating in the world’s largest
project at the moment - Jubail
Refinery

8. Microsoft CRM & SharePoint
In 2005 TotalSoft became Microsoft Gold Certified
Partner and a major implementation services provider
for Microsoft’s CRM and SharePoint solutions. In
Romania, 20% of the companies included in “Top 300”
are currently using software solutions developed by
TotalSoft on Microsoft technologies.
Our products serve customers
in the following areas:
Distribution & Retail
Financial Banking &
Constructions &
Manufacturing
Public Sector
Non-Banking
Engineering
Services
Telecom
Utilities
Health
Charisma ERP
Charisma HCM
Charisma Analyzer
Charisma Office Automation
Charisma Document Management
Charisma Cost Control
Charisma Collection
Charisma Medical Software
Charisma eBusiness Suite
Charisma mBusiness Suite
Primavera
Microsoft Business Applications

9. TotalSoft services
Software
development
Our 17 years of experience have led to the
Infrastructure, maintenance
improvement of software development methodologies,
based on the expertise in project management and the
and technical support
assimilation of best practices at international level.
Thus, we launched a new concept which is called The services offered by our team of specialists cover a
Project Management Office. wide range, namely:
n Hardware and software maintenance
The methodology based on the principles of Rational n Hardware infrastructure projection and
Unified Process and Primavera software management implementation
tools, has increased our capacity and quality of n Complete communication services
developing and implementing complex projects. These n Projection and execution of access control – video
capabilities have allowed the accomplishment of major surveillance systems
projects for the Romanian Government and leading n Information security services
companies both in Romania and abroad.
“The OCR system implemented by TotalSoft at Damen
The numerous nominations and awards obtained at Galati Shipyards is a solution for the automatic
exhibitions reward the achievements of our software recognition of numbers of motor vehicle license plates.
development department, consisting of over 100 The system addresses the monitoring process of the
professionals with an excellent academic experience. 2000 vehicles entering and leaving the site, being also
Technical skills able to take place and clock the drivers. Under good
weather conditions there was recognition of 99%, with
Java Developments, .NET, MS SQL, Oracle, DB2, a recognition time of two seconds.”
Websphere, JBoss, BEA WebLogic, SharePoint,
Alfresco, EMC, BI, Data-mining Damen Galati Shipyards
George Prisecaru, IT Manager
Project management Project management
training consultancy
We offer a wide range of project management courses The professional consulting services in project
for specialists from various activity fields. Our courses management that we offer fit perfectly into the overall
give you an easy way to successfully realize your category management solutions, providing a fast and
projects. Instructors are specially selected for their efficient management of all investment projects in
teaching skills. Their closeness to the practical side infrastructure, banking, governmental or other nature.
successfully combines with the desire to share their
knowledge and experience, all resulting in performance Project management requires a comprehensive global
training. They initiate a dynamic learning system approach across companies and a detailed
through real case studies and team exercises. During understanding of all aspects that affect the project
the course, the instructors will teach you how to apply deployment. Our specialists are trained in project
project management principles and techniques in real management courses in USA, Austria and England,
situations, by using the Primavera Project Planner, the having an extensive experience in this field. The
most common and effective project management professionalism of the team is certified by their
system in Romania. acceptance as members of the most prestigious
international authority in the field, namely the Project
Management Institute.

10. TotalSoft projects
Due to our previously successes recorded in various
business verticals, a large number of projects are
recommending TotalSoft as a trusted and deeply
experienced information technology provider. Among
them:
n Administration: Ministry of National Defense,
Public
Ministry of Interior, Ministry of Development, Ministry
of Finance, Special Telecommunications Service,
Romanian Chamber of Commerce, National School of
Clerks, Public Works and Housing;
n Gas: ARAMCO, Petrom-OMV, Rompetrol,
Oil &
Petrotel-LukOIL, Armax Gas, RomGaz, Steaua
Romana, TransGaz;
Telecom: Nokia, Orange, Alcatel, Romtelecom,
n
Cosmote;
Shipyards & engineering: Damen Galati Shipyards,
n
Aker Braila Shipyards, ISPE, Icepronav,
EnergoNuclear, Ludan Engineering, Washington
Group;
n & Retail: Carrefour, Mega Image, Mic.Ro,
FMGC
Auchan, Massimo Dutti, Germanos, Plus Discount,
Gima, Miniblu, Optiblu, Proton Technologies,
Mladinska, Genco, Arsis Trading ;
Financial: BMW, General Electric, Raiffeisen Leasing
n
International, Deutsche Leasing, Volvo Leasing, BRD
Societe Generale;
Distribution: Henkel, DawBenta, Dohler, L’Oreal,
n
British American Tobacco, Berlin Chemie, Strauss;
Medical: Medicover, Oncology Hospital, Euroclinic
n
Hospital, GlaxoSmithKline, A&D Pharma, Sensiblu,
Fildas, Hermes, LaborMed, Biofarm, Centrofarm,
Isitek, Medissimo;
Constructions: Bog’Art, Impact, Baumeister, ICCO
n
Group, Bechtel, Sedesa, HILL International Overseas,
Daw Benta, Diekat Construct, Ozer, Lena Eurometal
Construct, Fergus Construct;
Services: JW Bucharest Marriott Grand Hotel, Hotel
n
Radisson Blu Hotel, Athene Palace Hilton, Accenture,
Bosh Communication Center, Erricsson;
Manufacturing: Petrotel LukOil, Tnuva, Cadbury,
n
Dacia-Renault, Philip Morris, Campofrio, Arctic.

12. © TotalSoft 2012
TotalSoft Headquarters Planned Subsidiaries
Active Subsidiaries TotalSoft Implementations
Sweden Senegal
Estonia
Russia
United
Kingdom
Poland
Germany
Belgium Czech Rep Ukraine
Slovakia
Austria Moldova
France Hungary Qatar
Romania
USA
Italy Serbia Saudi Arabia
Bulgaria
UAE
Spain Albania
Greece
TotalSoft Headquarters
Global City Business Park, 10 Bucharest - Nord Street
Building O2, 8th Floor, Voluntari, llfov,România
P: +4021 335 17 09
W: totalsoft.ro, charisma.ro, acollada.com
E: office@totalsoft.ro
Austria | Greece | Bulgaria | Qatar