3 key aspects to make your Modern Intranet the core of the Digital Employee Experience

1. 3 key aspects to make your Modern Intranet the core of the Digital Employee Experience Intranet Italia Day Milan, October 10-11, 2019 Thomas Maeder

2. buon giorno ;-) 22 Thomas Maeder Consultant Experience Designer agile Project Manager http://www.linkedin.com/in/maeder/ http://www.xing.com/profile/Thomas_Maeder @ThomasMaeder thomas.maeder@rethinkdigital.ch www.rethinkdigital.ch rethink your Digital Employee Experience

3. 3 #1 Use Cases #2 Technology #3 User Experience

4. #1 Use Cases What’s in it for your employees? 4

5. 5 Typical use cases of typical personas on a typical working day ManagerSubject Matter ExpertsInformation Worker Frontline Worker

6. Typical use cases of typical personas on a typical working day 6 Manager Subject Matter ExpertsInformation Worker Frontline Worker  process e-mails  prepare/attend meetings  meet people  manage team  read news  use (HR) self services  create/review content collaboratively  process e-mails  attend meetings  process information, do deep work, work with business application(s)  search and ask for information  do frontline/ blue collar work ≈10% of the workforce  process information, work with business applications  read news  use (HR) self services  communicate with back office  prepare/attend workshops  process e-mails  search and ask for information  read news  use (HR) self services  read news  use (HR) self services amountoftimespentonaworkingday ≈15% of the workforce ≈25% of the workforce ≈50% of the workforce

7. #2 Technology How to deal with an ever changing Digital Workplace technology landscape? 7

8. How to deal with an ever changing Digital Workplace technology landscape? 8

9. How does your Intranet/DWP technology landscape looks like today? 9 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes

10. Technology choices 10 «add-ons» 10 «add-ons» «add-ons» etc. etc. etc. etc. etc.etc.etc. WCMS Cloud platforms ESN/Social collaboration solutions Employee apps (Social) Intranet solutions (Selection of current popular technologies)

11. What to do about it? 11 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Integrate the different DWP applications and data sources by providing microservices to create a useful Digital Employee Experience for each persona. Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </>

12. #3 User Experience Why we haven’t found the answer yet? 12

13. Digital Employee Experience (DEX) 13 13 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </> DEX Use Cases Technology User Experience

14. Current User Experience Approaches «Modern Intranet Portals & Employee Apps» 14 13 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </> «Modern Intranet Portals & Employee Apps»

15. 15 https://www.nngroup.com/articles/intranet-design/

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17. 17 https://www.steptwo.com.au/award-winner/wells-fargo-rolling-out-a-portal-based-on-microservices/

18. 18 https://www.steptwo.com.au/award-winner/liberty-mutual-launching-a-state-of-the-art-digital-assistant/

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21. Current User Experience Approaches «Connected Experiences» 21 13 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </> «Connected Experiences» «Connected Experiences»

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25. 25 Know your personas and their typical working day use cases. Define your information management, consolidate and integrate your DWP technologies, provide Microservices to create a (virtual) Digital Employee Experience platform. Make your Modern Intranet, along with Microservices, an integrated, seamless Digital Employee Experience.

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